Past Incidents

Description: We wanted to inform you of an ongoing issue with ROPD SIM Diagnostics, which is currently affecting a small percentage of ROPD SIMs.

The issue stems from a large number of orphaned data sessions -sessions that were initiated but not properly ended- which has overwhelmed the system and disrupted the SIM Diagnostics functionality for some SIMs.

Our team is actively working on a permanent solution. In the meantime, they have implemented a workaround that involves manually cleaning up these orphaned sessions. This cleanup is performed once a week for all impacted SIMs, as the workaround cannot be applied during business hours.

We appreciate your patience and understanding as we work to resolve this issue.

If you have any further questions or concerns, please feel free to reach out via a support ticket

Services affected: SIM Diagnostics

Location: Global

Start Time: 15-10-2024 16:00 UTC

Description:

Dear Customer,

This is to inform you that the intermittent access issue some customers with whitelabeled portal were experiencing is finally resolved.

RnD and DevOps have solved the matter and now the front end is working as expected.

Thank you for the patience and understanding.

Services affected: IoT Suite

Location: Global

Start Time: 14/10/2024 12:00hs (UTC)

Description: We would like to inform you that the issue with UKAT SIMs was resolved, and the services were fully recovered at 05:15 UTC. The problem was a congestion in our provider's IP network. They had to move traffic between IP pools to add more capacity. Consequently, customers with firewall rules applied in their servers for receiving traffic from the SIMs must include our new public IP range to their whitelist: 209.104.211.0/24.

Please accept our apologies for the short notice and any inconvenience this might cause.

Services affected: Data

Location: Global

Resolution Time: 02-10-2024 05:15 UTC