All systems are operational

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

UKJ SIMs Connectivity 04092024 UKJ Incident Notification - RESOLVED

Description: We're currently experiencing some performance issues with the UKJ Network services. Order execution is currently slow.

This impacts Activation, Termination, and SendSMS orders.

Connectivity and data transmissions are not impacted for any productive devices.

We will keep you updated on the news.

Services affected: Activation/Termination/SendSMS

Location: Global

Start Time: 04-09-2024 14:00 UTC

UPDATE

Description: Incident has been resolved. Performance has come back to normal. Order processing is stable.

Thank you, Regards.

Tuesday 3rd September 2024

No incidents reported

Monday 2nd September 2024

No incidents reported

Sunday 1st September 2024

No incidents reported

Saturday 31st August 2024

No incidents reported

Friday 30th August 2024

UKJ SIMs Connectivity 30082024 UKJ Emergency Maintenance

Description: Due to the recent Provisioning issues, UKJ vendor will be doing an Emergency Maintenance today at 10:00hs UTC.

No impact is expected, but there will be a reduced capacity in order execution.

Thank you for the understanding.

Services affected: Provisioning

Location: Global

Start Time: 30-08-2024 10:00hs UTC End Time: 30-08-2024 11:00hs UTC

Thursday 29th August 2024

No incidents reported

Wednesday 28th August 2024

UKJ SIMs Connectivity 28082024 UKJ Incident Notification - RESOLVED

Description: We're currently experiencing some performance issues with the UKJ Network services. Order execution is currently very slow.

This impacts Activation, Termination, and SendSMS orders.

Connectivity and data transmissions are not impacted for any productive devices.

We will keep you updated on the news.

Services affected: Activation/Termination/SendSMS

Location: Global

Start Time: 28-08-2024 17:00 UTC

UPDATE

Description: Incident continues, Activations, Terminations and SensSMS orders are still slow, but recovering. The order execution has decreased and the backlog is being processed.

We will keep you updated on the news.

Services affected: Activation/Termination/SendSMS

Location: Global

UPDATE

Description: The issue has been resolved. Order execution is back to normal, and the backlog has been processed.

The root cause of the longer execution time has been extremely high activity at several customers.

Connectivity and data transmissions has not been impacted for any productive devices.

Tuesday 27th August 2024

UKJ SIMs Connectivity 27082024 UKJ Incident Notification

Description: Our NetOps team has found an issue with new data session on UKJ network using APN data641003. The right teams have been involved and are working to solve this ASAP.

Incident has been escalated and its top priority.

We will keep you posted.

Services affected: Data

Location: Global

Update Time: 27-08-2024 11:45 UTC

UPDATE

The Networking engineers keep working torwards a solution alongside the provider to rectify the situation.

Traffic route has been modified and the servers and KPIs look better. Monitoring still in progress.

We will keep you updated on the news.

ROPD SIMs Connectivity 27082024 ROPD Incident Notification

Description: Our NetOps team has found an issue with new data session on ROPD network using APN data641003. The right teams have been involved and are working to solve this ASAP.

Incident has been escalated and its top priority.

We will keep you posted.

Services affected: Data

Location: Global

Update Time: 27-08-2024 11:45 UTC

UPDATE

The Networking engineers keep working torwards a solution alongside the provider to rectify the situation.

Traffic route has been modified and the servers and KPIs look better. Monitoring still in progress.

We will keep you updated on the news.

Thank you, Regards.

UKJ SIMs Connectivity 27082024 UKJ, ROPD, ROTEU, ROPDT Incident Notification - RESOLVED

Description: Dear customer,

This is to inform you that the network performance issues with the UKJ, ROPD, ROTEU, and ROPDT have been resolved. All services are restored.

In case you are still facing network issues, please raise a ticket.

Location: Global

Start Time: 2024-08-27 11:45

ROPD SIMs Connectivity 27082024 UKJ, ROPD, ROTEU, ROPDT Incident Notification - RESOLVED

Description: Dear customer,

This is to inform you that the network performance issues with the UKJ, ROPD, ROTEU, and ROPDT have been resolved. All services are restored.

In case you are still facing network issues, please raise a ticket.

Location: Global

Start Time: 2024-08-27 11:45

Monday 26th August 2024

No incidents reported

Sunday 25th August 2024

No incidents reported

Saturday 24th August 2024

No incidents reported

Friday 23rd August 2024

ROPD SIMs Connectivity 23082024 ROPD Incident Notification

Description: Our network is facing a signalling storm congestion, which we are working to solve. The incoming connections are being throttled to help recovering it.

Customers might see their sessions being denied, because we are authorizing a portion of them at a time.

Vendor has been involved in the troubleshooting process and they are also investigating it with priority.

Services affected: Data

Location: Global

Update Time: 24-08-2024 14:00 UTC

UKJ SIMs Connectivity 23082024 UKJ Incident Notification

Description: Our network is facing a signalling storm congestion, which we are working to solve. The incoming connections are being throttled to help recovering it.

Customers might see their sessions being denied, because we are authorizing a portion of them at a time.

Vendor has been involved in the troubleshooting process and they are also investigating it with priority.

Services affected: Data

Location: Global

Update Time: 24-08-2024 14:00 UTC

ROPD SIMs Connectivity 23082024 ROPD Incident Notification

Description: We're currently experiencing some performance issues on the ROPD, ROTEU and ROPDT data services, for customers using the APN data641003.

We're seeing an increase in failed data sessions but traffic levels are only slightly down from normal.

Investigations are currently ongoing and all relevant teams have been involved.

We will keep you updated on the news.

Services affected: Data

Location: Global

Start Time: 23-08-2024 13:00 UTC

UKJ SIMs Connectivity 23082024 UKJ Incident Notification - RESOLVED

Description: Dear customer,

This is to inform you that the network performance issues with the UKJ, ROPD, ROTEU, and ROPDT have been resolved. All services are restored.

In case you are still facing network issues, please raise a ticket.

Services affected: Data

Location: Global

Start Time: 23-08-2024 19:00 UTC

ROPD SIMs Connectivity 23082024 ROPD Incident Notification - RESOLVED

Description: Dear customer,

This is to inform you that the network performance issues with the UKJ, ROPD, ROTEU, and ROPDT have been resolved. All services are restored.

In case you are still facing network issues, please raise a ticket.

Services affected: Data

Location: Global

Start Time: 23-08-2024 19:00 UTC

ROPDT SIMs Connectivity 23082024 ROPDT Incident Notification - RESOLVED

Description: Dear customer,

This is to inform you that the network performance issues with the UKJ, ROPD, ROTEU, and ROPDT have been resolved. All services are restored.

In case you are still facing network issues, please raise a ticket.

Services affected: Data

Location: Global

Start Time: 23-08-2024 19:00 UTC