Past Incidents

Description: The IoT Service Support Team has identified through the monitoring tools a degradation in data services that might impact customers in Central America and Canada. Our partner is checking with all roaming agreements to identify which networks are affected. Investigations are currently ongoing and all relevant teams have been involved.

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: This is the last update from the vendor: "Currently there is an issue with connectivity and data transmissions in the areas of South and North America. The issue is with one of our SCCP Carrier and the SCCP link to their onward carrier.

The onward Carrier is currently investigating one network issue resulting in LU failures for some IMSI and also investigating a secondary network issue after applying a change to the SCCP relay.

Unfortunately we do not have an ETA for a resolution"

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: This is the last update from the vendor: "Currently there is an issue with connectivity and data transmissions in the areas of South and North America. The issue is with one of our SCCP Carrier and the SCCP link to their onward carrier.

The onward Carrier is currently investigating one network issue resulting in LU failures for some IMSI and also investigating a secondary network issue after applying a change to the SCCP relay.

Unfortunately we do not have an ETA for a resolution"

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: For the past few hours we have been investigating some network performance issues affecting our IP network in Los Angeles. This has primarily been affecting our USA service . We have recently introduced additional network capacity to this network, which has resolved many of these issues.

To clear the remaining problems, we have undertaken an Emergency restart of the affected Router.

If you have not done so already, please white-list the following IP range in addition to existing IP addresses you already authorize: 38.142.33.51 38.142.33.52

Services affected: Data

Location: US

Start Time: 21-06-2024 21:30 UTC

Description: We wanted to inform you that the IoT Service Team has identified some performance issues with the UKAT data connectivity service. Customers across the USA, Mexico, and Canada are currently experiencing intermittent data connectivity.

Please be assured that we have escalated this issue to our vendor. Preliminary findings indicate that only one IP subnet is affected. We are actively investigating and implementing recovery measures, and this incident has been prioritized by both our team and our vendor.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue as quickly as possible.

Services affected: Data

Location: North America

Start Time: 18-06-2024 23:00 UTC