Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Wednesday 2nd July 2025

AirOn360 IoT Suite 16072025 IoT Suite Planned Maintenance Notification-airon360 iot suite

Description: Dear Customer,

     	As part of G+D’s continuous improvement, we would like to inform you that we will be executing the change AWSSRE-1729

based on below Maintenance Window details:

MAINTENANCE DETAILS:

Maintenance: CR: AWSSRE-1729 - AWS IoT Suite

Work Status: PLANNED

Affected Environment: AWS IoTSuite

Change window START date: 2025-07-16 09:00:00 CEST

Change window END date: 2025-07-16 14:00:00 CEST

Change Classification: Standard

Fallback Description: Roll back to the previous version.

Service Impact: Application downtimes are to be expected during the activity window

(Validation/System Changes): All applications will be validated by AWS Cloud Team & IoTsuite Team

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: IoT Suite

Location: GLOBAL

Start time: 2025-07-16 09:00:00 UTC+02:00

End time: 2025-07-16 14:00:00 UTC+02:00

Duration: 0d 5h 0m

UKJ SIMs Connectivity 09072025 UKJ Planned Maintenance - NEW

Description: Dear Customer,

We would like to inform you of an upcoming scheduled maintenance on July 9, 2025, from 20:30 UTC to July 10, 2025, 04:00 UTC, during which our network vendor will perform core network software upgrades.

There will be no service interruptions, but a temporary loss of resilience on SS7 signalling services will occur. Specifically, your SS7 signalling through our vendor’s Signal Transfer Point (STP) will continue to operate without backup protection during this time. It may impact SMS and Voice services, while data services will remain unaffected.

Thank you for your understanding. If you have any questions, please contact our support team.

Best regards,

Services Affected: Voice Services,SMS Services

Location: GLOBAL

Start time: 2025-07-09 20:30:00 UTC

End time: 2025-07-10 04:00:00 UTC

Duration: 0d 7h 30m

NATM SIMs Connectivity 02072025 NATM SIM Activation Issues-natm sims connectivity

Description: Our team identified an unexpected technical issue affecting part of the SIM lifecycle process. Unfortunately this affects the reactivation of suspended sims. At this time we are working with T-Mobile on a fix and are told that it requires an update on their end that is expected to be performed at the end of July.

  • Inactive sims can still be activated but will require a new plan to be created and added to your account by your account manager for SIMs to be activated.

We will continue to reach out if there are any additional updates.

We appreciate your patience and understanding during this time. If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Service team.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-06-120 00:00:00 UTC

End time: 2025-07-02 01:00:00 UTC

Tuesday 1st July 2025

NATM SIMs Connectivity 03072025 NATM Planned Maintenance Notification

Description: We would like to inform you about a planned maintenance activity on the NATM network. The maintenance will take place on July 3, 2025, starting at 05:30 UTC, and is expected to last 3h30min.

Provisioning and query APIs will experience downtime during the maintenance window. Please retry any failed transactions after the window is completed.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-07-03 05:30:00 UTC

End time: 2025-07-03 09:00:00 UTC

Duration: 0d 3h 30m

Monday 30th June 2025

UKJ SIMs Connectivity 03072025UKJ Planned Maintenance - NEW

Description: Dear Customer,

We would like to inform you about a planned maintenance activity to deploy our latest software release to the production environment of the UKJ infrastructure. The maintenance will take place on July 3, 2025, starting at 09:00 UTC, and is expected to last 4 hours.

A 30-minute downtime may occur for the Self-Service, API, and Backend during the maintenance window. As a result, users might experience limited access to these services.

Please note that this release has no impact on platform connectivity. After the maintenance window, we advise you to verify your access to the Platform and API, and report any issues to the support team.

Thank you for your understanding.

Best regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-07-03 09:00:00 UTC

End time: 2025-07-03 13:00:00 UTC

Duration: 0d 4h 0m

Sunday 29th June 2025

No incidents reported

Saturday 28th June 2025

No incidents reported

Friday 27th June 2025

No incidents reported

Thursday 26th June 2025

No incidents reported

Wednesday 25th June 2025

No incidents reported

Tuesday 24th June 2025

No incidents reported

Monday 23rd June 2025

No incidents reported

Sunday 22nd June 2025

No incidents reported

Saturday 21st June 2025

No incidents reported

Friday 20th June 2025

ROPDT SIMs Connectivity 26062025 Planned Maintenance Notification - NEW-ropdt sims connectivity

Description: Dear Customer,

      This is to notify you about a planned maintenance on our LD1 Data Centre to introduce additional capacity into our IP network.

During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance.

Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 26/06/2025 23:00:00(UTC)

End Date & Time: 27/06/2025 01:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-26 23:00:00 UTC

End time: 2025-06-27 01:00:00 UTC

Duration: 0d 2h 0m

ROPDB SIMs Connectivity 26062025 Planned Maintenance Notification - NEW-ropdb sims connectivity

Description: Dear Customer,

      This is to notify you about a planned maintenance on our LD1 Data Centre to introduce additional capacity into our IP network.

During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance.

Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 26/06/2025 23:00:00(UTC)

End Date & Time: 27/06/2025 01:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-26 23:00:00 UTC

End time: 2025-06-27 01:00:00 UTC

Duration: 0d 2h 0m

ROTEU SIMs Connectivity 26062025 Planned Maintenance Notification - NEW-roteu sims connectivity

Description: Dear Customer,

      This is to notify you about a planned maintenance on our LD1 Data Centre to introduce additional capacity into our IP network.

During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance.

Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 26/06/2025 23:00:00(UTC)

End Date & Time: 27/06/2025 01:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-26 23:00:00 UTC

End time: 2025-06-27 01:00:00 UTC

Duration: 0d 2h 0m

ROPD SIMs Connectivity 26062025 Planned Maintenance Notification - NEW-ropd sims connectivity

Description: Dear Customer,

      This is to notify you about a planned maintenance on our LD1 Data Centre to introduce additional capacity into our IP network.

During that time, customers with ROPD, ROPDT, ROPDB, ROTEU SIMs using data641003 and globaldata APN might experience brief service interruptions or degraded performance.

Our NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Activity Date:

Maintenance Window:

Start Date & Time: 26/06/2025 23:00:00(UTC)

End Date & Time: 27/06/2025 01:00:00 (UTC)

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-26 23:00:00 UTC

End time: 2025-06-27 01:00:00 UTC

Duration: 0d 2h 0m

AirOn360 IoT Suite 23062025 IoT Suite Planned Maintenance - NEW-airon360 iot suite

Description:

Dear Customer,

     This is to inform you that there is a planned maintenance to our IoT Suite platform on June 23rd at 9 am.

This is to release and deploy some components of the infrastructure.

During the maintenance, OTA-related services, campaign operations, and session usage might be affected.

Affected services may not work properly during that time.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: OTA Services

Location: GLOBAL

Start time: 2025-06-23 09:00:00 UTC-05:00

End time: 2025-06-23 12:00:00 UTC-05:00

Duration: 0d 3h 0m

Thursday 19th June 2025

No incidents reported

Wednesday 18th June 2025

AirOn360 IoT Suite 18062025 IoT Suite Planned Maintenance Notification

Description: We would like to inform you about a planned maintenance on IoT Suite, which will take place on 18/06/2025 from 13h to 15h UTC. Application downtimes are to be expected during the activity window.

Services Affected: IoT Suite

Location: Global

Start time: 2025-06-18 13:00:00 UTC

End time: 2025-06-18 15:00:00 UTC

Duration: 0d 2h 0m