Past Incidents

Description: We're currently experiencing provisioning issues with our NAMP network. You may experience an issue when trying to Activate, Suspend or Purge your NAMP SIMs. Connectivity services are not affected.

The situation has been escalated to the network engineers. We will share with you further updates as soon as these become available.

Services affected: Activation/Suspension/Termination/Purge

Location: Global

Start Time: 06-09-2024 17:00 UTC

Description: We're currently experiencing some performance issues with the UKJ Network services. Order execution is currently slow.

This impacts Activation, Termination, and SendSMS orders.

Connectivity and data transmissions are not impacted for any productive devices.

We will keep you updated on the news.

Services affected: Activation/Termination/SendSMS

Location: Global

Start Time: 04-09-2024 14:00 UTC

UPDATE

Description: Incident has been resolved. Performance has come back to normal. Order processing is stable.

Thank you, Regards.

Description: Due to the recent Provisioning issues, UKJ vendor will be doing an Emergency Maintenance today at 10:00hs UTC.

No impact is expected, but there will be a reduced capacity in order execution.

Thank you for the understanding.

Services affected: Provisioning

Location: Global

Start Time: 30-08-2024 10:00hs UTC End Time: 30-08-2024 11:00hs UTC

Description: We're currently experiencing some performance issues with the UKJ Network services. Order execution is currently very slow.

This impacts Activation, Termination, and SendSMS orders.

Connectivity and data transmissions are not impacted for any productive devices.

We will keep you updated on the news.

Services affected: Activation/Termination/SendSMS

Location: Global

Start Time: 28-08-2024 17:00 UTC

UPDATE

Description: Incident continues, Activations, Terminations and SensSMS orders are still slow, but recovering. The order execution has decreased and the backlog is being processed.

We will keep you updated on the news.

Services affected: Activation/Termination/SendSMS

Location: Global

UPDATE

Description: The issue has been resolved. Order execution is back to normal, and the backlog has been processed.

The root cause of the longer execution time has been extremely high activity at several customers.

Connectivity and data transmissions has not been impacted for any productive devices.

Description: Our NetOps team has found an issue with new data session on UKJ network using APN data641003. The right teams have been involved and are working to solve this ASAP.

Incident has been escalated and its top priority.

We will keep you posted.

Services affected: Data

Location: Global

Update Time: 27-08-2024 11:45 UTC

UPDATE

The Networking engineers keep working torwards a solution alongside the provider to rectify the situation.

Traffic route has been modified and the servers and KPIs look better. Monitoring still in progress.

We will keep you updated on the news.