Incident History

March 2019

Thursday 21st March 2019

UKA SIMs Connectivity UKA Planned Maintenance Notification

Description: This is to notify you that UKA Network engineers will be performing a maintenance activity.

Services affected: There is no expected impact to data, voice, SMS.

Scope: Global GSM

Duration: 4h

February 2019

Thursday 21st February 2019

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: UKJ outage due to planned maintenance. Service degradation was not expected.

Services affected: Data partial loss of service

Scope: Global

Duration: 1 Hour

Saturday 16th February 2019

UKA SIMs Connectivity UKA Unplanned Service Incident Notification

Description: GSM services impairment.

Services affected: Data and SMS

Scope: Global

Duration: 1 Hour

Tuesday 5th February 2019

UKA SIMs Connectivity UKA Unplanned Service Incident Notification

Description: UKA Network Service Incident

Services affected: Data

Scope: Global

Duration: 3 hours

UKJ SIMs Connectivity UKJ GRX PROVIDER ISSUE- DATA SERVICE DEGRADATION

Description:Orange (France Telecom) have confirmed they are experiencing a GRX incident. This is affecting any new data sessions attempting to reach our Kore network from our roaming partners in UK and Europe. Any established data sessions will continue uninterrupted.

Services affected: DATA

Scope: UK and Europe

Duration: Ongoing

Monday 4th February 2019

UKJ SIMs Connectivity UKJ KPN Netherlands Unplanned Service Incident Notification

Description: Possible service degradation due to problem on the network

Services affected: Voice, SMS and DATA (New connections would not be able to register)

Scope:KPN Netherlands

Duration: 2 Hours

January 2019

Wednesday 23rd January 2019

AirOn360 IoT Suite UKA API Unplanned Service Incident Notification

Description: API Service Incident

Services affected: Activating and Suspending sims via F2M

Scope: UKA SIMS

Duration: 1 Hour 30 min

Tuesday 22nd January 2019

Freedom2Manage Platform (old) Pod Billing Platform API Unplanned Service Incident Notification

Description: Defective connection to one of our API servers.

Services affected: Pod Billing API Service

Scope: Pod Billing

Duration: 1Hour and 30MIn

Thursday 17th January 2019

Freedom2Manage Platform (old) F2M Platform Unplanned Service Incident Notification : CDR delay

Description: Delay regarding the data displayed under the CDRs Section.

Services affected: CDRs delay

Scope:F2M

Duration: 2 Hours

Thursday 10th January 2019

UKJ SIMs Connectivity Post Incident Review- Pod Billing SIM Activation Failure

Description: Incident on Microsoft Azure, where one of our servers is hosted

Services affected: Possible Activations error

Scope: Pod Billing users

Duration: 16 Hours

December 2018

Thursday 13th December 2018

AirOn360 IoT Suite API Unplanned Service Incident Notification

Description: The intermittent service was caused by defective connection to one of our API servers.

Services affected: API

Scope:Global

Duration: 3 Hours

Thursday 6th December 2018

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: There was a network issue overnight which has affected the whole of UK.

Services affected: O2 Service

Scope: UK

Duration: 26 H

November 2018

Thursday 22nd November 2018

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: Users attempting to establish a new update location request were being rejected during the incident

Services affected: Voice /SMS and data ( 2G&3G)

Scope: Global

Duration: 5 Hours

UKJ SIMs Connectivity UKJ Unplanned Service Incident Notification

Description: Partial loss of service

Services affected: Service degradation on new PDP requests

Scope: Global

Duration: 3 Hours 20 min

Tuesday 13th November 2018

UKJ SIMs Connectivity API Unplanned Service Incident Notification

Description: API Services Unavailable

Services affected: API

Scope: Global

Duration: 2 Hours

UKA SIMs Connectivity UKA Planned Maintenance Notification

Description: Planned Maintenance

Services affected: Data

Scope: Global GSM

Duration: 2 Hours

Saturday 10th November 2018

UKC Unplanned Service Incident Notification

Description: Router 01 which is located in Meridian Gate and peers with Three failed causing all sessions on that device to disconnect

Services affected: Loss of all Internet Services

Scope: UK

Duration: 3h

Friday 9th November 2018

UKTM SIMs Connectivity UKTM Unplanned Service Incident Notification

Description: T-Mobile M2MGlobal services is currently experiencing a service degradation with their data services

Services affected: Data

Scope: Global

Duration: 1 Hour 48 Minutes

Thursday 1st November 2018

UKA SIMs Connectivity Unplanned Service Incident Notification

Description: Global GSM Data Services Impairment

Services affected: Data

Scope: Global

Duration: 1Hour 44Minutes

October 2018

Wednesday 31st October 2018

UKTM SIMs Connectivity UKTM Unplanned Service Incident Notification

Description: T-Mobile that data services' users (UKTM SIMs) may experience connectivity issues. Only new activations are affected

Services affected: Data

Scope: UKTM

**Duration **: 3 hours

Thursday 25th October 2018

UKJ SIMs Connectivity Network Planned Maintenance Notification

Description: Migration of service, Relocation of NomadPlatform

Services affected: API into the Nomad Platform will be unavailable . Delay in activating or suspending SIMs requests .

Scope: BB SIMS

Duration: 4 Hours

Monday 22nd October 2018

UKTM SIMs Connectivity UKTM Unplanned Service Incident Notification

Description: T-Mobile M2MGlobal services is currently experiencing a service degradation with their data services

Services affected: Data

Scope: Global

Duration: 3 Hours 19 minutes