Past Incidents

Description: Dear Customer,

This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 12/06/2025 23:00:00(UTC)

End Date & Time: 13/06/2025 00:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-12 23:00:00 UTC

End time: 2025-06-13 00:00:00 UTC

Duration: 0d 1h 0m

Description: Dear Customer,

This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 12/06/2025 23:00:00(UTC)

End Date & Time: 13/06/2025 00:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-12 23:00:00 UTC

End time: 2025-06-13 00:00:00 UTC

Duration: 0d 1h 0m

Description: Dear Customer,

This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 12/06/2025 23:00:00(UTC)

End Date & Time: 13/06/2025 00:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-12 23:00:00 UTC

End time: 2025-06-13 00:00:00 UTC

Duration: 0d 1h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

During the maintenance, the impacted services will lose resiliency, but should not be interrupted

Maintenance window (Start time/End time/Duration):

11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

Impacted service: VPN

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-11 05:00:00 UTC-00:00

End time: 2025-06-11 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

During the maintenance, the impacted services will lose resiliency, but should not be interrupted

Maintenance window (Start time/End time/Duration):

11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

Impacted service: VPN

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-11 05:00:00 UTC-00:00

End time: 2025-06-11 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

During the maintenance, the impacted services will lose resiliency, but should not be interrupted

Maintenance window (Start time/End time/Duration):

11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

Impacted service: VPN

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-11 05:00:00 UTC-00:00

End time: 2025-06-11 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

During the maintenance, the impacted services will lose resiliency, but should not be interrupted

Maintenance window (Start time/End time/Duration):

11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

Impacted service: VPN

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-11 05:00:00 UTC-00:00

End time: 2025-06-11 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

During the maintenance, the impacted services will lose resiliency, but should not be interrupted

Maintenance window (Start time/End time/Duration):

11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

Impacted service: VPN

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-11 05:00:00 UTC-00:00

End time: 2025-06-11 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our eSIM operations service, as part of our ongoing efforts to enhance service quality and reliability.

The maintenance will take place on June 10 at 08:00 UTC and is expected to last approximately four hours. During this time, you may experience brief service interruptions in your eSIM operations, such as profile downloads.

Our development team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you.

Services Affected: eSIM Actions

Location: GLOBAL

Start time: 2025-06-10 08:00:00 UTC

End time: 2025-06-10 12:00:00 UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-05 03:30:00 UTC

End time: 2025-06-05 06:30:00 UTC

Duration: 0d 3h 0m