Incident History

May 2020

Friday 22nd May 2020

UKA SIMs Connectivity UKA Planned Maintenance Wednesday 27th May 2020

Description: Planned Maintenance aiming to upgrade existing infrastructure to enhance the network capabilities.

Services affected: Data

Scope: GLOBAL

Duration: 2020-05-27T21:00Z UTC

Thursday 14th May 2020

AirOn360 IoT Suite Planned Maintenance

Description: Pod Group Maintenance

Services affected: New Activations/Suspensions/Resubscriptions

Scope: Pod IoT Suite and API

Duration: 2020-05-27T04:00Z UTC

Tuesday 12th May 2020

UKA SIMs Connectivity Maintenance

Description: Engineers will be performing a maintenance activity to enhance netwrok performance.

Services affected: Data

Scope: All UKA users

Duration: 2020-05-12T11:00PM UTC

Saturday 9th May 2020

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Planned maintenance

Services affected: Data

Scope: Global

Duration: 1h

Wednesday 6th May 2020

UKTM SIMs Connectivity Emergency Maintenance

05/08/20 11:38AM - RESOLVED: Maintenance

Duration: 3h

Duration: 2020-05-06 22.00 PDT

Services affected: Data, IP-Sec VPN

Scope: USA

April 2020

Tuesday 28th April 2020

UKTM SIMs Connectivity UKTM Unplanned Maintenance

04/28/20 02:06PM - RESOLVED: T-Mobile Engineers will be performing emergency maintenance on their network as part of changes supporting pandemic-critical services.

04/28/20 10:06AM - UPDATE: T-Mobile Engineers will be performing emergency maintenance on their network as part of changes supporting pandemic-critical services.

Duration: 2020-04-27 09:00PM PDT

Services affected: data

Scope: All UKTM Users

Friday 24th April 2020

Planned Maintenance

04/27/20 06:07PM - UPDATE: Pod Group Planned Maintenance

Description: Pod Group Database Maintenance

Duration: 2020-04-28T08:00Z UTC+1

Services affected: New Activations,API

Scope: Pod IoT Suite and API

Monday 13th April 2020

UKA SIMs Connectivity Service Disruption

04/13/20 12:05PM - RESOLVED: Potential Service Impairment on Data and SMS

Duration: 2020-04-13T08:29Z UTC

Services affected: Data and SMS

Scope: Global

Friday 10th April 2020

UKA SIMs Connectivity UKA Incident Notification

Description: Unplanned Incident

Services affected: data, SMS

Scope: UKA Global

Duration: 15:45 PM UTC (04/10/2020 06:45 AM PT)

Tuesday 7th April 2020

UKJ SIMs Connectivity Service Disruption

04/07/20 10:07PM - RESOLVED: New data sessions may be affected

Duration: 2020-04-07T18:30Z UTC

Services affected: Data

Scope: Worldwide

UKTM SIMs Connectivity UKTM Unplanned Maintenance

04/07/20 08:06PM - RESOLVED: Unplanned maintenance

Duration: April 7, 2020

Services affected: Data

Scope: Global

Monday 6th April 2020

UKJ SIMs Connectivity UKJ Unplanned Service disruption

Description: Service Incident

Services affected: Data

Scope: All UKJ users

Duration: 2h 30min

Sunday 5th April 2020

UKJ SIMs Connectivity UKJ Unplanned Service disruption

04/17/20 04:00AM - RESOLVED: Service Incident

Duration: 3h

Duration: April 5, 2020 April 7, 2020

Services affected: Data

Scope: All UKJ users

March 2020

Tuesday 24th March 2020

UKTM SIMs Connectivity UKTM Service degradation RESOLVED

03/25/20 02:36AM - RESOLVED: Unplanned Emergency Maintenance

Duration: Monday, March 23, 2020 04:00PM PDT

Services affected: Data

Scope: UKTM users

Monday 23rd March 2020

UKA SIMs Connectivity UKA Planned Maintenance

Description: Maintenance activity

Services affected: Data

Scope: UKA Global

Duration: 03/31/2020 2:00 PM PT (Mar 31, 21:00 UTC)

UKA SIMs Connectivity UKA Planned Maintenance Cancelled

03/27/20 10:03AM - RESOLVED: Maintenance activity Cancelled

Duration: 18:00 PM PT (03/27/2020 01:00 AM UTC)

Duration: 18:00 PM PT (03/27/2020 01:00 AM UTC)-Cancelled

Services affected: LTE, data, SMS - Cancelled

Scope: UKA Global

Friday 6th March 2020

UKA SIMs Connectivity UKA Planned Maintenance

03/12/20 10:03AM - RESOLVED: Maintenance activity

Duration: 7:00 PM PT (03/12/2020 3:00 AM UTC)

Services affected: APIs

Scope: UKA Global

Thursday 5th March 2020

UKA SIMs Connectivity UKA Unplanned Potential API disruption

03/06/20 05:33PM - RESOLVED: Service Incident

03/06/20 03:35PM - UPDATE: Service Incident

Duration: March 5th, 2020 05/03/2020 03:24 PM UTCMarch 6th, 202006/03/2020 03:30 PM UTC

Services affected: API

Scope: All UKA users

Tuesday 3rd March 2020

UKJ SIMs Connectivity Service Disruption

03/03/20 12:06PM - RESOLVED: New data sessions may be affected

Duration: 2020-03-03T09:00Z UTC

Services affected: Data

Scope: Worldwide

Monday 2nd March 2020

UKK SIMs Connectivity UKK Unplanned Potential Service disruption

03/02/20 09:06PM - RESOLVED: Service Incident

Duration: March 2nd, 2020 13:20 UTC

Services affected: Data

Scope: All UKK users

UKA SIMs Connectivity UKA Unplanned Potential Service disruption

03/02/20 07:08PM - RESOLVED: Service Incident

Duration: March 2nd, 2020 6:26 AM PT (02/03/2020 2:26 PM UTC)

Services affected: Data, SMS, Voice

Scope: All UKA users

February 2020

Thursday 27th February 2020

UKK SIMs Connectivity UKK Unplanned API Service disruption

02/28/20 01:05PM - UPDATE: Service Incident

Description: Service Incident

Duration: February 26, 2020 15:46 PM UTC

Services affected: All services

Scope: All UKK users

Wednesday 26th February 2020

UKA SIMs Connectivity UKA Unplanned Potential Service disruption

02/26/20 05:35PM - RESOLVED: Service Incident

Duration: February 26th, 2020 6:09 AM PT (02/26/2020 02:09 PM UTC)

Duration: February 26, 2020 6:09 AM PT (02/26/2020 02:09 AM UTC)

Services affected: Data

Scope: All UKA users

UKJ SIMs Connectivity POD Group Planned Maintenance

03/02/20 10:39AM - RESOLVED: Maintenance activity

Duration: March 2, 2020 at 07:00 AM UTC

Duration: March 2, 2020 at 07:05 AM UTC

Services affected: SMS and Voice

Scope: All SMS and Voice UKJ users

Monday 24th February 2020

UKA SIMs Connectivity UKA Unplanned Potential Service disruption

02/24/20 01:35PM - RESOLVED: Service Incident

02/24/20 01:02PM - UPDATE: Service Incident

Duration: February 24, 2020 2:00 AM PT (02/24/2020 10:00 AM UTC)

Services affected: Data

Scope: All UKA users

Thursday 20th February 2020

UKA SIMs Connectivity UKA Planned Maintenance

02/26/20 02:06PM - RESOLVED: Maintenance activity Cancelled

Duration: February 26, 2020 at 2:00 AM PT

Services affected: Data

Scope: All UKA users

Wednesday 19th February 2020

UKA SIMs Connectivity UKA Planned Maintenance

02/25/20 12:32PM - RESOLVED: Maintenance activity

Duration: February 25, 2020 at 2:00 AM PT

Services affected: Data

Scope: All UKA users

Friday 14th February 2020

UKJ SIMs Connectivity Data and SMS Service Disruption

02/14/20 04:38PM - RESOLVED: Data and SMS service disruption on Multi-Network UKJ SIMs

Duration: 2020-02-14T12:00Z UTC

Services affected: Data and SMS

Scope: Worldwide

Wednesday 12th February 2020

AirOn360 IoT Suite POD IOT SUITE - Platform and API services unavailable 12th Feb 2020 RESOLVED

Description: Pod API and Pod Suite portal may be unavailable. Connectivity is not affected

Services affected: Platform and API

Scope: Global

Duration: 45 minutes

January 2020

Tuesday 28th January 2020

AirOn360 IoT Suite Pod Suite platform and API maintenance 12th Feb

Description: This is to notify you that Pod Suite platform and API will be unavailable due to a server updgade on the 12th of February between 07:00 am GMT and 08:00 am UTC.

Services affected: Platform and API

Scope: Global

Duration: 12022020 07:00 UTC

UKA SIMs Connectivity SMS

Description: Incoming SMS through the Pod Suite platform is currently unavailable for the UKA multi-network SIMs

Services affected: SMS

Scope: Global

Duration: 28012020 00:00 UTC

Friday 17th January 2020

AirOn360 IoT Suite API performance Issue for UI and API Services

Description: API performance Issue

Services affected: UI and API services

Scope: Global

Duration:15 min

Thursday 2nd January 2020

UKTM SIMs Connectivity UKTM Service degradation with provisioning services

Description: Provisioning and activation services

Services affected: Provisioning

Scope: Global

Duration: TBD

December 2019

Sunday 29th December 2019

UKJ SIMs Connectivity UKJ Planned Generator Maintenance

Description: Planned maintenance

Services affected: Data

Scope: Global

Duration: 4h

Tuesday 17th December 2019

UKJ SIMs Connectivity UKJ Planned Maintenance

Description: UKJ Planned Maintenance

Services affected: SMS and Voice

Scope: All UKJ users

Duration: 30 minutes

Thursday 12th December 2019

UKJ SIMs Connectivity [RESOLVED] UKJ Multi-Network Outage Notification - Service Disruption

Description: Service Disruption

Services affected: data, voice, SMS

Scope: TBD

Duration: 1h30m

Tuesday 10th December 2019

UKA SIMs Connectivity UKA Planned Maintenance

Description: UKA Planned Maintenance

Services affected: Data

Scope: Global

Duration: 1 Hour

Wednesday 4th December 2019

UKK SIMs Connectivity UKK Planned Maintenance

Description: UKK Planned Maintenance

Services affected: Possible service Disruption

Scope: Global

Duration: 1 Hour