Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Sunday 15th June 2025

No incidents reported

Saturday 14th June 2025

No incidents reported

Friday 13th June 2025

No incidents reported

Thursday 12th June 2025

No incidents reported

Wednesday 11th June 2025

UKJ SIMs Connectivity 11062025 UKJ Incident Notification - RESOLVED

Description: Dear Customer,

We are pleased to inform you that the issue affecting SIM order provisioning during the Backend release deployment has been resolved. The deployment of software release to Production environment was successfully completed within the extended change window.

We recommend verifying your access to the API to ensure everything is functioning as expected.

Thank you for your patience and understanding.

Best regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-06-11 09:00:00 UTC

End time: 2025-06-11 18:00:00 UTC

Duration: 0d 9h 0m

Tuesday 10th June 2025

ROPDB SIMs Connectivity 12062025 Planned Maintenance Notification-ropdb sims connectivity

Description: Dear Customer,

This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 12/06/2025 23:00:00(UTC)

End Date & Time: 13/06/2025 00:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-12 23:00:00 UTC

End time: 2025-06-13 00:00:00 UTC

Duration: 0d 1h 0m

  • Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

    • ROPDT SIMs Connectivity 12062025 Planned Maintenance Notification-ropdt sims connectivity

    Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

  • Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

    • ROPD SIMs Connectivity 12062025 Planned Maintenance Notification-ropd sims connectivity

    Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

  • Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

    • ROTEU SIMs Connectivity 12062025 Planned Maintenance Notification-roteu sims connectivity

    Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

  • Description: Dear Customer,

    This is to notify you about a planned maintenance on our LD1 Data Centre to make an improvement in IP routing. During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance. Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Activity Date:

    Maintenance Window:

    Start Date & Time: 12/06/2025 23:00:00(UTC)

    End Date & Time: 13/06/2025 00:00:00 (UTC)

    Our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-12 23:00:00 UTC

    End time: 2025-06-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

    • NAUS SIMs Connectivity 11062025 Planned Maintenance Notification - NEW-naus sims connectivity

    Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

  • Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

    Status: RESOLVED

    • UKAT SIMs Connectivity 11062025 Planned Maintenance Notification - NEW-ukat sims connectivity

    Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

  • Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

    Status: RESOLVED

    • NAVZ SIMs Connectivity 11062025 Planned Maintenance Notification - NEW-navz sims connectivity

    Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

  • Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

    Status: RESOLVED

    • ROTAM SIMs Connectivity 11062025 Planned Maintenance Notification - NEW-rotam sims connectivity

    Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

  • Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

    Status: RESOLVED

    • NATM SIMs Connectivity 11062025 Planned Maintenance Notification - NEW-natm sims connectivity

    Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

  • Description:Dear Customer,

    This is to notify you about a maintenance that our transport partner will perform on June 11th at 05:00 GMT.

    Our transport will perform demand maintenance to replace the degrading card in order to prevent an unplanned outage and restore network stability

    During the maintenance, the impacted services will lose resiliency, but should not be interrupted

    Maintenance window (Start time/End time/Duration):

    11-Jun-2025 00:01 to 11-Jun-2025 05:00 ( Central )

    11-Jun-2025 05:01 to 11-Jun-2025 10:00 ( GMT )

    Impacted service: VPN

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-11 05:00:00 UTC-00:00

    End time: 2025-06-11 10:00:00 UTC-00:00

    Duration: 0d 5h 0m

    Status: RESOLVED

    • Monday 9th June 2025

    No incidents reported

    Sunday 8th June 2025

    No incidents reported

    Saturday 7th June 2025

    No incidents reported

    Friday 6th June 2025

    NATM SIMs Connectivity 06062025 NATM Incident Notification - NEW-natm sims connectivity

    Description:

    Dear Customer, We would like to inform you that we are currently experiencing issues with NATM SIMs activations. Our escalation teams are actively working to resolve the matter as quickly as possible.

    We will provide further updates as soon as more information becomes available.

    Start Date/Time: June 6th, 01:00 UTC.

    End Date/Time: TBD

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-06-06 01:00:00 UTC

    End time: N/A

    Duration: N/A

    AirOn360 IoT Suite 10062025 IoT Suite Planned Maintenance Notification - NEW

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity on our eSIM operations service, as part of our ongoing efforts to enhance service quality and reliability.

    The maintenance will take place on June 10 at 08:00 UTC and is expected to last approximately four hours. During this time, you may experience brief service interruptions in your eSIM operations, such as profile downloads.

    Our development team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

    Thank you.

    Services Affected: eSIM Actions

    Location: GLOBAL

    Start time: 2025-06-10 08:00:00 UTC

    End time: 2025-06-10 12:00:00 UTC

    Duration: 0d 4h 0m

  • Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity on our eSIM operations service, as part of our ongoing efforts to enhance service quality and reliability.

    The maintenance will take place on June 10 at 08:00 UTC and is expected to last approximately four hours. During this time, you may experience brief service interruptions in your eSIM operations, such as profile downloads.

    Our development team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

    Thank you.

    Services Affected: eSIM Actions

    Location: GLOBAL

    Start time: 2025-06-10 08:00:00 UTC

    End time: 2025-06-10 12:00:00 UTC

    Duration: 0d 4h 0m

    Status: RESOLVED

    • Thursday 5th June 2025

    No incidents reported

    Wednesday 4th June 2025

    No incidents reported

    Tuesday 3rd June 2025

    No incidents reported

    Monday 2nd June 2025

    NAUS SIMs Connectivity 05062025 Planned Maintenance Notification - NEW-naus sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

    Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

    Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-05 03:30:00 UTC

    End time: 2025-06-05 06:30:00 UTC

    Duration: 0d 3h 0m

    ROTAM SIMs Connectivity 05062025 Planned Maintenance Notification - NEW-rotam sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

    Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

    Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-06-05 03:30:00 UTC

    End time: 2025-06-05 06:30:00 UTC

    Duration: 0d 3h 0m