Incident History

March 2022

Tuesday 29th March 2022

UKJ SIMs Connectivity 29032022 UKJ Incident Notification NEW

03/29/22 04:40PM - RESOLVED: Activation issues on UKJ SIMs

Duration: 2022-03-29 T11:00 UTC

Duration: 2022-03-29 T11:00 UTC

Services affected: data

Scope: Global

Friday 25th March 2022

UKA SIMs Connectivity 25032022 UKA Incident Notification - Resolved

03/25/22 02:32AM - RESOLVED: Incident

Duration: 2022-03-25 00:00 UTC

Duration: 2022-03-25 00:00 UTC

Services affected: Data, SMS, Voice

Scope: UKA Global

Thursday 24th March 2022

UKJ SIMs Connectivity 24032022 UKJ Incident Notification -RESOLVED

Description: Activation issues on UKJ SIMs

Services affected: data

Scope: Global

Duration: 2022-03-23 T10:00 UTC

Duration: 2022-03-23 T15:00 UTC

Friday 18th March 2022

UKA SIMs Connectivity 22032022 UKA Planned Maintenance Notification NEW

Description: Planned maintenance on UKA network

Services affected: data

Scope: Global

Duration: 2022-03-22 T07:00 UTC

ROCT SIMs Connectivity 18032022 ROCT Incident Notification -RESOLVED

03/18/22 02:32AM - RESOLVED: Incident

Duration: Mar 18th, 2022 at 00:00 AM UTC

Duration: Mar 18th, 2022 at 00:00 AM UTC

Services affected: Data

Scope: ROCT Global

Thursday 17th March 2022

NATM SIMs Connectivity NATM API Degradation

03/18/22 12:34AM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-03-17T16:10Z UTC

Duration: 2022-03-17T16:10Z UTC

Services affected: API

Scope: Global

Monday 14th March 2022

UKJ SIMs Connectivity UKJ Provisioning Degradation

03/14/22 11:07PM - RESOLVED: Unplanned provisioning degradation for activations.

03/14/22 07:14PM - UPDATE: Unplanned provisioning degradation for activations.

Duration: March 14, 2022  16:40 UTC

Services affected: API

Scope: Global

Friday 11th March 2022

UKJ SIMs Connectivity UKJ API Degradation

03/11/22 10:06PM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-03-11T12:30Z UTC

Duration: 2022-03-11T12:30Z UTC

Services affected: API

Scope: Global

Friday 4th March 2022

UKJ SIMs Connectivity 09032022 UKJ Planned Maintenance Notification NEW

Description: Programmed maintenance on UKJ infrastructure

Services affected: data, voice

Scope: Global

Duration: 2022-03-09 T13:00 UTC

February 2022

Friday 25th February 2022

UKAT SIMs Connectivity 01032022 UKAT Planned Maintenance Notification NEW

03/01/22 07:36AM - RESOLVED: Programmed maintenance on UKAT IP infrastructure

Duration: 2022-03-01 T04:00 UTC

Duration: 2022-03-01 T04:00 UTC

Services affected: All services

Scope: Global

UKAT SIMs Connectivity 29022022 UKAT Planned Maintenance Notification NEW

Description: Programmed maintenance on UKAT IP infrastructure

Services affected: All services

Scope: Global

Duration: 2022-02-29 T04:00 UTC

Friday 18th February 2022

UKA SIMs Connectivity 25022022 UKA Maintenance Notification NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: All services

Scope: Global

Duration: 2022-02-25 T03:00 UTC

Wednesday 16th February 2022

UKA SIMs Connectivity UKA Network incident

02/16/22 12:02PM - RESOLVED: Unplanned network incident affecting data

Duration: 2022-02-16T09:39Z UTC

Duration: 2022-02-16T09:39Z UTC

Services affected: Data

Scope: Global

Friday 11th February 2022

UKJ SIMs Connectivity UKJ Network incident

02/11/22 04:36PM - RESOLVED: Unplanned network incident affecting data

Duration: 2022-02-11T12:30Z UTC

Duration: 2022-02-11T12:30Z UTC

Services affected: Data

Scope: Global

Thursday 3rd February 2022

UKAT SIMs Connectivity UKAT Provisioning Degradation

Description: Unplanned provisioning degradation for activations.

Services affected: API

Scope: Global

Duration: Feb 2, 2022  22:25 UTC

Wednesday 2nd February 2022

UKA SIMs Connectivity UKA Planned Maintenenace

Description: Planned Maintenance

Services affected: Registration, Data, SMS, Voice

Scope: UKA Global

Duration: Feb 9th, 2022 at 03:00 AM UTC

January 2022

Sunday 30th January 2022

UKJ SIMs Connectivity 30012022 UKJ Performance Issues Notification

01/31/22 12:08AM - RESOLVED: Incident

Duration: January 30th, 2022 at 21:22 PM UTC

Duration: January 30th, 2022 at 21:22 PM UTC

Services affected: SMS and Voice

Scope: UKJ Global

Thursday 27th January 2022

UKJ SIMs Connectivity 27012022 UKJ Incident Notification

Description: Incident

Services affected: Data

Scope: UKJ Global

Duration: Janaury 27th, 2022 at 01:00 AM UTC

Tuesday 25th January 2022

ROTN SIMs Connectivity 25012022 ROTN Incident Notification

01/25/22 03:05PM - RESOLVED: Incident

Duration: January 25th, 2022 at 01:30 UTC

Duration: January 25th, 2022 at 01:30 UTC

Services affected: Data

Scope: ROTN France

Thursday 13th January 2022

ROTN SIMs Connectivity 13012022 ROTN Service Degradation

01/14/22 12:32AM - RESOLVED: Devices may experience issues with new signaling attempts.

Duration: 2022-01-13 T17:00 UTC

Duration: 2022-01-13 T17:00 UTC

Services affected: Data, SMS, Voice

Scope: Global

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Registration, Data, SMS, TLDN

Scope: Global

Duration: 2021-12-03 03:00 UTC

Tuesday 11th January 2022

ROTN SIMs Connectivity 17012022 ROTN Planned Maintenance - NEW

Description: Planned maintenance

Services affected: API

Scope: Global

Duration: January 17th, 2022 at 21:00 GMT

Friday 7th January 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Registration, Data, SMS and TLDN services

Scope: Global

Duration: 2021-01-14 03:00 AM UTC

Thursday 6th January 2022

UKJ SIMs Connectivity 06012022 UKJ Incident Notification

Description: Incident

Services affected: Provisioning

Scope: UKJ Global

Duration: January 06th, 2022 at 15:15 UTC

Tuesday 4th January 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Registration, Data and provisioning

Scope: Global

Duration: 2022-01-05 03:55 PM UTC

Monday 3rd January 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Registration, Data, SMS and TLDN services

Scope: Global

Duration: 2021-01-08 03:00 AM UTC

December 2021

Tuesday 21st December 2021

UKJ SIMs Connectivity 22122021 UKJ Emergency Planned Maintenance NEW

Description: Emergency Planned Maintenance

Services affected: Data, Portal

Scope: UKJ Global

Duration: December 22nd, 2021 at 09:00 AM UTC

ROTN SIMs Connectivity 18012022 ROTN Maintenance Notification NEW

Description: Programmed maintenance to perform infrastructure enhancements

Services affected: Platform,API

Scope: Global

Duration: 2022-01-18 T21:00 UTC

Wednesday 8th December 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-12-15 T03:00 UTC

Tuesday 7th December 2021

ROTN SIMs Connectivity 16122021 ROTN Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-12-16T17:00 UTC

November 2021

Friday 26th November 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Data

Scope: Global

Duration: 2021-12-03 03:00 UTC

Thursday 18th November 2021

NATM SIMs Connectivity NATM API Degradation

11/19/21 11:04AM - RESOLVED: Provisioning will be affected during this API degradation.

Duration: 2021-11-18T17:00Z UTC

Duration: 2021-11-18T17:00Z UTC

Services affected: API

Scope: Global

Monday 15th November 2021

ROCT SIMs Connectivity 22112021 ROCT API Planned Maintenance - NEW

Description: API Failures

Services affected: Platform, API

Scope: Global

Duration: 2021-11-22T18:30Z UTC

Thursday 11th November 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy infrastructure enhancements on UKA SIMs.

Services affected: Registration, Data

Scope: Global

Duration: 2021-11-18 04:00 UTC

Wednesday 10th November 2021

UKJ SIMs Connectivity 10112021 UKJ API Unplanned Service Disruption - RESOLVED

11/12/21 01:13PM - RESOLVED: API Failures

Duration: November 10th, 2021 at 15:30  UTC

Duration: November 10th, 2021 at 15:30  UTC

Services affected: API

Scope: Global

UKA SIMs Connectivity 17112021 UKA Planned Maintenance Notification

Description: Maintenance

Services affected: Provisioning, Data

Scope: UKA Global

Duration: November 17th, 2021 at 03:30 UTC

Tuesday 9th November 2021

ROTN SIMs Connectivity ROTN Planned Maintenance

Description: Planned maintenance to deploy  system enhancement.

Services affected: Data

Scope: Global

Duration: 2021-11-23 21:00 UTC

Thursday 4th November 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Data

Scope: Global

Duration: 2021-11-11 03:00 UTC

Tuesday 2nd November 2021

ROCT SIMs Connectivity 08112021 ROCT Planned Maintenance Notification - NEW

Description: Planned maintenance to change a piece of network.

Services affected: Data

Scope: Global

Duration: 2021-11-08 T17:00 UTC

UKJ SIMs Connectivity 02112021 UKJ Incident Notification

11/02/21 12:06PM - RESOLVED: Incident

11/02/21 11:08AM - UPDATE: Incident

Duration: November 02nd, 2021 at 04:15 AM UTC

Services affected: Data

Scope: UKJ Global

October 2021

Wednesday 27th October 2021

ROTN SIMs Connectivity ROTN Incident Notification

10/27/21 11:34PM - RESOLVED: Intermittent issues with signaling that can eventually cause issues with data connection setup.

10/27/21 06:34PM - UPDATE: Intermittent issues with signaling that can eventually cause issues with data connection setup.

Duration: 2021-10-27T14:40Z UTC

Services affected: Data

Scope: Global

Monday 25th October 2021

UKJ SIMs Connectivity UKJ Incident Notification

10/26/21 12:38AM - RESOLVED: New Location Updates may be affected

10/25/21 06:44PM - UPDATE: New Location Updates may be affected

Duration: 2021-10-25T14:15Z UTC

Services affected: Data, SMS

Scope: Global

Thursday 21st October 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to ensure uptime and stability of the infrastructure.

Services affected: Registration, Data, SMS, TLDN

Scope: Global

Duration: 2021-10-28 02:00 AM UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to ensure uptime and stability of the infrastructure.

Services affected: Registration, Data

Scope: Global

Duration: 2021-10-25 07:15 AM UTC

Friday 15th October 2021

UKA SIMs Connectivity 15102021 UKA Incident Notification

10/15/21 07:04AM - RESOLVED: Incident

Duration: October 15th, 2021 at 00:34 AM UTC

Duration: October 15th, 2021 at 00:34 AM UTC

Services affected: Data

Scope: UKA Global

Thursday 14th October 2021

UKJ SIMs Connectivity 28102021 UKJ Maintenance Notification NEW

Description: Programmed work to change the database location of the network

Services affected: Data

Scope: Global

Duration: 2021-10-28 T08:00 UTC

Wednesday 6th October 2021

UKA SIMs Connectivity 06102021 UKA Incident Notification - Resolved

10/06/21 10:03AM - RESOLVED: Incident

Duration: October 6 th, 2021 at 04:29 AM UTC

Duration: October 6 th, 2021 at 04:29 AM UTC

Services affected: Provisioning, Data, SMS

Scope: UKA Global

Friday 1st October 2021

UKA SIMs Connectivity 29092021 UKA Maintenance Notification NEW

Description: Programmed maintenance to perform infrastructure tests

Services affected: Data, Platform,SMS, Voice

Scope: Global

Duration: 2021-08-10 T02:30 UTC