Incident History

Description: Network Congestion. Connection attempts has overwhelmed the GRX provider

Services affected: New requests dropps

Scope: Global

Duration: 7 Hours

Description: Disruption to the O2 service

Services affected: Data/Voice

Scope: United Kingdom

Duration: 2 Hours

Description: F2M platform and E4 platform are temporarily unavailable

Services affected: Unable to access the portal and usage alerts will be delayed

Scope: Global

Duration: 2.30 Hours

Description: Degradation of network performance following the upgrade this morning

Services affected: Data / KPIs currently show that all is stable

Scope: Global

Duration: 1 Hour 30 min

Description: Intermittent issues on the AT&T network

Services affected: New Data sessions. Existing connections already in place should not have been affected

Scope: United States

Duration:

Description: Phased migration of IP traffic for our UKJ Service

Services affected: Data

Scope: Global

Duration: 1h and 30 min

Description: Planned maintenance procedure on all POD servers in order to improve security

Services affected: 1 Hour delay in CDRs/ F2M data usage alerts and usage figures on the platform

Scope: Global

Duration: 30 min

Description: Scheduled maintenance on the UKA network

Services affected: Data devices attempting to establish a new data session or those in an active data session

Scope: Global

Duration: 4 hours

Description: T- Mobile Network Planned Maintenance

Services affected: Data up to 1 minute

Scope: Global

Duration: 1Hour

Description: Unplanned maintenance procedure on one of our servers will cause CDR delivery delay. The CDR delay will affect F2M data usage alerts and usage figures on the platform.

Services affected: CDR Delivery. Please note that connectivity services will not be affected. All the API transactions, including activations, will remain functional.

Scope: All users

Duration: 24h

Description: UKA Network Planned Maintenance

Services affected: Data connection drops and devices attempting new session may fail to connect

Scope: Global

Duration: 4 hours

Description: UKA Network Maintenance

Services affected: Data connection drops and devices attempting new session may fail to connect

Scope: Global

Duration:

Description: UKJ API unavailability resulted in SIM Management errors on F2M Platform and API.

Services affected: Activate, Suspend, Purge SIMs | UKJ SIM Profile only

Scope: UKJ SIM cards

Duration: 1.5h

Description: UKJ API unavailability resulted in SIM Management errors on F2M Platform and API.

Services affected: Activate, Suspend & Purge SIMs

Scope: UKJ users

Duration: 5 Hours

Description: Hardware failure at the Dallas Data Center Location.  The affected APNs automatically shifted traffic to the Chicago data center. A fix will be implemented tonight to replace the hardware at the Dallas Data Center Location to ensure redundancy is back in place.

Services affected: Possible Data interruption

Scope: UKTM users

Duration: 5 min

Description: Ongoing outage affecting GSM data services

Services affected: Data

Scope: Europe

Duration: 6 Hours

Description: Planned maintenance

Services affected: Data affected for less than 5 min

Scope: Global

Duration: 10 min

Description: Devices are unable to authenticate once they have fallen off the network or if they have been rebooted.

Services affected: All

Scope: EE UK

Duration: 7 Hours 26 min

Description: Network Engineers will be performing upgrades to network firewalls at KORE’s Cincinnati, OH data center.

Services affected: Data for a period of up to one minute

Scope: Global

Duration: 14 Hours

Description: Intermittent outages on both the '3' and Vodafone UK Networks.

Services affected: Data

Scope: Connections utilizing private APNs on these networks. All connections via the internet APN were unaffected.

Description: Network Engineers will be auditing network equipment to validate network stability and capacity

Services affected: Possible service degradation

Scope: Global

Duration: 4Hours

Description: Errors on a Signaling Transfer Point (STP) node are causing intermittent failures impacting T-Mobile subscribers roaming internationally.

Services affected: Data/SMS/Voice

Scope: Global. T-Mobile subscribers roaming outside of the US and some within US.

Duration: 7 Hours 35 min

Description: Routine maintenance on the T-Mobile network in order to reinforce network stability and capacity

Services affected: Service degradation may occur

Scope: Global

Duration: 3 Hours

An incident occurred in the UKA network (MSISDN starting with +118) impacting GSM services.

Users were not be able to access GSM services (data and SMS). The issue had been escalated to the team of the network engineers.

Start-time: 28/11/2017 at 06:11 AM UTC End-Time: 29/11/2017 at 14:30 AM UTC