Incident History

Description: UKA Network Maintenance

Services affected: Data connection drops and devices attempting new session may fail to connect

Scope: Global

Duration:

Description: UKJ API unavailability resulted in SIM Management errors on F2M Platform and API.

Services affected: Activate, Suspend, Purge SIMs | UKJ SIM Profile only

Scope: UKJ SIM cards

Duration: 1.5h

Description: UKJ API unavailability resulted in SIM Management errors on F2M Platform and API.

Services affected: Activate, Suspend & Purge SIMs

Scope: UKJ users

Duration: 5 Hours

Description: Hardware failure at the Dallas Data Center Location.  The affected APNs automatically shifted traffic to the Chicago data center. A fix will be implemented tonight to replace the hardware at the Dallas Data Center Location to ensure redundancy is back in place.

Services affected: Possible Data interruption

Scope: UKTM users

Duration: 5 min

Description: Ongoing outage affecting GSM data services

Services affected: Data

Scope: Europe

Duration: 6 Hours

Description: Planned maintenance

Services affected: Data affected for less than 5 min

Scope: Global

Duration: 10 min

Description: Devices are unable to authenticate once they have fallen off the network or if they have been rebooted.

Services affected: All

Scope: EE UK

Duration: 7 Hours 26 min

Description: Network Engineers will be performing upgrades to network firewalls at KORE’s Cincinnati, OH data center.

Services affected: Data for a period of up to one minute

Scope: Global

Duration: 14 Hours

Description: Intermittent outages on both the '3' and Vodafone UK Networks.

Services affected: Data

Scope: Connections utilizing private APNs on these networks. All connections via the internet APN were unaffected.

Description: Network Engineers will be auditing network equipment to validate network stability and capacity

Services affected: Possible service degradation

Scope: Global

Duration: 4Hours

Description: Errors on a Signaling Transfer Point (STP) node are causing intermittent failures impacting T-Mobile subscribers roaming internationally.

Services affected: Data/SMS/Voice

Scope: Global. T-Mobile subscribers roaming outside of the US and some within US.

Duration: 7 Hours 35 min

Description: Routine maintenance on the T-Mobile network in order to reinforce network stability and capacity

Services affected: Service degradation may occur

Scope: Global

Duration: 3 Hours

An incident occurred in the UKA network (MSISDN starting with +118) impacting GSM services.

Users were not be able to access GSM services (data and SMS). The issue had been escalated to the team of the network engineers.

Start-time: 28/11/2017 at 06:11 AM UTC End-Time: 29/11/2017 at 14:30 AM UTC