Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Sunday 27th July 2025

No incidents reported

Saturday 26th July 2025

No incidents reported

Friday 25th July 2025

No incidents reported

Thursday 24th July 2025

No incidents reported

Wednesday 23rd July 2025

NATM SIMs Connectivity 28072025 NATM Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance scheduled for July 28th from 03:35 UTC to 12:30 UTC. During this time, our NATM provider will be performing database maintenance.

Please note that during the maintenance window, provisioning and query APIs will be fully unavailable. We recommend retrying any failed transactions after the maintenance has been completed.

Thank you for your understanding.

Best regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-07-28 03:35:00 UTC

End time: 2025-07-28 12:30:00 UTC

Duration: 0d 8h 55m

Status: SCHEDULED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance scheduled for July 28th from 03:35 UTC to 12:30 UTC. During this time, our NATM provider will be performing database maintenance.

    Please note that during the maintenance window, provisioning and query APIs will be fully unavailable. We recommend retrying any failed transactions after the maintenance has been completed.

    Thank you for your understanding.

    Best regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-07-28 03:35:00 UTC

    End time: 2025-07-28 12:30:00 UTC

    Duration: 0d 8h 55m

    Status: RESOLVED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance scheduled for July 28th from 03:35 UTC to 12:30 UTC. During this time, our NATM provider will be performing database maintenance.

    Please note that during the maintenance window, provisioning and query APIs will be fully unavailable. We recommend retrying any failed transactions after the maintenance has been completed.

    Thank you for your understanding.

    Best regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-07-28 03:35:00 UTC

    End time: 2025-07-28 12:30:00 UTC

    Duration: 0d 8h 55m

    Status: NEW

    • Tuesday 22nd July 2025

    NAUS SIMs Connectivity 26082025 Planned Maintenance Notification - NEW-naus sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity. This maintenance will be carried out by a third-party provider from 04:01 on 26th August until 09:00 on 26th August, with a backup date of 2nd September at the same time.

    Diameter service is at risk. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 04:01:00 UTC-00:00

    End time: 2025-08-26 09:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

    NAVZ SIMs Connectivity 26082025 Planned Maintenance Notification - NEW-navz sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity. This maintenance will be carried out by a third-party provider from 04:01 on 26th August until 09:00 on 26th August, with a backup date of 2nd September at the same time.

    Diameter service is at risk. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 04:01:00 UTC-00:00

    End time: 2025-08-26 09:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

    UKAT SIMs Connectivity 26082025 Planned Maintenance Notification - NEW-ukat sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity. This maintenance will be carried out by a third-party provider from 04:01 on 26th August until 09:00 on 26th August, with a backup date of 2nd September at the same time.

    Diameter service is at risk. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 04:01:00 UTC-00:00

    End time: 2025-08-26 09:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

    ROTAM SIMs Connectivity 26082025 Planned Maintenance Notification - NEW-rotam sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity. This maintenance will be carried out by a third-party provider from 04:01 on 26th August until 09:00 on 26th August, with a backup date of 2nd September at the same time.

    Diameter service is at risk. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 04:01:00 UTC-00:00

    End time: 2025-08-26 09:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

    NATM SIMs Connectivity 26082025 Planned Maintenance Notification - NEW-natm sims connectivity

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity. This maintenance will be carried out by a third-party provider from 04:01 on 26th August until 09:00 on 26th August, with a backup date of 2nd September at the same time.

    Diameter service is at risk. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 04:01:00 UTC-00:00

    End time: 2025-08-26 09:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

    Monday 21st July 2025

    NAVZ SIMs Connectivity 30072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: RESOLVED

    • UKAT SIMs Connectivity 30072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: RESOLVED

    • ROTAM SIMs Connectivity 30072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: RESOLVED

    • NAUS SIMs Connectivity 30072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: RESOLVED

    • NATM SIMs Connectivity 30072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 30-Jul-2025 05:01 to 30-Jul-2025 10:00 (UTC).

    Our transport partner will perform a preventative maintenance on a degraded span.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-30 05:01:00 UTC

    End time: 2025-07-30 10:00:00 UTC

    Duration: 0d 4h 59m

    Status: RESOLVED

    • UKAT SIMs Connectivity 27072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: RESOLVED

    • ROTAM SIMs Connectivity 27072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: RESOLVED

    • NAVZ SIMs Connectivity 27072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: RESOLVED

    • NATM SIMs Connectivity 27072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: RESOLVED

    • NAUS SIMs Connectivity 27072025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: NEW

  • Description: Dear Customer,

    This is to inform you about a maintenance window scheduled from 27-Jul-2025 03:01 to 27-Jul-2025 08:00 (UTC).

    Our transport partner will perform emergency maintenance to carry out fault isolation and card replacement.

    The services potentially affected include Diameter for UKAT, NAAT, NATM, NAVZ, NAUS, and ROTAM. However, we do not anticipate any service disruption during this period.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 03:01:00 UTC-00:00

    End time: 2025-07-27 08:00:00 UTC-00:00

    Duration: 0d 4h 59m

    Status: RESOLVED

    • Sunday 20th July 2025

    No incidents reported

    Saturday 19th July 2025

    No incidents reported

    Friday 18th July 2025

    No incidents reported

    Thursday 17th July 2025

    AirOn360 IoT Suite ePortal - User Expiry Policy-airon360 iot suite

    Description: Dear Customer,

    We want to remind you about our user expiration policy for our ePortal ticketing system.

    Your ePortal user account will expire after six months of inactivity (not logging into the platform). This policy is based on the security principle of least privilege.

    You'll receive email reminders to log in one month, one week, and one day before your account expires.

    Please ensure you maintain your user account to retain the ability to open support tickets with us.

    If your account has already expired, please contact sm.noc.iot.l1@gi-de.com.

    Thank you,

    Regards.

    Services Affected: ePortal

    Location: GLOBAL

    Start time: 2025-07-17 09:00:00 UTC

    End time: 2025-07-17 09:00:00 UTC

    Duration: 0d 0h 0m

  • Description: Dear Customer,

    We want to remind you about our user expiration policy for our ePortal ticketing system.

    Your ePortal user account will expire after six months of inactivity (not logging into the platform). This policy is based on the security principle of least privilege.

    You'll receive email reminders to log in one month, one week, and one day before your account expires.

    Please ensure you maintain your user account to retain the ability to open support tickets with us.

    If your account has already expired, please contact sm.noc.iot.l1@gi-de.com.

    Thank you,

    Regards.

    Services Affected: ePortal

    Location: GLOBAL

    Start time: 2025-07-17 09:00:00 UTC

    End time: 2025-07-17 09:00:00 UTC

    Duration: 0d 0h 0m

    Status: RESOLVED

    • Wednesday 16th July 2025

    NATM SIMs Connectivity 21072025 NATM New Activations Plans – UPDATE

    Description: Dear customer,

    This is just a reminder about the migration scheduled from July 21st to August 1st.

    If you have any questions, please do not hesitate to reach out.

    Thank you!

    Regards.

    Original message:

    Dear customer,

    We’re following up regarding the suspended NATM SIMs that are currently blocked on their current status.

    We’ve successfully coordinated a maintenance window with NATM to implement a permanent fix.

    As part of this process, all affected SIMs will be migrated to new NATM products. The Level 2 NOC team will manage this transition.

    Migration Schedule:

    From July 21st to August 1st, we will be migrating your suspended SIMs from their old products to the new products. Since these SIMs are already suspended, no service impact is expected.

    We will keep you informed of any further updates as needed. If you have any questions, feel free to reach out.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-21 00:00:00 UTC

    End time: 2025-08-02 00:00:00 UTC

    Duration: 12d 0h 0m

  • Description: Dear customer,

    We're following up regarding the suspended NATM SIMs that are currently blocked.

    As we previously informed you, we had coordinated a maintenance window with NATM to implement a permanent fix.

    However, we encountered some unforeseen errors and had to postpone it. The G+D and NATM teams are now working together to ensure a smooth migration.

    We will inform you of the new planned date as soon as we have it.

    Should you have any questions, please feel free to reach out.

    Thank you,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-21 00:00:00 UTC

    End time: 2025-08-02 02:00:00 UTC

    Duration: 12d 2h 0m

    Status: RESOLVED

  • Description: Dear customer,

    We're following up regarding the suspended NATM SIMs that are currently blocked.

    As we previously informed you, we had coordinated a maintenance window with NATM to implement a permanent fix.

    However, we encountered some unforeseen errors and had to postpone it. The G+D and NATM teams are now working together to ensure a smooth migration.

    We will inform you of the new planned date as soon as we have it.

    Should you have any questions, please feel free to reach out.

    Thank you,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-21 00:00:00 UTC

    End time: 2025-08-02 02:00:00 UTC

    Duration: 12d 2h 0m

    Status: UPDATE

    • Tuesday 15th July 2025

    No incidents reported

    Monday 14th July 2025

    UKJ SIMs Connectivity 27072025 Planned Maintenance - NEW

    Description: Dear Customer,

    We would like to inform you of a scheduled planned maintenance activity. This maintenance will be carried out by a third-party provider from 23:00 on 27th July until 03:00 on 28th July.

    The services at risk are Diameter and RADIUS for UKJ, and RADIUS only for ROTN. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 23:00:00 UTC

    End time: 2025-07-28 03:00:00 UTC

    Duration: 0d 4h 0m

  • Description: Dear Customer,

    We would like to inform you of a scheduled planned maintenance activity. This maintenance will be carried out by a third-party provider from 23:00 on 27th July until 03:00 on 28th July.

    The services at risk are Diameter and RADIUS for UKJ, and RADIUS only for ROTN. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 23:00:00 UTC

    End time: 2025-07-28 03:00:00 UTC

    Duration: 0d 4h 0m

    Status: RESOLVED

    • ROTN SIMs Connectivity 27072025 Planned Maintenance - NEW

    Description: Dear Customer,

    We would like to inform you of a scheduled planned maintenance activity. This maintenance will be carried out by a third-party provider from 23:00 on 27th July until 03:00 on 28th July.

    The services at risk are Diameter and RADIUS for UKJ, and RADIUS only for ROTN. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 23:00:00 UTC

    End time: 2025-07-28 03:00:00 UTC

    Duration: 0d 4h 0m

  • Description: Dear Customer,

    We would like to inform you of a scheduled planned maintenance activity. This maintenance will be carried out by a third-party provider from 23:00 on 27th July until 03:00 on 28th July.

    The services at risk are Diameter and RADIUS for UKJ, and RADIUS only for ROTN. However, we do not anticipate any service disruption during this window.

    If you experience any issues, please do not hesitate to reach out to us.

    Thank you!

    Best regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-07-27 23:00:00 UTC

    End time: 2025-07-28 03:00:00 UTC

    Duration: 0d 4h 0m

    Status: RESOLVED