Incident History

March 2021

Tuesday 30th March 2021

ROTN SIMs Connectivity ROTN Service Degradation

03/30/21 01:33PM - RESOLVED: Data service degradation

Duration: 2021-03-30T10:00Z UTC

Duration: 2021-03-30T10:00Z UTC

Services affected: Data

Scope: Global

Monday 29th March 2021

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-04-01T04:30Z UTC

Friday 26th March 2021

UKTM SIMs Connectivity UKTM Service Degradation

03/27/21 09:34AM - RESOLVED: Data service degradation on sims with Public IPs.

03/27/21 12:06AM - UPDATE: Data service degradation on sims with Public IPs.

Duration: 2021-03-26T14:15Z UTC

Services affected: Data

Scope: Global

Wednesday 24th March 2021

NATM SIMs Connectivity NATM Planned Maintenance

Description: This Planned Maintenance may affect NATM sims' ability to initiate new data sessions.

Services affected: Data

Scope: Global

Duration: 2021-03-26T05:00Z UTC

Tuesday 23rd March 2021

UKJ SIMs Connectivity UKJ Service Degradation

03/23/21 06:38PM - RESOLVED: Outage on data services

Duration: 2021-03-23T13:45Z UTC

Duration: 2021-03-23T13:45Z UTC

Services affected: Data

Scope: Global

ROTN SIMs Connectivity ROTN Service Degradation

03/23/21 06:32PM - RESOLVED: Outage on data services

Duration: 2021-03-23T13:45Z UTC

Duration: 2021-03-23T13:45Z UTC

Services affected: Data

Scope: Global

UKA SIMs Connectivity UKA Service Degradation

03/23/21 05:03PM - RESOLVED: Outage on data services

Duration: 2021-03-23T14:09Z UTC

Duration: 2021-03-23T14:09Z UTC

Services affected: Data

Scope: Global

Monday 22nd March 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Outage on API for up to 30 minutes

Services affected: API

Scope: Global

Duration: 2021-03-26T02:00Z UTC

Thursday 18th March 2021

ROTN SIMs Connectivity Service Disruption ROTN

03/19/21 05:32AM - RESOLVED: We are experiencing LTE registration difficulties on a number of subscribers.

03/18/21 06:35AM - UPDATE: We are experiencing registration difficulties on a number of subscribers.

Duration: 2021-03-17T15:00Z UTC

Services affected: Data

Scope: Global

Wednesday 17th March 2021

UKAT SIMs Connectivity UKAT Service Degradation Resolved

03/24/21 12:23AM - RESOLVED: UKAT sims have been corrected and all services restored to normal

03/18/21 09:55PM - UPDATE: UKAT sims are experiencing issues on new activations only

Duration: 2021-03-17T17:00Z UTC

Services affected: Data

Scope: Global

Monday 15th March 2021

UKJ SIMs Connectivity Service Disruption

03/15/21 07:37PM - RESOLVED: SMS/Voice Performance Issues

03/15/21 06:08PM - UPDATE: SMS/Voice Performance Issues

Duration: 2021-03-15T16:00Z UTC

Services affected: Voice, SMS

Scope: Global

Friday 12th March 2021

UKA SIMs Connectivity Maintenance

Description: Planned Maintennace

Services affected: data

Scope: global

Duration: 2021-03-18T10:30Z UTC [2019-11-18T11:31Z]

Tuesday 9th March 2021

UKTM SIMs Connectivity UKTM Performance Issues

03/10/21 06:22PM - UPDATE: Service degradation on Native T-Mobile UKTM sims.

Duration: 2021-03-09T21:00Z UTC

Services affected: Data

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Duration: 2021-03-09T21:00Z UTC

**03/10/21 07: Data

Scope: Global

Monday 8th March 2021

UKA SIMs Connectivity Maintenance

Description: Planned Maintenance Notification

Services affected: data

Scope: Global

Duration: 2021-03-11T10:30Z UTC

Tuesday 2nd March 2021

UKJ SIMs Connectivity UKJ Planned Maintenance

03/26/21 06:39AM - RESOLVED: Outage on mobile data for up to 30 minutes

Duration: 2021-03-25T23:55Z UTC

Duration: 2021-03-25T23:55Z UTC

Services affected: Data

Scope: Global

February 2021

Tuesday 23rd February 2021

ROTN SIMs Connectivity Service Degradation / Data session issues

02/24/21 04:33AM - RESOLVED: Partial outage

02/23/21 02:04PM - UPDATE: Data sessions impacted for individual sims

Duration: 2021-02-23T06:00Z UTC

Services affected: Data

Scope: Global

Monday 22nd February 2021

NATM SIMs Connectivity Tmobile Unplanned API Service Degradation

02/23/21 01:34AM - RESOLVED: API Failures

Duration: 2021-02-22T01:00Z UTC

Duration: 2021-02-22T01:00Z UTC

Services affected: API

Scope: GLOBAL

Wednesday 17th February 2021

UKRO SIMs Connectivity Maintenance

02/19/21 12:32PM - RESOLVED: UKR Planned Maintenance

Duration: 2021-02-10T07:00Z

Duration: 2021-02-10T07:00Z

Services affected: Data

Scope: Canada

UKA SIMs Connectivity Maintenance

02/24/21 08:04AM - RESOLVED: UKA Network Planned Maintenance

Duration: 2021-02-24T03:00Z UTC

Duration: 2021-02-24T03:00Z UTC

Services affected: data, SMS

Scope: global

Tuesday 16th February 2021

UKJ SIMs Connectivity Service Disruption

02/16/21 05:38PM - RESOLVED: Performance Issues

02/16/21 02:36PM - UPDATE: Performance Issues

Duration: 2021-02-16T12:20Z

Services affected: Data

Scope: global

Friday 12th February 2021

UKJ SIMs Connectivity Service Disruption

02/12/21 11:41AM - RESOLVED: Performance Issues

Duration: 2021-02-12T08:00Z

Duration: 2021-02-12T08:00Z

Services affected: Data

Scope: global

Thursday 11th February 2021

UKTM SIMs Connectivity UKTM Planned Maintenance

02/11/21 06:34PM - RESOLVED: Planned maintenance to improve UKTM infrastructure.

Duration: 2021-02-11T06:00Z UTC

Duration: 2021-02-11T06:00Z UTC

Services affected: Data

Scope: Global

Monday 8th February 2021

UKJ SIMs Connectivity Emergency Maintenance

02/09/21 01:07PM - RESOLVED: Router reboot at a secondary location. Not impacting service.

Duration: 2021-02-09T08:00Z UTC

Duration: 2021-02-09T08:00Z UTC

Services affected: None

Scope: Not service affecting

January 2021

Friday 22nd January 2021

UKA SIMs Connectivity Maintenance

Description: Planned Maintenance Notification

Services affected: data

Scope: global

Duration: 2021-01-29T012:00Z

Wednesday 13th January 2021

AirOn360 IoT Suite Service Disruption

01/13/21 04:39PM - RESOLVED: SMS Performance Issues

Duration: 2021-01-13DT13:30Z UTC

Duration: 2021-01-13DT13:30Z UTC

Services affected: SMS

Scope: Global

UKK SIMs Connectivity Maintenance

01/14/21 12:29PM - RESOLVED: Planned Maintenance Notification

Duration: 2021-01-14T08:00Z UTC

Duration: 2021-01-14T08:00Z UTC

Services affected: data

Scope: global

Tuesday 5th January 2021

UKJ SIMs Connectivity Maintenance

Description: UKJ Planned Maintenance

Services affected: Data

Scope: Global

Duration: 2021-01-26T08:00Z UTC

ROTN SIMs Connectivity Maintenance

Description: ROTN Planned Maintenance

Services affected: Data

Scope: Global

Duration: 2021-01-26T08:00Z UTC

December 2020

Wednesday 23rd December 2020

NATM SIMs Connectivity NATM Partial Outage RESOLVED

Description: Partial outage affecting T-Mobile sims roaming in Mexico

Services affected: Data, SMS, Voice

Scope: Mexico

Duration: 8 hrs

Tuesday 22nd December 2020

UKTM SIMs Connectivity T-Mobile Partial Outage RESOLVED

12/23/20 04:03AM - RESOLVED: Partial outage affecting T-Mobile sims roaming in Mexico

Duration: TBD

Duration: 2020-12-22T18:00Z UTC

Services affected: Data, SMS, voice

Scope: Mexico

Friday 11th December 2020

ROTN SIMs Connectivity ROTN Service Disruption

12/11/20 11:05PM - RESOLVED: Signaling issues on ROTN

Duration: 2020-12-11T19:MMZ UTC

Duration: 2020-12-11T19:MMZ UTC

Services affected: Data

Scope: GLOBAL

Monday 7th December 2020

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: Planned maintenance.

Services affected: Data, SMS

Scope: GLOBAL

Duration: 2020-09-10T22:00Z CET

Thursday 3rd December 2020

UKJ SIMs Connectivity UKJ Emergency Planned Maintenance Service Degradation

12/04/20 02:37AM - RESOLVED: Planned Maintenance and Partial Service Degradation

12/04/20 12:08AM - UPDATE: Planned Maintenance

Duration: 2020-12-03T22:00Z UTC

Services affected: Data

Scope: Global

UKJ SIMs Connectivity Maintenance

Description: PIG Maintenance

Services affected: Data

Scope: Global

Duration: 2020-12-08T08:00Z

Tuesday 1st December 2020

AirOn360 IoT Suite Pod IoT Suite Platform and API Performance Issues

12/01/20 06:37AM - RESOLVED: Performance Issues

Duration: 2020-12-01T00:30Z

Duration: 2020-12-01T00:30Z

Services affected: platform

Scope: global

November 2020

Monday 30th November 2020

AirOn360 IoT Suite Pod IoT Suite Platform Performance Issues

11/30/20 05:38PM - RESOLVED: Performance Issues

Duration: 2020-11-30T13:30Z

Duration: 2020-11-30T13:30Z

Services affected: platform

Scope: global

Thursday 26th November 2020

UKJ SIMs Connectivity Service Degradation

12/02/20 04:42PM - RESOLVED: Partial outage

12/02/20 07:45AM - UPDATE: Partial outage

Duration: December 1, 2020 17:00 UTC

Services affected: Voice, SMS, Data

Scope: Global

Wednesday 25th November 2020

UKJ SIMs Connectivity Maintenance

Description: UKJ Planned Maintenance

Services affected: Data

Scope: Global

Duration: 2020-12-10T05:00Z

ROTN SIMs Connectivity ROTN Service Incident

11/25/20 08:33AM - RESOLVED: Possible issue affecting global signalling and preventing attachment.

Duration: 2020-11-25T03:30Z UTC

Duration: 2020-11-25T03:30Z UTC

Services affected: Data

Scope: GLOBAL

Friday 20th November 2020

UKJ SIMs Connectivity Maintenance

11/21/20 03:09AM - RESOLVED: Unplanned Maintenance

11/21/20 02:06AM - UPDATE: Unplanned Maintenance

Duration: 2020-11-20T00:00Z UTC

Services affected: data

Scope: global

Wednesday 18th November 2020

UKA SIMs Connectivity UKA Maintenance

Description: Planned Maintenance

Services affected: Data

Scope: UKA Global

Duration: 2020-11-06T10:30ZUTC

Friday 13th November 2020

NATM SIMs Connectivity Activation Issues

11/20/20 05:04PM - RESOLVED: Activation Issue

Duration: 2020-11-12T18:30Z

Duration: 2020-11-12T18:30Z

Services affected: API

Scope: global

UKA SIMs Connectivity Planned Maintenance

Description: Maintenance activity

Services affected: Data

Scope: Global

Duration: 2020-11-20T07:30Z

Wednesday 4th November 2020

UKA SIMs Connectivity UKA Outage

11/04/20 05:36AM - RESOLVED: Global outage

Duration: 2020-11-03T22:59Z UTC

Duration: 2020-11-03T22:59Z UTC

Services affected: Data

Scope: Global

October 2020

Thursday 29th October 2020

UKJ SIMs Connectivity Maintenance Rescheduled

Description: Pod IoT Suite Maintenance

Services affected: Data

Scope: Global

Duration: 2020-11-02T07:00Z

Monday 26th October 2020

ROTN SIMs Connectivity Maintenance

Description: ROTN Planned network maintenance

Services affected: API

Scope: global

Duration: 2020-11-08T16:15Z

Friday 23rd October 2020

UKJ SIMs Connectivity Maintenance

Description: IP Core Maintenance

Services affected: platform, API

Scope: global

Duration: 2020-11-03T23:00Z UTC

UKTM SIMs Connectivity Service Disruption UKTM

10/23/20 07:06AM - RESOLVED: Intermittent data disruption

Duration: 2020-10-22T19:00Z PDT

Duration: 2020-10-22T19:00Z PDT

Services affected: Data

Scope: USA

Wednesday 21st October 2020

UKJ SIMs Connectivity Maintenance Rescheduled

Description: IP Core Maintenance

Services affected: data

Scope: global

Duration: 2020-10-22T21:00Z

ROTN SIMs Connectivity ROTN Unplanned network maintenance

Description: ROTN Unplanned network maintenance

Services affected: data

Scope: global

Duration: 2020-10-23T00:00Z

UKJ SIMs Connectivity UKJ Unplanned Network Maintenance - Rescheduled

Description: UKJ Unplanned network maintenance

Services affected: data

Scope: global

Duration: 2020-10-23T00:00Z

UKA SIMs Connectivity Planned Maintenance

10/27/20 09:05AM - RESOLVED: Maintenance activity

Duration: 2010-10-27T06:00Z

Duration: 2010-10-27T06:00Z

Services affected: Data

Scope: Global

Friday 16th October 2020

UKJ SIMs Connectivity Maintenance

Description: IP Core Maintennace

Services affected: data

Scope: global

Duration: 2020-10-20T23:00Z

Wednesday 14th October 2020

UKJ SIMs Connectivity Maintenance

10/28/20 06:11AM - RESOLVED: IP Core Maintenance

Duration: 2020-10-28T23:00Z UTC

Duration: 2020-10-27T22:00Z

Services affected: Data

Scope: Global

UKJ SIMs Connectivity Maintenance

Description: IP Core Maintenance

Services affected: data

Scope: global

Duration: 2020-10-27T23:00Z UTC

Tuesday 13th October 2020

UKA SIMs Connectivity Provisioning/Degradation

10/13/20 04:10PM - RESOLVED: Clients unable to perform actions on their UKA sims

Duration: 2020-10-13T14:18Z

Duration: 2020-10-13T14:18Z

Services affected: API Services

Scope: Global

Thursday 1st October 2020

UKA SIMs Connectivity UKA Maintenance

10/06/20 10:36AM - RESOLVED: Maintenance

Duration: 2020-10-06T01:00ZUTC

Duration: 2020-10-06T002:00Z UTC

Services affected: Data

Scope: UKA Global