Incident History

September 2020

Tuesday 29th September 2020

UKA SIMs Connectivity UKA Unplanned Service Degradation

10/15/20 08:32AM - RESOLVED: DATA Service degradation

Duration: 2020-09-29T13:24Z UTC

Duration: 2020-10-15T01:56Z UTC

Services affected: Data

Scope: GLOBAL

Monday 28th September 2020

UKJ SIMs Connectivity UKJ Data Incident

09/29/20 10:08PM - UPDATE: Service degradation

Description: Partial outage

Duration: 2020-09-28T23.00ZUTC

Services affected: Data

Scope: UKJ Global

Wednesday 23rd September 2020

UKJ SIMs Connectivity UKJ Unplanned Service Degradation

Description: Potential Outage on LD1 Site

Services affected: Data

Scope: GLOBAL

Duration: 2020-09-23T15:47Z UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: DATA

Scope: Global

Duration: 2020-10-01T18:00Z

Thursday 17th September 2020

AirOn360 IoT Suite Planned Maintenance

Description: Pod Group Database Maintenance

Services affected: Data

Scope: Pod IoT Suite and API

Duration: 2020-10-13T01:00Z UTC

UKA SIMs Connectivity UKA Maintenance

Description: Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-09-22T007:50Z UTC

Wednesday 16th September 2020

UKK SIMs Connectivity Service Disruption

Description: Service Disruption

Services affected: data

Scope: Global

Duration: 2020-09-16T18:00Z UTC

Tuesday 15th September 2020

UKA SIMs Connectivity UKA Maintenance

Description: Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-09-22T002:00Z UTC

Monday 14th September 2020

UKA SIMs Connectivity UKA Maintenance

Description: Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-09-09T007:48Z UTC

Wednesday 9th September 2020

UKA SIMs Connectivity UKA Maintenance

Description: Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-09-09T010:30Z UTC

Thursday 3rd September 2020

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-09-10T04:30Z UTC

Wednesday 2nd September 2020

UKJ SIMs Connectivity UKJ Planned Maintenance

Description: Planned Maintenance

Services affected: Data

Scope: UKJ Global

Duration: 2020-09-15T22:00Z UTC

August 2020

Sunday 30th August 2020

UKA SIMs Connectivity UKA Data Incident

Description: Planned Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-08-30T11:45Z UTC

Thursday 27th August 2020

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-09-03T02:00Z UTC

Wednesday 26th August 2020

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Data,

Scope: UKA Global

Duration: 2020-09-02T07:30Z UTC

Saturday 15th August 2020

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: T-Mobile Engineers will be performing planned maintenance on their network to increase security, stability, and support for their customers. Customers will experience an interruption to their cellular network traffic during this time.

Services affected: Data

Scope: All UKTM Users

Duration: 2020-08-19 09:00PM PDT

Monday 10th August 2020

UKA SIMs Connectivity Maintenance

Description: Updating existing infrastructure to enhance the network capabilities

Services affected: data, voice, SMS

Scope: Global

Duration: 2020-06-12T09:30Z UTC

July 2020

Friday 31st July 2020

UKTM SIMs Connectivity Service Disruption UKTM

Description: Issues seen on both API connectivity and device connectivity

Services affected: Data and Platform

Scope: USA

Duration: 2020-07-30T23:00Z PDT

Thursday 30th July 2020

UKJ SIMs Connectivity UKJ Planned Maintenance

Description: Planned maintenance work to upgrade to a new DC power system.

Services affected: Data, SMS

Scope: GLOBAL

Duration: 2020-08-05T21:00Z UTC

UKA SIMs Connectivity Planned Maintenance

Description: UKA Planned Maintenance Notification - July 31st

Services affected: Data, SMS

Scope: Global

Duration: 2020-07-31 05.30 UTC

Wednesday 29th July 2020

UKJ SIMs Connectivity Planned Maintenance

Description: UKJ Planned Maintenance Notification - August 25th

Services affected: Data

Scope: Global

Duration: 2020-08-25 08.00 UTC

Friday 24th July 2020

UKA SIMs Connectivity UKA Planned Maintenance July 30, 2020

Description: Planned Maintenance

Services affected: Data, SMS

Scope: Global

Duration: 2020-07-30T05:30Z UTC

Thursday 23rd July 2020

UKJ SIMs Connectivity UKJ Planned Maintenance July 30th 2020

Description: Planned Maintenance to upgrade software for the VPN 1.1 external firewall.

Services affected: Data, SMS

Scope: GLOBAL

Duration: 2020-07-30T22:00Z UTC

Wednesday 22nd July 2020

UKA SIMs Connectivity UKA Planned Maintenance July 23, 2020

Description: Planned Maintenance

Services affected: Data

Scope: Global

Duration: 2020-07-23T07:50Z UTC

Friday 17th July 2020

UKJ SIMs Connectivity UKJ Planned Maintenance July 22nd 2020

Description: Planned Maintenance aiming to upgrade existing infrastructure to enhance the network capabilities.

Services affected: Data

Scope: GLOBAL

Duration: 2020-07-22T13:00Z UTC

Thursday 16th July 2020

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Data

Scope: Global

Duration: 2020-07-21T19:50Z

Sunday 12th July 2020

UKJ SIMs Connectivity Service Degradation

07/14/20 08:40PM - UPDATE: Partial restoration of service

07/13/20 09:22AM - UPDATE: Partial restoration of service

07/13/20 07:42AM - UPDATE: Partial restoration of service

07/13/20 06:10AM - UPDATE: Partial restoration of service

07/13/20 04:05AM - UPDATE: Under investigation

07/13/20 02:37AM - UPDATE: Under investigation

07/13/20 12:35AM - UPDATE: Under investigation

07/12/20 11:37PM - UPDATE: Under investigation

07/12/20 11:08PM - UPDATE: Under investigation

07/12/20 11:07PM - UPDATE: Under investigation

07/12/20 10:06PM - UPDATE: Under investigation

Description: Under investigation

Duration: Sunday , July 12th 2020 13:10 CST

Services affected: Services affected Voice, SMS, Data

Scope: UKJ

Wednesday 8th July 2020

UKA SIMs Connectivity Maintenance

Description: Planned Maintenance

Services affected: SMS

Scope: Global

Duration: 2020-07-15T02:00Z

Tuesday 7th July 2020

UKTM SIMs Connectivity Maintenance

Description: Unplanned Network Maintenance

Services affected: Data, SMS, Voice

Scope: Global

Duration: 2020-07-06T02:00Z UTC

Wednesday 1st July 2020

UKA SIMs Connectivity Maintenance

Description: Planned Maintenance

Services affected: Data, and SMS

Scope: Global

Duration: 2020-07-07 T01:00Z

June 2020

Friday 19th June 2020

UKA SIMs Connectivity UKA Planned Maintenance Thursday 7th July 2020

Description: Planned Maintenance aiming to upgrade existing infrastructure to enhance the network capabilities.

Services affected: Data,SMS

Scope: GLOBAL

Duration: 2020-07-07T01:00Z UTC

Monday 15th June 2020

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Planned maintenance

Services affected: Data

Scope: Global

Duration: 2020-06-18T07:00Z UTC

UKA SIMs Connectivity Service Disruption

Description: Unplanned Service Disruption

Services affected: Data, SMS

Scope: Global

Duration: 2020-06-15T20:08Z UTC

Friday 12th June 2020

UKA SIMs Connectivity UKA Planned Maintenance Thursday 25th June 2020

Description: Planned Maintenance aiming to upgrade existing infrastructure to enhance the network capabilities.

Services affected: Data and SMS

Scope: GLOBAL

Duration: 2020-06-25T21:00Z UTC

Wednesday 10th June 2020

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Data, SMS, Voice

Scope: Global

Duration: 2020-06-25T01:00ZUTC

Monday 1st June 2020

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Planned maintenance

Services affected: Data

Scope: Global

Duration: 2020-06-05T07:00Z UTC

May 2020

Friday 22nd May 2020

UKA SIMs Connectivity UKA Planned Maintenance Wednesday 27th May 2020

Description: Planned Maintenance aiming to upgrade existing infrastructure to enhance the network capabilities.

Services affected: Data

Scope: GLOBAL

Duration: 2020-05-27T21:00Z UTC

Thursday 14th May 2020

AirOn360 IoT Suite Planned Maintenance

Description: Pod Group Maintenance

Services affected: New Activations/Suspensions/Resubscriptions

Scope: Pod IoT Suite and API

Duration: 2020-05-27T04:00Z UTC

Tuesday 12th May 2020

UKA SIMs Connectivity Maintenance

Description: Engineers will be performing a maintenance activity to enhance netwrok performance.

Services affected: Data

Scope: All UKA users

Duration: 2020-05-12T11:00PM UTC

Saturday 9th May 2020

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Planned maintenance

Services affected: Data

Scope: Global

Duration: 1h

Wednesday 6th May 2020

UKTM SIMs Connectivity Emergency Maintenance

05/08/20 11:38AM - RESOLVED: Maintenance

Duration: 3h

Duration: 2020-05-06 22.00 PDT

Services affected: Data, IP-Sec VPN

Scope: USA

April 2020

Tuesday 28th April 2020

UKTM SIMs Connectivity UKTM Unplanned Maintenance

04/28/20 02:06PM - RESOLVED: T-Mobile Engineers will be performing emergency maintenance on their network as part of changes supporting pandemic-critical services.

04/28/20 10:06AM - UPDATE: T-Mobile Engineers will be performing emergency maintenance on their network as part of changes supporting pandemic-critical services.

Duration: 2020-04-27 09:00PM PDT

Services affected: data

Scope: All UKTM Users

Friday 24th April 2020

Planned Maintenance

04/27/20 06:07PM - UPDATE: Pod Group Planned Maintenance

Description: Pod Group Database Maintenance

Duration: 2020-04-28T08:00Z UTC+1

Services affected: New Activations,API

Scope: Pod IoT Suite and API

Monday 13th April 2020

UKA SIMs Connectivity Service Disruption

04/13/20 12:05PM - RESOLVED: Potential Service Impairment on Data and SMS

Duration: 2020-04-13T08:29Z UTC

Services affected: Data and SMS

Scope: Global

Friday 10th April 2020

UKA SIMs Connectivity UKA Incident Notification

Description: Unplanned Incident

Services affected: data, SMS

Scope: UKA Global

Duration: 15:45 PM UTC (04/10/2020 06:45 AM PT)

Tuesday 7th April 2020

UKJ SIMs Connectivity Service Disruption

04/07/20 10:07PM - RESOLVED: New data sessions may be affected

Duration: 2020-04-07T18:30Z UTC

Services affected: Data

Scope: Worldwide

UKTM SIMs Connectivity UKTM Unplanned Maintenance

04/07/20 08:06PM - RESOLVED: Unplanned maintenance

Duration: April 7, 2020

Services affected: Data

Scope: Global

Monday 6th April 2020

UKJ SIMs Connectivity UKJ Unplanned Service disruption

Description: Service Incident

Services affected: Data

Scope: All UKJ users

Duration: 2h 30min

Sunday 5th April 2020

UKJ SIMs Connectivity UKJ Unplanned Service disruption

04/17/20 04:00AM - RESOLVED: Service Incident

Duration: 3h

Duration: April 5, 2020 April 7, 2020

Services affected: Data

Scope: All UKJ users