Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Sunday 14th September 2025

No incidents reported

Saturday 13th September 2025

No incidents reported

Friday 12th September 2025

No incidents reported

Thursday 11th September 2025

No incidents reported

Wednesday 10th September 2025

No incidents reported

Tuesday 9th September 2025

No incidents reported

Monday 8th September 2025

No incidents reported

Sunday 7th September 2025

No incidents reported

Saturday 6th September 2025

No incidents reported

Friday 5th September 2025

ROPD SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: NEW

    • ROPDT SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: SCHEDULED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: NEW

    • ROTEU SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: SCHEDULED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: NEW

    • ROPDB SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: SCHEDULED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

    Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you for your understanding.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-11 23:00:00 UTC

    End time: 2025-09-12 01:00:00 UTC

    Duration: 0d 2h 0m

    Status: NEW

    • Thursday 4th September 2025

    UKAT SIMs Connectivity 04092025 UKAT & ROCT Incident Notification - NEW

    Description: Dear customer,

        This is to inform you that we are experiencing issues with one of our SMS-C. This might impact SMS traffic on UKAT and ROCT networks.

    All the relevant teams have been engaged and are actively working on resolving this issue as soon as possible.

    We will share more updates as they become available.

    Apologies for the inconvenience this may cause.

    Services Affected: SMS Services

    Location: GLOBAL

    Start time: 2025-09-04 22:00:00 UTC

    End time: 2025-09-05 14:45:00 UTC

    Duration: 0d 16h 45m

    Status: NEW

  • Description: Dear Customer,

    We would like to inform you that the issue affecting one of our SMS-Cs, impacted SMS traffic on the UKAT and ROCT networks, has now been successfully resolved.

    SMS traffic is now operating normally, and we will continue to monitor the systems closely to ensure continued stability.

    We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve the issue.

    If you have any questions or need further assistance, please don’t hesitate to contact our support team.

    Thank you,

    Regards.

    Services Affected: SMS Services

    Location: GLOBAL

    Start time: 2025-09-04 22:00:00 UTC

    End time: 2025-09-05 14:45:00 UTC

    Duration: 0d 16h 45m

    Status: RESOLVED

    • ROCT SIMs Connectivity 04092025 UKAT & ROCT Incident Notification - NEW

    Description: Dear customer,

        This is to inform you that we are experiencing issues with one of our SMS-C. This might impact SMS traffic on UKAT and ROCT networks.

    All the relevant teams have been engaged and are actively working on resolving this issue as soon as possible.

    We will share more updates as they become available.

    Apologies for the inconvenience this may cause.

    Services Affected: SMS Services

    Location: GLOBAL

    Start time: 2025-09-04 22:00:00 UTC

    End time: 2025-09-05 14:45:00 UTC

    Duration: 0d 16h 45m

    Status: NEW

  • Description: Dear Customer,

    We would like to inform you that the issue affecting one of our SMS-Cs, impacted SMS traffic on the UKAT and ROCT networks, has now been successfully resolved.

    SMS traffic is now operating normally, and we will continue to monitor the systems closely to ensure continued stability.

    We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve the issue.

    If you have any questions or need further assistance, please don’t hesitate to contact our support team.

    Thank you,

    Regards.

    Services Affected: SMS Services

    Location: GLOBAL

    Start time: 2025-09-04 22:00:00 UTC

    End time: 2025-09-05 14:45:00 UTC

    Duration: 0d 16h 45m

    Status: RESOLVED

    • Wednesday 3rd September 2025

    UKJ SIMs Connectivity 03092025 UKJ Incident Notification-ukj sims connectivity

    Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: SCHEDULED

  • Description: Dear customer,

    UKJ has confirmed that this issue is now resolved.

    SIM provisioning has returned to normal performance, the backlog of requests has cleared, and processing times are consistently within expected levels.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: 2025-09-03 20:30:00 UTC-00:00

    Duration: 0d 13h 4m

    Status: RESOLVED

  • Description: Dear customer,

    UKJ has informed us that the backlog of provisioning requests has reached stable levels.

    Order processing times are now back to expected performance, with no significant delays.

    They will continue to monitor both the backlog and processing times to confirm full resolution.

    Connectivity and data services remain unimpacted.

    If you have any issues, please open a ticket in the ePortal.

    Apologies for the inconvenience this may have caused.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: MONITORING

  • Description: Dear customer,

    UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal.

    Connectivity and data services remain unimpacted.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: UPDATE

  • Description: UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal. Connectivity and data services remain unimpacted.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: NEW

    • Tuesday 2nd September 2025

    No incidents reported

    Monday 1st September 2025

    No incidents reported