Incident History

Description: Our KPIs are showing an higher than normal failure of PDP requests

Services affected: Intermittent DATA connectivity

Scope: Global

Duration: 6 Hours

Description: User Interface and API into Nomad Platform Down

Services affected: Nomad Platform Down. SIM connectivity NOT affected

Scope: Global

Duration: 11 Hours

Description: No service

Services affected: Data/SMS

Scope: Namibia and Kazakhstan

Duration: Under investigation

Description: User Interface and API into Nomad Platform Down

Services affected: Nomad Platform Down. SIM connectivity NOT affected

Scope: All users

Duration: 1 Hour

Description: Partners using the Mobiledata APN may experience issues establishing Data Sessions

Services affected: Data/SMS & Voice

Scope: Devices on the VodaNL Profile

Duration: 1 Hour

Description: Authentication issues on the ‘3’ Network.

Services affected: New data session attempts. Existing data sessions not affected

Scope: ‘3’ Network UK

Duration: 1 hour 15 min

Description: API unavailable

Services affected: API services. No SIM connectivity and rating affected throughout outage

Scope: Global

Duration: 2 Hours 30 min

Description: Planned emergency maintenance procedure taking place from 10PM PDT on July 17th, 2018 to 2AM PDT on July 18th, 2018

Services affected: Data

Scope: Global

Duration: 4 hours

EXTENDED

Description: Planned emergency maintenance procedure taking place has now been extended 1 hour until 3AM PDT

Duration: 5 Hours

Description: Service Degradation

Services affected: Users may experience RADIUS authentication issues and some packet loss

Scope: Global

Duration: 2 Hours

RESOLUTION - Radius authentication is back to 100%

Description: Connectivity Service lost in Orange France

Services affected: Data

Scope: France

Duration: 32 min

Description: SIMs unable to start New Data Sessions

Services affected: Data

Scope: US and Canada

Duration: 25 MIN

Description: Intermittent issues within our networking infrastructure led to platform and API lack of usability

Services affected: F2M platform & API

Scope: Global

Duration: 20 min

Description: Existing connections dropped, unable to start new data sessions

Services affected: Data/SMS/Voice

Scope: Global

Duration: 17h +

Description: API Degradation

Services affected: UKTM API

Description: Planned maintenance

Services affected: Data interruption for 15 minutes

Scope: Global

Duration: 4 hours

Description: T-Mobile is currently experiencing an API Service Delay with activations

Services affected: Activations

Scope: Global.

Duration: 1Hour 38 min

Description: T-Mobile is currently experiencing an API Service Delay with activations

Services affected: Activations

Scope: Global

Duration: 4 Hours

Description: Network Congestion. Connection attempts has overwhelmed the GRX provider

Services affected: New requests dropps

Scope: Global

Duration: 7 Hours

Description: Disruption to the O2 service

Services affected: Data/Voice

Scope: United Kingdom

Duration: 2 Hours

Description: F2M platform and E4 platform are temporarily unavailable

Services affected: Unable to access the portal and usage alerts will be delayed

Scope: Global

Duration: 2.30 Hours

Description: Degradation of network performance following the upgrade this morning

Services affected: Data / KPIs currently show that all is stable

Scope: Global

Duration: 1 Hour 30 min

Description: Intermittent issues on the AT&T network

Services affected: New Data sessions. Existing connections already in place should not have been affected

Scope: United States

Duration:

Description: Phased migration of IP traffic for our UKJ Service

Services affected: Data

Scope: Global

Duration: 1h and 30 min

Description: Planned maintenance procedure on all POD servers in order to improve security

Services affected: 1 Hour delay in CDRs/ F2M data usage alerts and usage figures on the platform

Scope: Global

Duration: 30 min

Description: Scheduled maintenance on the UKA network

Services affected: Data devices attempting to establish a new data session or those in an active data session

Scope: Global

Duration: 4 hours

Description: T- Mobile Network Planned Maintenance

Services affected: Data up to 1 minute

Scope: Global

Duration: 1Hour

Description: Unplanned maintenance procedure on one of our servers will cause CDR delivery delay. The CDR delay will affect F2M data usage alerts and usage figures on the platform.

Services affected: CDR Delivery. Please note that connectivity services will not be affected. All the API transactions, including activations, will remain functional.

Scope: All users

Duration: 24h

Description: UKA Network Planned Maintenance

Services affected: Data connection drops and devices attempting new session may fail to connect

Scope: Global

Duration: 4 hours