Incident History

September 2021

Tuesday 28th September 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Registration, Data, SMS, TLDN

Scope: Global

Duration: 2021-10-07 02:00 UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Registration, Data, SMS, TLDN

Scope: Global

Duration: 2021-10-07 02:00 UTC

Tuesday 21st September 2021

UKA SIMs Connectivity 29092021 UKA Maintenance Notification NEW

Description: Programmed maintenance to perform infrastructure tests

Services affected: Data, Platform, API

Scope: Global

Duration: 2021-09-29 T03:00 UTC

ROTN SIMs Connectivity 21092021 ROTN Incident Notification RESOLVED

09/22/21 01:09AM - RESOLVED: Data incident on ROTN SIMs

09/21/21 02:04PM - UPDATE: Data incident on ROTN SIMs

Duration: 2021-09-21 T08:15Z UTC

Services affected: Data

Scope: Global

Friday 17th September 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Platform, API

Scope: Global

Duration: 2021-09-23T02:00Z UTC

UKA SIMs Connectivity UKA Maintenance

09/17/21 07:32AM - RESOLVED: Planned Maintenance

Duration: 2021-09-17 03:00 UTC

Duration: 2021-09-17 03:00 UTC

Services affected: Data

Scope: UKA Global

Monday 13th September 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: Planned maintenance to upgrade backend

Services affected: Platform, API

Scope: Global

Duration: 2021-09-19 15:00:00 GMT

Friday 10th September 2021

NATM SIMs Connectivity NATM Incident Notification MEXICO ONLY - NEW

09/10/21 05:04PM - RESOLVED: Data incident on Radio Movil Mexico

Duration: 2021-09-10 T07:08Z UTC

Duration: 2021-09-10 T07:08Z UTC

Services affected: Data

Scope: Mexico

UKJ SIMs Connectivity UKJ Incident Notification MEXICO ONLY - NEW

09/10/21 05:09PM - RESOLVED: Data incident on Radio Movil Mexico

09/10/21 01:38PM - UPDATE: Data incident on Radio Movil Mexico

Duration: 2021-09-10 T07:08Z UTC

Services affected: Data

Scope: Mexico

ROTN SIMs Connectivity ROTN Incident Notification MEXICO ONLY - NEW

09/10/21 04:35PM - RESOLVED: Data incident on Radio Movil Mexico

09/10/21 01:35PM - UPDATE: Data incident on Radio Movil Mexico

Duration: 2021-09-10 T07:08Z UTC

Services affected: Data

Scope: Mexico

Wednesday 8th September 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy infrastructure failover testing

Services affected: Data

Scope: Europe

Duration: 2021-09-16T02:30Z UTC

August 2021

Tuesday 31st August 2021

UKA SIMs Connectivity UKA Planned Maintenance

09/08/21 11:33AM - RESOLVED: Planned maintenance to deploy infrastructural enhancements

Duration: 2021-09-07T21:00Z UTC

Duration: 2021-09-07T21:00Z UTC

Services affected: Data

Scope: Europe

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy infrastructural enhancements

Services affected: Data

Scope: Europe

Duration: 2021-09-08T02:00Z UTC

Tuesday 24th August 2021

AirOn360 IoT Suite Performance Issues -CDR Delays

08/25/21 10:49AM - RESOLVED: CDR Delay

Duration: 2021-00-00T00:00Z UTC

Duration: 2021-00-00T00:00Z UTC

Services affected: Data

Scope: Global

Friday 20th August 2021

UKAT SIMs Connectivity UKAT Planned Maintenance

Description: Planned maintenance to extend our IP pools.

Services affected: Data, SMS, Voice

Scope: CA, US, MX

Duration: 2021-08-20T16:00Z UTC

Wednesday 18th August 2021

UKA SIMs Connectivity UKA Planned Maintenance

08/25/21 10:32AM - RESOLVED: Planned maintenance to deploy infrastructural enhancements

Duration: 2021-08-25T03:00Z UTC

Duration: 2021-08-25T03:00Z UTC

Services affected: Data

Scope: Global

Monday 16th August 2021

UKA SIMs Connectivity UKA Planned Maintenance

08/24/21 10:02AM - RESOLVED: Planned maintenance to ensure uptime and stability of the network infrastructure

Duration: 2021-08-24T04:00Z UTC

Duration: 2021-08-24T04:00Z UTC

Services affected: Data

Scope: Global

Wednesday 11th August 2021

AirOn360 IoT Suite Pod IoT Suite Incident Notification

08/11/21 04:08PM - RESOLVED: Pod IoT Suite  and Pod API service interruptions

Duration: 2021-08-11T11:08Z UTC

Duration: 2021-08-11T11:08Z UTC

Services affected: Platform, API

Scope: Global

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Platform, API

Scope: Global

Duration: 2021-08-19T02:00Z UTC

Friday 6th August 2021

ROCT SIMs Connectivity ROCT Planned Maintenance

08/11/21 06:33AM - RESOLVED: Possible data session drop for up to 5 minutes

Duration: 2021-08-09T16:00Z UTC

Duration: 2021-08-10T16:00Z UTC

Services affected: Data

Scope: Global

Thursday 5th August 2021

UKA SIMs Connectivity UKA Planned Maintenance

08/06/21 11:02AM - RESOLVED: 2G/3G/LTE data services. Devices attempting new sessions may fail to connect.

Duration: 2021-08-06T02:00Z UTC

Duration: 2021-08-06T02:00Z UTC

Services affected: Data

Scope: Global

July 2021

Wednesday 28th July 2021

UKA SIMs Connectivity UKA Planned Maintenance

07/29/21 10:33AM - RESOLVED: 2G/3G/LTE data services. Devices attempting new sessions may fail to connect.

Duration: 2021-07-29T06:00Z UTC

Duration: 2021-07-29T06:00Z UTC

Services affected: Data

Scope: Global

Tuesday 27th July 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description:

Services affected: Data

Scope: Global

Duration: 2021-07-27T02:00Z UTC

Saturday 24th July 2021

NATM SIMs Connectivity NATM Planned Maintenance

Description: SMS services may be interrupted during the maintenance window.

Services affected: SMS

Scope: Global

Duration: 2021-07-27T05:00Z UTC

Thursday 22nd July 2021

UKA SIMs Connectivity UKA Service Degradation

07/22/21 10:36PM - RESOLVED: Service degradation

Duration: Wednesday, July 22, 2021  11:26 CT

Duration: Wednesday, July 22, 2021  11:26 CT

Services affected: Data

Scope: Global

ROTN SIMs Connectivity ROTN Planned Maintenance

07/22/21 11:08PM - UPDATE: Data traffic may be briefly impacted during the maintenance window.

Description: Data traffic may be briefly impacted during the maintenance window.

Duration: 2021-07-022T20:00Z UTC

Services affected: Data

Scope: Global

UKJ SIMs Connectivity UKJ Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-07-022T20:00Z UTC

Wednesday 21st July 2021

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Data services may be interrupted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-07-21T04:00Z UTC

Wednesday 14th July 2021

UKJ SIMs Connectivity UKJ Service Degradation

07/14/21 11:03PM - RESOLVED: 2G/3G/LTE will be affected

Duration: 2021-07-14T11:08Z UTC

Duration: 2021-07-14T11:08Z UTC

Services affected: Data

Scope: Global

Monday 5th July 2021

UKA SIMs Connectivity UKA Planned Maintenance

07/14/21 10:35AM - RESOLVED: 2G/3G/LTE will be affected

Duration: 2021-07-14T05:00Z UTC

Duration: 2021-07-14T05:00Z UTC

Services affected: Data

Scope: Global

June 2021

Wednesday 23rd June 2021

UKA SIMs Connectivity UKA Service Degradation

06/23/21 06:36AM - RESOLVED: Data services in Africa may be impacted

Duration: 2021-06-22T23:00Z UTC

Duration: 2021-06-22T23:00Z UTC

Services affected: Data

Scope: Africa

Monday 21st June 2021

UKAT SIMs Connectivity UKAT NAMP Service Degradation

06/21/21 04:34PM - RESOLVED: Connectivity services unavailable via AT&T US

Duration: 2021-06-21T13:30Z UTC

Duration: 2021-06-21T12:30Z UTC

Services affected: Data, SMS

Scope: USA

Thursday 17th June 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: Planned maintenance on the ROTN API.

Services affected: API

Scope: Global

Duration: 2021-06-19T06:00Z UTC

Wednesday 16th June 2021

ROTN SIMs Connectivity ROTN Unplanned Maintenance

06/16/21 05:34PM - RESOLVED: 4G Service degradation

Duration: 2021-06-16T11:30Z UTC

Duration: 2021-06-16T11:30Z UTC

Services affected: Data

Scope: Global

UKA SIMs Connectivity UKA Planned Maintenance

Description: 2G/3G/LTE will be affected

Services affected: Data

Scope: Global

Duration: 2021-06-24T21:00Z UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: 2G/3G/LTE will be affected twice for up to 10 minutes each

Services affected: Data

Scope: Global

Duration: 2021-07-05T21:00Z UTC

Tuesday 8th June 2021

AirOn360 IoT Suite Pod IOT Suite performance Issues

06/08/21 06:38PM - RESOLVED: Front End information

Duration: 2021-06-15T10:00Z UTC

Duration: 2021-06-15T10:00Z UTC

Services affected: Portal

Scope: Global

Wednesday 2nd June 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: 2G/3G/LTE will be affected twice for up to 10 minutes each

Services affected: Data

Scope: Global

Duration: 2021-06-15T21:00Z UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: 2G/3G/LTE will be affected twice for up to 5 minutes each

Services affected: Data

Scope: Global

Duration: 2021-06-10T21:00Z UTC

May 2021

Thursday 13th May 2021

UKTM SIMs Connectivity UKTM Planned Maintenance

Description: Data services may be interrupted during the maintenance window.

Services affected: Data

Scope: North America

Duration: 2021-05-18T03:00Z UTC

Tuesday 11th May 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Four minor blips of 10 seconds on data and SMS

Services affected: Data

Scope: Global

Duration: 2021-05-18T01:00Z UTC

Friday 7th May 2021

NATM SIMs Connectivity NATM Planned Maintenance

Description: API not available

Services affected: API

Scope: Global

Duration: 2021-05-30T08:00Z UTC

NATM SIMs Connectivity NATM Planned Maintenance

Description: API not available

Services affected: API

Scope: Global

Duration: 2021-05-23T08:00Z UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description:

Services affected: Data

Scope: Global

Duration: 2021-05-14T02:00Z UTC

Wednesday 5th May 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description:

Services affected: Data

Scope: Global

Duration: 2021-05-21T02:00Z UTC

April 2021

Thursday 29th April 2021

UKAT SIMs Connectivity UKAT Planned Maintenance

Description: Planned maintenance for database expansion.

Services affected: Data, SMS

Scope: North America

Duration: 2021-04-29T03:00Z UTC

Wednesday 28th April 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Please whitelist Public IP addresses: 205.201.50.0/23 by May 5th, 2021

Services affected: Data

Scope: Global

Duration: 2021-05-05T22:00Z UTC

Tuesday 27th April 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: Emergency switch of backend switches providing connectivity for the API.

Services affected: API

Scope: Global

Duration: 2021-04-27T14:00Z UTC

NATM SIMs Connectivity NATM API failures

04/27/21 01:02PM - RESOLVED: Activation of NATM SIM may be failing

Duration: 2021-04-27T08:27Z UTC

Duration: 2021-04-27T08:27Z UTC

Services affected: API

Scope: Global

Monday 26th April 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description:

Services affected: API and SMS

Scope: Global

Duration: 2021-04-26T14:00Z UTC

Wednesday 14th April 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: Planned maintenance for database memory expansion

Services affected: API and SMS

Scope: Global

Duration: 2021-04-25T13:00Z UTC

Monday 12th April 2021

NATM SIMs Connectivity NATM Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-04-15T04:00Z UTC

Friday 9th April 2021

UKJ SIMs Connectivity UKJ Planned Maintenance

Description: UKJ data services may experience downtime of less than 5 minutes

Services affected: Data

Scope: Global

Duration: 2021-04-15T21:30Z UTC

Wednesday 7th April 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: API will be inaccessible for up to 30 minutes

Services affected: API

Scope: Global

Duration: 2021-04-21T14:00Z UTC

Tuesday 6th April 2021

UKJ SIMs Connectivity UKJ Service Degradation

04/07/21 11:16AM - RESOLVED: Radius/Diameter Incident

Duration: 2021-04-06T12:00Z UTC

Duration: 2021-04-06T12:00Z UTC

Services affected: Data

Scope: Global