Incident History

May 2019

Thursday 30th May 2019

UKA SIMs Connectivity UKA - Unplanned Possible Service Incident Notification

Description: UKA DATA and SMS services affected globally

Services affected: Data and SMS

Scope: Globally

Duration: 7 hours

Tuesday 28th May 2019

AirOn360 IoT Suite Pod Billing Platform Diagnostics Unplanned Service Incident Notification

Description: The Diagnostics tool is currently unavailable in the UI of the POD Billing platform

Services affected: Platform Services

Scope: All Pod Billing Users

Duration: 2 Hours

UKTM SIMs Connectivity UKTM Unplanned Service Incident Notification

Description: Service Degradation

Services affected: Data

Scope: Gobal

Duration: 3 Hours

Friday 24th May 2019

UKA SIMs Connectivity UKA Planned Maintenance Notification

Description: UKA Planned Maintenance May 24th @ 3:00 AM UTC

Services affected: No service impact expect

Scope: Global

Duration: 4 hours

Thursday 23rd May 2019

UKJ SIMs Connectivity NOMAD self service portal and API service will be unavailable May 23rd

Description: Software Maintenance and security upgrade

Services affected: NOMAD self service portal and API service will be unavailable during this maintenance window.

Scope: Nomad

Duration: 4Hours

Monday 20th May 2019

UKA SIMs Connectivity UKA Planned Maintenance Notification

Description: Maintenance Notification - May 20, 2019

Services affected: No services impaired

Scope: Global

Duration: 3 Hours

UKM Unplanned Service Incident Notification

Description: Our technical team is engaged and investigating the problem.

Services affected: SIM Connections on Private Networks

Scope: UKM SIMs

Duration: 23 Min

Monday 13th May 2019

UKTM SIMs Connectivity UKTM Provisioning Delays

Description: Provisioning delays

Services affected: All provisioning functions

Scope: All UKTM users

Duration: Resolved

Friday 3rd May 2019

UKTM SIMs Connectivity UKTM Provisioning Delays

Description: T-Mobile Network - Provisioning Delays

Services affected: Provisioning Delays

Scope: T-Mobile Network

Duration: 5Hours 20 MIn

April 2019

Tuesday 23rd April 2019

UKTM SIMs Connectivity UKTM Planned Maintenance Notification

Description: Planned Maintenance

Services affected: None

Scope: All UKTM users

Duration: 4 hours

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: Data Service Interruption

Services affected: Data and GSM

Scope: Global

Duration: 1 hour and 23 minutes

UKJ SIMs Connectivity Post-Incident Review: Mobile signalling failing at HLR - April 23th

Description: While performing an HLR upgrade during a planned maintenance window, the subscriber database was impacted causing all mobile signalling to fail. Service impact to all mobile signalling resulting in “system failure” returned from HLR.

Services affected: Service impact to all mobile signalling resulting in “system failure” returned from HLR.

Duration: 2 hours

Monday 22nd April 2019

Freedom2Manage Platform (old) F2M Platform API Unplanned Service Incident Notification

Description: F2M API Incident Notification - Under Investigation

Services affected: API services, Activation, Suspension,SIM management

Scope: Global

Duration: 20 MIn

Sunday 14th April 2019

UKTM SIMs Connectivity UKTM Provisioning Delays

Description: Provisioning delays

Services affected: All provisioning functions

Scope: All UKTM users

Duration: Ongoing

Saturday 13th April 2019

UKJ SIMs Connectivity UKJ API Unplanned Service Incident Notification

Description: UKJ Network API unreachable and stopped responding to requests. Connectivity remained unaffected.

Services affected: API services

Scope: Global

Duration: 1Hour 20 Min

Thursday 11th April 2019

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: Data Service Interruption

Services affected: New and existing data sessions

Scope: Global

Duration: 1.5 Hours

Saturday 6th April 2019

UKJ SIMs Connectivity Post-Incident Review: UKJ API Service Incident - April 6th

Description: UKJ Network API unreachable and stopped responding to requests. Connectivity remained unaffected.

Services affected: API Services

Duration: 17.5 Hours

Friday 5th April 2019

UKTM SIMs Connectivity UKTM Unplanned Service Incident Notification

Description: Services Degradation

Services affected: Data

Scope: Global

Duration: 7 Hours

March 2019

Thursday 21st March 2019

UKA SIMs Connectivity UKA Planned Maintenance Notification

Description: This is to notify you that UKA Network engineers will be performing a maintenance activity.

Services affected: There is no expected impact to data, voice, SMS.

Scope: Global GSM

Duration: 4h

February 2019

Thursday 21st February 2019

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: UKJ outage due to planned maintenance. Service degradation was not expected.

Services affected: Data partial loss of service

Scope: Global

Duration: 1 Hour

Saturday 16th February 2019

UKA SIMs Connectivity UKA Unplanned Service Incident Notification

Description: GSM services impairment.

Services affected: Data and SMS

Scope: Global

Duration: 1 Hour

Tuesday 5th February 2019

UKA SIMs Connectivity UKA Unplanned Service Incident Notification

Description: UKA Network Service Incident

Services affected: Data

Scope: Global

Duration: 3 hours

UKJ SIMs Connectivity UKJ GRX PROVIDER ISSUE- DATA SERVICE DEGRADATION

Description:Orange (France Telecom) have confirmed they are experiencing a GRX incident. This is affecting any new data sessions attempting to reach our Kore network from our roaming partners in UK and Europe. Any established data sessions will continue uninterrupted.

Services affected: DATA

Scope: UK and Europe

Duration: Ongoing

Monday 4th February 2019

UKJ SIMs Connectivity UKJ KPN Netherlands Unplanned Service Incident Notification

Description: Possible service degradation due to problem on the network

Services affected: Voice, SMS and DATA (New connections would not be able to register)

Scope:KPN Netherlands

Duration: 2 Hours

January 2019

Wednesday 23rd January 2019

AirOn360 IoT Suite UKA API Unplanned Service Incident Notification

Description: API Service Incident

Services affected: Activating and Suspending sims via F2M

Scope: UKA SIMS

Duration: 1 Hour 30 min

Tuesday 22nd January 2019

Freedom2Manage Platform (old) Pod Billing Platform API Unplanned Service Incident Notification

Description: Defective connection to one of our API servers.

Services affected: Pod Billing API Service

Scope: Pod Billing

Duration: 1Hour and 30MIn

Thursday 17th January 2019

Freedom2Manage Platform (old) F2M Platform Unplanned Service Incident Notification : CDR delay

Description: Delay regarding the data displayed under the CDRs Section.

Services affected: CDRs delay

Scope:F2M

Duration: 2 Hours

Thursday 10th January 2019

UKJ SIMs Connectivity Post Incident Review- Pod Billing SIM Activation Failure

Description: Incident on Microsoft Azure, where one of our servers is hosted

Services affected: Possible Activations error

Scope: Pod Billing users

Duration: 16 Hours

December 2018

Thursday 13th December 2018

AirOn360 IoT Suite API Unplanned Service Incident Notification

Description: The intermittent service was caused by defective connection to one of our API servers.

Services affected: API

Scope:Global

Duration: 3 Hours

Thursday 6th December 2018

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: There was a network issue overnight which has affected the whole of UK.

Services affected: O2 Service

Scope: UK

Duration: 26 H