Incident History

Description: Users attempting to establish a new update location request were being rejected during the incident

Services affected: Voice /SMS and data ( 2G&3G)

Scope: Global

Duration: 5 Hours

Description: API Services Unavailable

Services affected: API

Scope: Global

Duration: 2 Hours

Description: Router 01 which is located in Meridian Gate and peers with Three failed causing all sessions on that device to disconnect

Services affected: Loss of all Internet Services

Scope: UK

Duration: 3h

Description: T-Mobile M2MGlobal services is currently experiencing a service degradation with their data services

Services affected: Data

Scope: Global

Duration: 1 Hour 48 Minutes

Description: Global GSM Data Services Impairment

Services affected: Data

Scope: Global

Duration: 1Hour 44Minutes

Description: T-Mobile that data services' users (UKTM SIMs) may experience connectivity issues. Only new activations are affected

Services affected: Data

Scope: UKTM

**Duration **: 3 hours

Description: Migration of service, Relocation of NomadPlatform

Services affected: API into the Nomad Platform will be unavailable . Delay in activating or suspending SIMs requests .

Scope: BB SIMS

Duration: 4 Hours

Description: T-Mobile M2MGlobal services is currently experiencing a service degradation with their data services

Services affected: Data

Scope: Global

Duration: 3 Hours 19 minutes

Description: Our KPIs are showing an higher than normal failure of PDP requests

Services affected: Intermittent DATA connectivity

Scope: Global

Duration: 6 Hours

Description: User Interface and API into Nomad Platform Down

Services affected: Nomad Platform Down. SIM connectivity NOT affected

Scope: Global

Duration: 11 Hours

Description: No service

Services affected: Data/SMS

Scope: Namibia and Kazakhstan

Duration: Under investigation

Description: User Interface and API into Nomad Platform Down

Services affected: Nomad Platform Down. SIM connectivity NOT affected

Scope: All users

Duration: 1 Hour

Description: Partners using the Mobiledata APN may experience issues establishing Data Sessions

Services affected: Data/SMS & Voice

Scope: Devices on the VodaNL Profile

Duration: 1 Hour

Description: Authentication issues on the ‘3’ Network.

Services affected: New data session attempts. Existing data sessions not affected

Scope: ‘3’ Network UK

Duration: 1 hour 15 min

Description: API unavailable

Services affected: API services. No SIM connectivity and rating affected throughout outage

Scope: Global

Duration: 2 Hours 30 min

Description: Planned emergency maintenance procedure taking place from 10PM PDT on July 17th, 2018 to 2AM PDT on July 18th, 2018

Services affected: Data

Scope: Global

Duration: 4 hours

EXTENDED

Description: Planned emergency maintenance procedure taking place has now been extended 1 hour until 3AM PDT

Duration: 5 Hours

Description: Service Degradation

Services affected: Users may experience RADIUS authentication issues and some packet loss

Scope: Global

Duration: 2 Hours

RESOLUTION - Radius authentication is back to 100%

Description: Connectivity Service lost in Orange France

Services affected: Data

Scope: France

Duration: 32 min

Description: SIMs unable to start New Data Sessions

Services affected: Data

Scope: US and Canada

Duration: 25 MIN

Description: Intermittent issues within our networking infrastructure led to platform and API lack of usability

Services affected: F2M platform & API

Scope: Global

Duration: 20 min

Description: Existing connections dropped, unable to start new data sessions

Services affected: Data/SMS/Voice

Scope: Global

Duration: 17h +

Description: API Degradation

Services affected: UKTM API

Description: Planned maintenance

Services affected: Data interruption for 15 minutes

Scope: Global

Duration: 4 hours

Description: T-Mobile is currently experiencing an API Service Delay with activations

Services affected: Activations

Scope: Global.

Duration: 1Hour 38 min

Description: T-Mobile is currently experiencing an API Service Delay with activations

Services affected: Activations

Scope: Global

Duration: 4 Hours