All systems are operational

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Sunday 28th January 2024

No incidents reported

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

NATM SIMs Connectivity 26012024 NATM Incident Notification - RESOLVED

Description: Data connection in Guatamala/Venezuela/Mexico

Services affected: Data/Voice/SMS

Location: Guatamala/Venezuela/Mexico

Start Time: 26 01 2024 15:00hs UTC End Time: 26-01-2024 18:00 UTC

Thursday 25th January 2024

NATM SIMs Connectivity 23012024 NATM Incident Notification - RESOLVED

Description: This is to notify you that this issue we had with NATM connectivity has been resolved. We are working with NATM for a RCA and will share it as soon as it becomes available.

Services affected: Data

Location: Mexico, Venezuela and Guatemala

Start Time: 23-01-2024 18:00 UTC End Time: 25-01-2024 04:00 UTC

NATM SIMs Connectivity 23012024 NATM Incident Notification - UPDATE 3

Description: We continue to work with the NATM team to resolve the previously reported issue. As of now, we don't have an ETA from the Network provider. We have found that SIMs from Canada seem to be impacted as well. If you are still facing data connectivity issues in your NATM SIM, please make sure you have a ticket opened with the support team.

Services affected: Data

Location: Mexico, Guatemala, Venezuela and Canada

Start Time: 23-01-2024 09:00 UTC

Wednesday 24th January 2024

NATM SIMs Connectivity 23012024 NATM Incident Notification - UPDATE 2

Description: We continue working with NATM team in order to resolve the previosuly reported issue. As of now, we don't have an ETA from NATM team. If you are still facing data disconnectivity in your NATM SIM, please make sure you have a ticket opened with the support team.

Services affected: Data

Location: Mexico, Guatemala and Venezuela

Start Time: 23-01-2024 18:00 UTC

NATM SIMs Connectivity 23012024 NATM Incident Notification - UPDATE

Description: We continue working with NATM team in order to resolve the previosuly reported issue. If you are still facing data disconnectivity in your NATM SIM, please make sure you have a ticket opened with the support team.

Services affected: Data

Location: Mexico, Guatemala, Venezuela

Start Time: 23-01-2024 18:00 UTC

Tuesday 23rd January 2024

NATM SIMs Connectivity 23012024 NATM Incident Notification - NEW

Description: We have identified partial outages on the NATM network for Mexico, Venezuela, and Guatemala.

The issue has already been escalated to our network provider and they are working to have it resolved.

We will provide more updates as soon as they become available.

Services affected: Data

Location: Mexico, Venezuela and Guatemala

Start Time: 23-01-2024 18:00 UTC

Monday 22nd January 2024

No incidents reported

Sunday 21st January 2024

No incidents reported

Saturday 20th January 2024

No incidents reported

Friday 19th January 2024

No incidents reported

Thursday 18th January 2024

UKJ SIMs Connectivity 18012024 UKJ API Degradation - RESOLVED

Description: This is to notify you that this issue has been resolved. Our network provider informed us that a backlog in the provisioning flow had resulted in a delay in the orders going through. The provisioning time should now be back to normal.

Services affected: API, Provisioning

Location: Global

Duration: 2024-01-18 17:30 UTC

UKJ SIMs Connectivity 18012024 UKJ API Degradation - NEW

Description: This is to notify you about an API degradation on our UKJ network. You may experience an issue when trying to Activate, Suspend or Purge your UKJ SIMs at the moment. There's a delay on the order processing, so it is taking longer for the actions to be performed. The situation has been escalated to the network engineers, we will share with you further updates as soon as these become available. At the moment, we suggest you to try repeating the same action after 10minutes.

Services affected: API, Provisioning

Location: Global

Start Time: 18-01-2024 14:30 UTC

Wednesday 17th January 2024

No incidents reported

Tuesday 16th January 2024

No incidents reported

Monday 15th January 2024

No incidents reported