Description: Dear Customer,
This is to inform you that we are experiencing issues with data connectivity on ROPDT SIMs. All the relevant teams have been engaged and are actively working on resolving it as soon as possible.
Start Date/Time: September 16th, 21:00 UTC.
End Date/Time: TBD
Our sincerest apologies for any inconvenience this may cause.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
I would like to formerly apologize to you regarding the ongoing disruption to the ROPDT mobile connectivity service we provide to you. Unfortunately the service is currently suspended due to contractual issues beyond our control. This service is provided to you from our mobile core infrastructure from one of our longstanding wholesale network providers. They have a contractual issue with Telecom Italia (TIM) that provides the underlying connectivity service and roaming with public mobile network operators.
There was no prior warning or notification that this disruption to services would happen, and without such notice, we have been unable to take action to migrate services to one of our alternative network providers. In this situation, unless the SIMs are able to be registered to a mobile network, we are unable to perform an Over-The-Air (OTA) update to change the SIM identity to an alternative solution.
Although the service is currently suspended for an indefinite period, we have completed initial discussions with TIM to restore our existing services (and therefore currently installed SIM cards) to a new direct connectivity agreement with G+D. TIM fully understands the severity and urgency of this situation for impact to ours and our customer’s operations. We are currently awaiting TIM’s internal approval to proceed and we expect a decision and updated plan of action by COP Monday 22nd September 2025.
Yours sincerely,
For and on behalf of Giesecke + Devrient MS TCD UK ltd
Alistair Elliott
Head of Connectivity Portfolio
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We continue to work with our upstream network providers to address the disruption to our service. We apologise for this situation, and unfortunately it has been beyond our direct control.
Given the length of time of disruption, and the fact we have no current ETA for resolution, we would strongly advise if you have the option to migrate your service to another of our connectivity services, to please do so. We will provide a further update as soon as we have additional information.
Thank you for your understanding.
Regards.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: DESCRIPTION
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers.
All relevant teams engaged are continuously working to find a solution.
Our Network Provider has identified the root cause of the issue and is continuously working on resolving it as soon as possible.
We still do not have an ETA for a resolution, but we will share it as soon as we get it.
We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.
We will provide regular updates as soon as more information becomes available.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We continue to experience a disruption in data services for ROPI due to an issue with one of our upstream providers.
All relevant teams engaged are continuously working to find a solution.
At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.
We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.
We will provide regular updates as soon as more information becomes available.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers.
All relevant teams engaged are continuously working to find a solution.
At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.
We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.
We will provide regular updates as soon as more information becomes available.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We are currently experiencing a disruption in data services for ROPDT due to an issue with one of our upstream providers.
Our Wholesale team is actively engaged and working closely with them to escalate the matter and identify a resolution. At this time, we do not have a confirmed timeline for service restoration, but we are exploring alternative solutions to restore connectivity as quickly as possible.
We understand how critical these services are to your operations and sincerely apologize for the inconvenience.
We will provide regular updates as soon as more information becomes available.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-16 21:00:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
