Past Incidents

Description: Dear Customer,

We would like to inform you about a planned maintenance activity scheduled for June 23rd at 08:00 UTC.

Due to recent service degradation experienced with the current DNS service provider, and based on issues reported to G+D by our eSIM service customers, G+D has decided to migrate the DNS service to a different provider to ensure greater service stability.

The DNS service migration is expected to be seamless. However, the propagation of DNS changes can take up to 48 hours globally, due to the nature of DNS cache updates across the query chain. This time-to-live (TTL) value is fixed by global DNS providers and cannot be modified or influenced by G+D.

In the event of any issues, G+D will initiate a rollback. Please note that the rollback process also requires up to 48 hours to fully revert the service to the original DNS provider.

Prior to this change, G+D conducted extensive testing using test domains, and no issues were observed.

Please note: This change will only affect eSIMs (eUICC). No service impact is expected.

While no mandatory actions are required on your end, we recommend conducting additional testing and reporting any unusual behavior you may observe.

Thank you for your continued support.

Best regards.

Services Affected: eUICC

Location: GLOBAL

Start time: 2025-07-23 08:00:00 UTC

End time: 2025-07-23 10:00:00 UTC

Duration: 0d 2h 0m

Description: Dear Valued Customer,

We're writing to inform you about a change regarding the activation of new NATM SIM cards. All new NATM SIM activations must now be done using the "New Plan" products recently added to your account.

These new products replicate your previous configurations but include the updates required by T-Mobile. You can easily identify them by "New Plan" at the end of their product names.

We're aware of the ongoing issues with reactivating suspended SIMs to their original plans. We're collaborating with T-Mobile to resolve this but are told it will require an update on their side.

We'll provide an update as soon as we have more information.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-08 10:00:00 UTC

End time: N/A

Duration: N/A

Description: Dear customer,

This is to inform you that the issue affecting customers under Vodafone Netherlands (VFNL) has been resolved.

Services should now be working as expected.

Our sincerest apologies for any inconvenience this may have caused.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

Services Affected: Data Services

Location: Netherlands

Start time: 2025-07-07 14:20:00 UTC

End time: 2025-07-07 17:20:00 UTC

Duration: 0d 3h 0m

Description: We've been informed by ROTN that Vodafone identified traffic issues on their end on July 3, 2025.

The situation has since improved, and our traffic looks stable, so the incident has been resolved.

Vodafone confirmed they implemented a solution that stabilized their traffic across all networks.

If you have any issues, don't hesitate to contact the Customer Support team.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-03-07 02:30:00 UTC

End time: 2025-03-07 19:00:00 UTC

Description: Dear Customer,

     	As part of G+D’s continuous improvement, we would like to inform you that we will be executing the change AWSSRE-1729

based on below Maintenance Window details:

MAINTENANCE DETAILS:

Maintenance: CR: AWSSRE-1729 - AWS IoT Suite

Work Status: PLANNED

Affected Environment: AWS IoTSuite

Change window START date: 2025-07-16 09:00:00 CEST

Change window END date: 2025-07-16 14:00:00 CEST

Change Classification: Standard

Fallback Description: Roll back to the previous version.

Service Impact: Application downtimes are to be expected during the activity window

(Validation/System Changes): All applications will be validated by AWS Cloud Team & IoTsuite Team

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: IoT Suite

Location: GLOBAL

Start time: 2025-07-16 09:00:00 UTC+02:00

End time: 2025-07-16 14:00:00 UTC+02:00

Duration: 0d 5h 0m

Description: We would like to inform you about a planned maintenance activity on the NATM network. The maintenance will take place on July 3, 2025, starting at 05:30 UTC, and is expected to last 3h30min.

Provisioning and query APIs will experience downtime during the maintenance window. Please retry any failed transactions after the window is completed.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-07-03 05:30:00 UTC

End time: 2025-07-03 09:00:00 UTC

Duration: 0d 3h 30m

Description: Dear Customer,

We would like to inform you about a planned maintenance activity to deploy our latest software release to the production environment of the UKJ infrastructure. The maintenance will take place on July 3, 2025, starting at 09:00 UTC, and is expected to last 4 hours.

A 30-minute downtime may occur for the Self-Service, API, and Backend during the maintenance window. As a result, users might experience limited access to these services.

Please note that this release has no impact on platform connectivity. After the maintenance window, we advise you to verify your access to the Platform and API, and report any issues to the support team.

Thank you for your understanding.

Best regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-07-03 09:00:00 UTC

End time: 2025-07-03 13:00:00 UTC

Duration: 0d 4h 0m