Incident History

Description: issues with provisioning actions

Services affected: provision

Scope: global

Duration: 4h

Description: Data Service Degradation

Services affected: Data

Scope: Global

Duration:1h 45 min

Description: POD IoT Suite platform provisioning incident

Services affected: None

Scope: global

Duration: 34h

Description: Access to the platform is not available

Services affected: No Service Impact, only UI access

Scope: All users

Duration: 40 MIn

Description: Major Outage

Services affected: New Data session requests, SMS and Voice. Update :Services has been resumed, waiting Resolution information from the engineers.

Scope: Global

Duration: 8Hours and 30 Min

Description: the UKK network (high bandwidth solution) will be performing a planned maintenance on the 8th of July between 15:00 - 17:00 GMT. There is no downtime expected.

Services affected: None

Scope: Global

Duration: 2h 0m

Description: Scheduled maintenance activity to upgrade existing infrastructure to enhance the network capabilities. During the activity, data services will be impacted up to 30 minutes

Services affected: data

Scope: global

Duration: Canceled

Description: Multiple 2G sites are down in the El Paso market.

Services affected: Subscribers in the affected areas are unable to place or receive calls, access the internet and other data services, or send/receive text or picture messages on 2G technologies.

Scope: T-Mobile users in El Paso

Duration: TBC

Start Time 06/26/2019 01:10:09 AM (Pacific Time)

Description: Planned Maintenance

Services affected: No service impact expected

Scope: UKTM users

Duration: 1 hour

Description: The network monitoring system has detected a potential service impairment. Network engineers are currently investigating

Services affected: Data, Voice and SMS

Scope: Global

Duration: 1Hour 30 Min

Description: Upgrades and maintenance

Services affected: No service impact expected

Scope: UKC users

Duration: 4 Hours

Description: This outage is due to a scheduled Data Base migration to a new server. Voice, Data and Messaging services will be unavailable for all customers for maximum of 5 minutes during this window

Services affected: Data, Voice and Messaging Services

Scope: UKM Users

Duration: 00:00 – 02:00 GMT

Description: UI and API unavailable. Users will not be able to log in the portal

Services affected: Connectivity Service is not affected

Scope: Global

Duration: 40 min

Description: Maintenance activity

Services affected:No service impact expected

Scope: UKA users

Duration: 30 min

Description: Routine Network Maintenance

Services affected: No impact expected

Scope: UKJ Network

Duration: 3 Hours

Description: maintenance on GRX-IPX links

Services affected: UKMX Network has confirmed work last night was completed successfully

Scope: UK

Duration: 1 Hour

Description: UKA DATA and SMS services affected globally

Services affected: Data and SMS

Scope: Globally

Duration: 7 hours

Description: The Diagnostics tool is currently unavailable in the UI of the POD Billing platform

Services affected: Platform Services

Scope: All Pod Billing Users

Duration: 2 Hours

Description: UKA Planned Maintenance May 24th @ 3:00 AM UTC

Services affected: No service impact expect

Scope: Global

Duration: 4 hours

Description: Software Maintenance and security upgrade

Services affected: NOMAD self service portal and API service will be unavailable during this maintenance window.

Scope: Nomad

Duration: 4Hours

Description: Maintenance Notification - May 20, 2019

Services affected: No services impaired

Scope: Global

Duration: 3 Hours

Description: Provisioning delays

Services affected: All provisioning functions

Scope: All UKTM users

Duration: Resolved

Description: T-Mobile Network - Provisioning Delays

Services affected: Provisioning Delays

Scope: T-Mobile Network

Duration: 5Hours 20 MIn

Description: Planned Maintenance

Services affected: None

Scope: All UKTM users

Duration: 4 hours

Description: F2M API Incident Notification - Under Investigation

Services affected: API services, Activation, Suspension,SIM management

Scope: Global

Duration: 20 MIn

Description: Provisioning delays

Services affected: All provisioning functions

Scope: All UKTM users

Duration: Ongoing

Description: UKJ Network API unreachable and stopped responding to requests. Connectivity remained unaffected.

Services affected: API services

Scope: Global

Duration: 1Hour 20 Min

Description: Data Service Interruption

Services affected: New and existing data sessions

Scope: Global

Duration: 1.5 Hours

Description: UKJ Network API unreachable and stopped responding to requests. Connectivity remained unaffected.

Services affected: API Services

Duration: 17.5 Hours

Description: Services Degradation

Services affected: Data

Scope: Global

Duration: 7 Hours