Incident History

March 2023

Wednesday 29th March 2023

ROTN SIMs Connectivity 12042023 ROTN Planned Maintenance Notification NEW

Description: SMSC SW Upgrade

Services affected: SMSC

Scope: Global

Duration: 2023-04-12 T04:00 PM UTC

ROTN SIMs Connectivity 11042023 ROTN Planned Maintenance Notification NEW

Description: SMSC SW Upgrade

Services affected: SMSC

Scope: Global

Duration: 2023-04-11 T04:00 PM UTC

Tuesday 28th March 2023

UKAT SIMs Connectivity 29032023 UKAT Planned Maintenance Notification NEW

Description: Network maintenance

Services affected: All services

Scope: Global

Duration: 2023-03-29 T04:00 AM  UTC

August 2022

Friday 5th August 2022

UKJ SIMs Connectivity UKJ Provisioning Degradation

08/05/22 06:37PM - RESOLVED: Unplanned provisioning degradation for activations.

Duration: August 05, 2022  13:30 UTC

Duration: August 05, 2022  13:30 UTC

Services affected: API

Scope: Global

July 2022

Friday 29th July 2022

UKJ SIMs Connectivity UKJ Provisioning Degradation

Description: Provisioning degradation

Services affected: API

Scope: Global

Duration: July 29, 2022  19:00 UTC

Thursday 28th July 2022

UKA SIMs Connectivity 28072022 UKA Incident Notification NEW

07/28/22 02:01PM - RESOLVED: Incident

Duration: 2022-07-28 08:30 UTC

Duration: 2022-07-28 08:30 UTC

Services affected: Data

Scope: Global

ROTN SIMs Connectivity 27072022 ROTN Incident Notification Resolved

07/28/22 03:04AM - RESOLVED: Incident

Duration: 2022-07-27 22:30 UTC

Duration: 2022-07-27 22:30 UTC

Services affected: Data

Scope: ROTN Vodafone Germany

Tuesday 26th July 2022

UKA SIMs Connectivity 26072022 UKA Incident Notification -RESOLVED

07/27/22 02:08AM - RESOLVED: Incident

Duration: 2022-07-26 12:44 UTC

Duration: 2022-07-26 12:44 UTC

Services affected: Data (GSM only)

Scope: UK Region

June 2022

Monday 27th June 2022

UKJ SIMs Connectivity 27062022 UKJ Incident Notification - NEW

07/28/22 08:03PM - RESOLVED: Incident Notification

Duration: 2022-06-27 09:00 UTC

Duration: 2022-06-27 09:00 UTC

Services affected: Provisioning

Scope: Global

Friday 17th June 2022

ROTN SIMs Connectivity 28062022 ROTN Planned Maintenance - NEW

Description: Planned Maintenance

Services affected: Data

Scope: Global

Duration: June 28, 2022 at 17:00 GMT

UKA SIMs Connectivity UKA Planned Maintenance

Description: Service Enhancement

Services affected: Provisioning

Scope: Global

Duration: 2022-06-23 02:00 UTC

Wednesday 15th June 2022

UKA SIMs Connectivity 15062022 UKA Incident Notification RESOLVED

06/15/22 05:43PM - RESOLVED: Incident

Duration: 2022-06-15 06:03 UTC

Duration: 2022-06-15 06:03 UTC

Services affected: Data

Scope: Global

Tuesday 14th June 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Infrastructure enhancement

Services affected: Data, SMS, Voice

Scope: Global

Duration: 2022-06-22 02:00 UTC

Wednesday 8th June 2022

NATM SIMs Connectivity NATM Planned Maintenance

Description: NATM Planned Maintenance

Services affected: provisioning

Scope: Global

Duration: Jun 18, 2022  22:00 (Time zone: Pacific Time US & Ca)

Tuesday 7th June 2022

ROTN SIMs Connectivity 07062022 ROTN Incident Notification NEW

06/07/22 01:06PM - RESOLVED: Incident

Duration: 2022-06-07 04:00 UTC

Duration: 2022-06-07 04:00 UTC

Services affected: Data

Scope: ROTN Global

May 2022

Tuesday 31st May 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Retiring the 3G UMTS network of T-Mobile

Services affected: Data, SMS, Voice

Scope: Global

Duration: 2022-07-01 00:00 UTC

Friday 27th May 2022

UKA SIMs Connectivity 10062022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data, SMS and Voice

Scope: Global

Duration: 2022-06-10 02:00am UTC

UKA SIMs Connectivity 07062022 UKA Incident Notification UPDATE

06/07/22 11:39PM - UPDATE: Incident

Description: Programmed maintenance on UKA infrastructure

Duration: 2022-06-07 04:00 UTC

Services affected: Data

Scope: South Africa

UKA SIMs Connectivity 08062022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data, SMS and Voice

Scope: Global

Duration: 2022-06-08 02:00am UTC

Friday 20th May 2022

UKJ SIMs Connectivity UKJ API Degradation

05/21/22 01:25AM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-05-20T16:50 UTC

Duration: 2022-05-20 T16:50Z UTC

Services affected: API

Scope: Global

Monday 16th May 2022

ROTN SIMs Connectivity 16052022 ROTN API Service Disruption - RESOLVED

05/16/22 11:02AM - RESOLVED: ROTN API Service Disruption

Duration: May 16th, 2022 at 04:00  UTC

Duration: May 16th, 2022 at 04:00  UTC

Services affected: API

Scope: Global

Thursday 12th May 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: SMS

Scope: Global

Duration: 2022-05-25 02:00 AM UTC

Wednesday 11th May 2022

UKJ SIMs Connectivity 11052022 UKJ Activation/Suspension Failures

Description: Incident

Services affected: Activation/Suspension

Scope: UKJ Global

Duration: May 11st, 2022 at 04:00 AM UTC

Thursday 5th May 2022

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Data

Scope: Global

Duration: 2022-05-11 09:30 PM UTC

UKA SIMs Connectivity UKA Planned Maintenance

Description: Planned maintenance to deploy service system enhancements on UKA SIMs.

Services affected: Data, Voice, SMS

Scope: Global

Duration: 2022-05-09 09:00 PM UTC

UKAT SIMs Connectivity 05052022 UKAT Planned Maintenance Notification NEW

Description: Programmed maintenance on UKAT IP infrastructure

Services affected: All services

Scope: Global

Duration: 2022-05-05 T07:00 UTC

Monday 2nd May 2022

UKJ SIMs Connectivity 02052022 UKJ API Degradation - RESOLVED

05/03/22 12:07PM - RESOLVED: Unplanned API Degradation

Duration: 2022-05-02 21:00 UTC

Duration: 2022-05-02 21:00 UTC

Services affected: API

Scope: Global

April 2022

Thursday 28th April 2022

UKJ SIMs Connectivity 24052022UKJ  Planned Maintenance - NEW

Description: West HLR resilience check

Services affected: IoT Services

Scope: Global

Duration: 2022-05-24 23:00 UTC

Thursday 21st April 2022

ROTN SIMs Connectivity 21042022 ROTN Incident Notification

04/21/22 10:05PM - RESOLVED: Incident

04/21/22 07:09PM - UPDATE: Incident

Duration: April 21st, 2022 at 14:15 PM UTC

Services affected: Data

Scope: ROTN Global

Tuesday 19th April 2022

UKJ SIMs Connectivity 25042022 UKJ API Degradation - NEW

04/25/22 08:10PM - RESOLVED: Unplanned maintenance

Duration: 2022-04-25 09:00 UTC

Duration: 2022-04-25 12:30 UTC

Services affected: Sims Diagnostic

Scope: Global

Wednesday 13th April 2022

ROTN SIMs Connectivity 13042022 ROTN Incident Notification

04/13/22 05:04PM - RESOLVED: Incident

Duration: April 13th, 2022 at 06:00 UTC

Duration: April 13th, 2022 at 06:00 UTC

Services affected: Data

Scope: ROTN Germany

Monday 11th April 2022

UKTM SIMs Connectivity UKTM API Degradation

Description: Planned migrationg affecting UKTM API services.

Services affected: API

Scope: Global

Duration: 2022-04-11T00:00 UTC

Friday 8th April 2022

UKA SIMs Connectivity 20042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Voice, SMS and Data services for 2G/3G/LTE

Scope: Global

Duration: 2022-04-20 21:00 UTC

UKA SIMs Connectivity 14042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data services for 2G/3G/LTE

Scope: Global

Duration: 2022-04-14 21:30 UTC

UKA SIMs Connectivity 13042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Voice, Data and SMS related services for 2G/3G/LTE

Scope: Global

Duration: 2022-04-13 18:00 UTC

UKA SIMs Connectivity 10042022 UKA Planned Maintenance Notification - NEW

Description: Programmed maintenance on UKA infrastructure

Services affected: Data (2G, 3G, LTE), VPN connectivity

Scope: UK, Europe and Africa

Duration: 2022-04-10 00:00 UTC

Monday 4th April 2022

UKJ SIMs Connectivity UKJ API Degradation

04/05/22 02:10AM - RESOLVED: Unplanned network incident affecting API use.

Duration: 2022-04-04T17:30 UTC

Duration: 2022-04-04 T18:40Z UTC

Services affected: API

Scope: Global