Incident History

May 2022

Tuesday 31st May 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Retiring the 3G UMTS network of T-Mobile

Services affected: Data, SMS, Voice

Scope: Global

Duration: 2022-07-01 00:00 UTC

Friday 27th May 2022

UKA SIMs Connectivity 10062022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data, SMS and Voice

Scope: Global

Duration: 2022-06-10 02:00am UTC

UKA SIMs Connectivity 07062022 UKA Incident Notification UPDATE

06/07/22 11:39PM - UPDATE: Incident

Description: Programmed maintenance on UKA infrastructure

Duration: 2022-06-07 04:00 UTC

Services affected: Data

Scope: South Africa

UKA SIMs Connectivity 08062022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data, SMS and Voice

Scope: Global

Duration: 2022-06-08 02:00am UTC

Friday 20th May 2022

UKJ SIMs Connectivity UKJ API Degradation

05/21/22 01:25AM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-05-20T16:50 UTC

Duration: 2022-05-20 T16:50Z UTC

Services affected: API

Scope: Global

Monday 16th May 2022

ROTN SIMs Connectivity 16052022 ROTN API Service Disruption - RESOLVED

05/16/22 11:02AM - RESOLVED: ROTN API Service Disruption

Duration: May 16th, 2022 at 04:00  UTC

Duration: May 16th, 2022 at 04:00  UTC

Services affected: API

Scope: Global

Thursday 12th May 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: SMS

Scope: Global

Duration: 2022-05-25 02:00 AM UTC

Wednesday 11th May 2022

UKJ SIMs Connectivity 11052022 UKJ Activation/Suspension Failures

Description: Incident

Services affected: Activation/Suspension

Scope: UKJ Global

Duration: May 11st, 2022 at 04:00 AM UTC

Thursday 5th May 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Data

Scope: Global

Duration: 2022-05-11 09:30 PM UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Data, Voice, SMS

Scope: Global

Duration: 2022-05-09 09:00 PM UTC

UKAT SIMs Connectivity 05052022 UKAT Planned Maintenance Notification NEW

Description: Programmed maintenance on UKAT IP infrastructure

Services affected: All services

Scope: Global

Duration: 2022-05-05 T07:00 UTC

Monday 2nd May 2022

UKJ SIMs Connectivity 02052022 UKJ API Degradation - RESOLVED

05/03/22 12:07PM - RESOLVED: Unplanned API Degradation

Duration: 2022-05-02 21:00 UTC

Duration: 2022-05-02 21:00 UTC

Services affected: API

Scope: Global

April 2022

Thursday 28th April 2022

UKJ SIMs Connectivity 24052022UKJ  Planned Maintenance - NEW

Description: West HLR resilience check

Services affected: IoT Services

Scope: Global

Duration: 2022-05-24 23:00 UTC

Thursday 21st April 2022

ROTN SIMs Connectivity 21042022 ROTN Incident Notification

04/21/22 10:05PM - RESOLVED: Incident

04/21/22 07:09PM - UPDATE: Incident

Duration: April 21st, 2022 at 14:15 PM UTC

Services affected: Data

Scope: ROTN Global

Tuesday 19th April 2022

UKJ SIMs Connectivity 25042022 UKJ API Degradation - NEW

04/25/22 08:10PM - RESOLVED: Unplanned maintenance

Duration: 2022-04-25 09:00 UTC

Duration: 2022-04-25 12:30 UTC

Services affected: Sims Diagnostic

Scope: Global

Wednesday 13th April 2022

ROTN SIMs Connectivity 13042022 ROTN Incident Notification

04/13/22 05:04PM - RESOLVED: Incident

Duration: April 13th, 2022 at 06:00 UTC

Duration: April 13th, 2022 at 06:00 UTC

Services affected: Data

Scope: ROTN Germany

Monday 11th April 2022

UKTM SIMs Connectivity UKTM API Degradation

Description: Planned migrationg affecting UKTM API services.

Services affected: API

Scope: Global

Duration: 2022-04-11T00:00 UTC

Friday 8th April 2022

UKA SIMs Connectivity 20042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Voice, SMS and Data services for 2G/3G/LTE

Scope: Global

Duration: 2022-04-20 21:00 UTC

UKA SIMs Connectivity 14042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data services for 2G/3G/LTE

Scope: Global

Duration: 2022-04-14 21:30 UTC

UKA SIMs Connectivity 13042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Voice, Data and SMS related services for 2G/3G/LTE

Scope: Global

Duration: 2022-04-13 18:00 UTC

UKA SIMs Connectivity 10042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data (2G, 3G, LTE), VPN connectivity

Scope: UK, Europe and Africa

Duration: 2022-04-10 00:00 UTC

Monday 4th April 2022

UKJ SIMs Connectivity UKJ API Degradation

04/05/22 02:10AM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-04-04T17:30 UTC

Duration: 2022-04-04 T18:40Z UTC

Services affected: API

Scope: Global

March 2022

Tuesday 29th March 2022

UKJ SIMs Connectivity 29032022 UKJ Incident Notification NEW

03/29/22 04:40PM - RESOLVED: Activation issues on UKJ SIMs

Duration: 2022-03-29 T11:00 UTC

Duration: 2022-03-29 T11:00 UTC

Services affected: data

Scope: Global

Friday 25th March 2022

UKA SIMs Connectivity 25032022 UKA Incident Notification - Resolved

03/25/22 02:32AM - RESOLVED: Incident

Duration: 2022-03-25 00:00 UTC

Duration: 2022-03-25 00:00 UTC

Services affected: Data, SMS, Voice

Scope: UKA Global

Thursday 24th March 2022

UKJ SIMs Connectivity 24032022 UKJ Incident Notification -RESOLVED

Description: Activation issues on UKJ SIMs

Services affected: data

Scope: Global

Duration: 2022-03-23 T10:00 UTC

Duration: 2022-03-23 T15:00 UTC

Friday 18th March 2022

UKA SIMs Connectivity 22032022 UKA Planned Maintenance Notification NEW

Description: Planned maintenance on UKA network

Services affected: data

Scope: Global

Duration: 2022-03-22 T07:00 UTC

ROCT SIMs Connectivity 18032022 ROCT Incident Notification -RESOLVED

03/18/22 02:32AM - RESOLVED: Incident

Duration: Mar 18th, 2022 at 00:00 AM UTC

Duration: Mar 18th, 2022 at 00:00 AM UTC

Services affected: Data

Scope: ROCT Global

Thursday 17th March 2022

NATM SIMs Connectivity NATM API Degradation

03/18/22 12:34AM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-03-17T16:10Z UTC

Duration: 2022-03-17T16:10Z UTC

Services affected: API

Scope: Global

Monday 14th March 2022

UKJ SIMs Connectivity UKJ Provisioning Degradation

03/14/22 11:07PM - RESOLVED: Unplanned provisioning degradation for activations.

03/14/22 07:14PM - UPDATE: Unplanned provisioning degradation for activations.

Duration: March 14, 2022  16:40 UTC

Services affected: API

Scope: Global

Friday 11th March 2022

UKJ SIMs Connectivity UKJ API Degradation

03/11/22 10:06PM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-03-11T12:30Z UTC

Duration: 2022-03-11T12:30Z UTC

Services affected: API

Scope: Global

Friday 4th March 2022

UKJ SIMs Connectivity 09032022 UKJ Planned Maintenance Notification NEW

Description: Programmed maintenance on UKJ infrastructure

Services affected: data, voice

Scope: Global

Duration: 2022-03-09 T13:00 UTC

February 2022

Friday 25th February 2022

UKAT SIMs Connectivity 01032022 UKAT Planned Maintenance Notification NEW

03/01/22 07:36AM - RESOLVED: Programmed maintenance on UKAT IP infrastructure

Duration: 2022-03-01 T04:00 UTC

Duration: 2022-03-01 T04:00 UTC

Services affected: All services

Scope: Global

UKAT SIMs Connectivity 29022022 UKAT Planned Maintenance Notification NEW

Description: Programmed maintenance on UKAT IP infrastructure

Services affected: All services

Scope: Global

Duration: 2022-02-29 T04:00 UTC

Friday 18th February 2022

UKA SIMs Connectivity 25022022 UKA Maintenance Notification NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: All services

Scope: Global

Duration: 2022-02-25 T03:00 UTC

Wednesday 16th February 2022

UKA SIMs Connectivity UKA Network incident

02/16/22 12:02PM - RESOLVED: Unplanned network incident affecting data

Duration: 2022-02-16T09:39Z UTC

Duration: 2022-02-16T09:39Z UTC

Services affected: Data

Scope: Global

Friday 11th February 2022

UKJ SIMs Connectivity UKJ Network incident

02/11/22 04:36PM - RESOLVED: Unplanned network incident affecting data

Duration: 2022-02-11T12:30Z UTC

Duration: 2022-02-11T12:30Z UTC

Services affected: Data

Scope: Global

Thursday 3rd February 2022

UKAT SIMs Connectivity UKAT Provisioning Degradation

Description: Unplanned provisioning degradation for activations.

Services affected: API

Scope: Global

Duration: Feb 2, 2022  22:25 UTC

Wednesday 2nd February 2022

UKA SIMs Connectivity UKA Planned Maintenenace

Description: Planned Maintenance

Services affected: Registration, Data, SMS, Voice

Scope: UKA Global

Duration: Feb 9th, 2022 at 03:00 AM UTC

January 2022

Sunday 30th January 2022

UKJ SIMs Connectivity 30012022 UKJ Performance Issues Notification

01/31/22 12:08AM - RESOLVED: Incident

Duration: January 30th, 2022 at 21:22 PM UTC

Duration: January 30th, 2022 at 21:22 PM UTC

Services affected: SMS and Voice

Scope: UKJ Global

Thursday 27th January 2022

UKJ SIMs Connectivity 27012022 UKJ Incident Notification

Description: Incident

Services affected: Data

Scope: UKJ Global

Duration: Janaury 27th, 2022 at 01:00 AM UTC

Tuesday 25th January 2022

ROTN SIMs Connectivity 25012022 ROTN Incident Notification

01/25/22 03:05PM - RESOLVED: Incident

Duration: January 25th, 2022 at 01:30 UTC

Duration: January 25th, 2022 at 01:30 UTC

Services affected: Data

Scope: ROTN France

Thursday 13th January 2022

ROTN SIMs Connectivity 13012022 ROTN Service Degradation

01/14/22 12:32AM - RESOLVED: Devices may experience issues with new signaling attempts.

Duration: 2022-01-13 T17:00 UTC

Duration: 2022-01-13 T17:00 UTC

Services affected: Data, SMS, Voice

Scope: Global

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Registration, Data, SMS, TLDN

Scope: Global

Duration: 2021-12-03 03:00 UTC

Tuesday 11th January 2022

ROTN SIMs Connectivity 17012022 ROTN Planned Maintenance - NEW

Description: Planned maintenance

Services affected: API

Scope: Global

Duration: January 17th, 2022 at 21:00 GMT

Friday 7th January 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Registration, Data, SMS and TLDN services

Scope: Global

Duration: 2021-01-14 03:00 AM UTC

Thursday 6th January 2022

UKJ SIMs Connectivity 06012022 UKJ Incident Notification

Description: Incident

Services affected: Provisioning

Scope: UKJ Global

Duration: January 06th, 2022 at 15:15 UTC

Tuesday 4th January 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Registration, Data and provisioning

Scope: Global

Duration: 2022-01-05 03:55 PM UTC

Monday 3rd January 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned Maintenance

Services affected: Registration, Data, SMS and TLDN services

Scope: Global

Duration: 2021-01-08 03:00 AM UTC

December 2021

Tuesday 21st December 2021

UKJ SIMs Connectivity 22122021 UKJ Emergency Planned Maintenance NEW

Description: Emergency Planned Maintenance

Services affected: Data, Portal

Scope: UKJ Global

Duration: December 22nd, 2021 at 09:00 AM UTC

ROTN SIMs Connectivity 18012022 ROTN Maintenance Notification NEW

Description: Programmed maintenance to perform infrastructure enhancements

Services affected: Platform,API

Scope: Global

Duration: 2022-01-18 T21:00 UTC

Wednesday 8th December 2021

UKA SIMs Connectivity UKA Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-12-15 T03:00 UTC

Tuesday 7th December 2021

ROTN SIMs Connectivity 16122021 ROTN Planned Maintenance

Description: Data traffic may be briefly impacted during the maintenance window.

Services affected: Data

Scope: Global

Duration: 2021-12-16T17:00 UTC