Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

ROTAM SIMs Connectivity 12112025 Planned Maintenance - UPDATE-rotam sims connectivity

Description: Dear customer,

This is to inform you that the planned maintenance activity being carried out by our network provider scheduled for October 31st has been rescheduled:

NEW Activity Date

12-Nov-2025 00:01 to 12-Nov-2025 05:00 ( Central )

12-Nov-2025 06:01 to 12-Nov-2025 11:00 ( GMT )

Description:

Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

Impact:

No service impact is expected during this maintenance window.

We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

We sincerely apologize for the inconvenience caused.

Thank you for the understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-12 00:01:00 UTC-06:00

End time: 2025-11-12 05:00:00 UTC-06:00

Duration: 0d 4h 59m

Status: SCHEDULED

UKAT SIMs Connectivity 12112025 Planned Maintenance - UPDATE-ukat sims connectivity

Description: Dear customer,

This is to inform you that the planned maintenance activity being carried out by our network provider scheduled for October 31st has been rescheduled:

NEW Activity Date

12-Nov-2025 00:01 to 12-Nov-2025 05:00 ( Central )

12-Nov-2025 06:01 to 12-Nov-2025 11:00 ( GMT )

Description:

Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

Impact:

No service impact is expected during this maintenance window.

We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

We sincerely apologize for the inconvenience caused.

Thank you for the understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-12 00:01:00 UTC-06:00

End time: 2025-11-12 05:00:00 UTC-06:00

Duration: 0d 4h 59m

Status: SCHEDULED

NAUS SIMs Connectivity 12112025 Planned Maintenance - UPDATE-naus sims connectivity

Description: Dear customer,

This is to inform you that the planned maintenance activity being carried out by our network provider scheduled for October 31st has been rescheduled:

NEW Activity Date

12-Nov-2025 00:01 to 12-Nov-2025 05:00 ( Central )

12-Nov-2025 06:01 to 12-Nov-2025 11:00 ( GMT )

Description:

Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

Impact:

No service impact is expected during this maintenance window.

We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

We sincerely apologize for the inconvenience caused.

Thank you for the understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-12 00:01:00 UTC-06:00

End time: 2025-11-12 05:00:00 UTC-06:00

Duration: 0d 4h 59m

Status: SCHEDULED

NAVZ SIMs Connectivity 12112025 Planned Maintenance - UPDATE-navz sims connectivity

Description: Dear customer,

This is to inform you that the planned maintenance activity being carried out by our network provider scheduled for October 31st has been rescheduled:

NEW Activity Date

12-Nov-2025 00:01 to 12-Nov-2025 05:00 ( Central )

12-Nov-2025 06:01 to 12-Nov-2025 11:00 ( GMT )

Description:

Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

Impact:

No service impact is expected during this maintenance window.

We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

We sincerely apologize for the inconvenience caused.

Thank you for the understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-12 00:01:00 UTC-06:00

End time: 2025-11-12 05:00:00 UTC-06:00

Duration: 0d 4h 59m

Status: SCHEDULED

NATM SIMs Connectivity 12112025 Planned Maintenance - UPDATE-natm sims connectivity

Description: Dear customer,

This is to inform you that the planned maintenance activity being carried out by our network provider scheduled for October 31st has been rescheduled:

NEW Activity Date

12-Nov-2025 00:01 to 12-Nov-2025 05:00 ( Central )

12-Nov-2025 06:01 to 12-Nov-2025 11:00 ( GMT )

Description:

Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

Impact:

No service impact is expected during this maintenance window.

We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

We sincerely apologize for the inconvenience caused.

Thank you for the understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-12 00:01:00 UTC-06:00

End time: 2025-11-12 05:00:00 UTC-06:00

Duration: 0d 4h 59m

Status: SCHEDULED

UKJ SIMs Connectivity 24102025 UKJ Incident Notification - NEW-ukj sims connectivity

Description: Dear Customer,

We would like to inform you of an ongoing incident affecting the UKJ API. The service is currently experiencing a high volume of requests, resulting in delays in SIM provisioning.

All provisioning requests submitted via the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are handled in the order they are received, and this sequence cannot be altered.

Please note that activation, termination, SMS sending, and other SIM management functions may also experience delays.

Connectivity and data transmissions for devices remain unaffected.

Our team is closely monitoring the situation and working with UKJ to ensure normal service is restored as soon as possible. We will continue to provide updates as more information becomes available.

Thank you for your understanding and patience.

Kind regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-24 07:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

  • Description: Dear Customer,

    UKJ continues to experience a high volume of requests, resulting in delays in SIM provisioning.

    Performance of the provisioning flow has improved, but the backlog remains and is still being processed. We do not yet have an ETA for full resolution.

    All provisioning requests submitted to UKJ will be completed, but processing times remain longer than usual.

    Activation, termination, sending SMS, and other SIM management functions may experience delays in completing.

    Connectivity and data transmission for devices remain unaffected.

    We will share more updates as they become available.

    Once again, we apologize for the inconvenience this is causing.

    Best regards,

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-24 07:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: UPDATE

  • Description: Dear Customer,

    UKJ is still experiencing a high volume of requests, which is causing delays in SIM provisioning.

    We are seeing some improvements in provisioning flow performance, but the backlog is still being processed and currently we not have an ETA for completion.

    All provisioning requests submitted through the API or IoT Suite will be completed, but may take longer than usual. Requests are processed in a sequence based on submission time, and the sequence cannot be adjusted.

    Please note that activation, termination, SMS sending, and other SIM management functions may also experience delays.

    Connectivity and data transmissions for devices remain unaffected.

    Our team continues to actively monitor the situation and is collaborating with UKJ to expedite the restoration of normal service. We will share further updates as soon as new information is available.

    Thank you,

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-24 07:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

    • Thursday 23rd October 2025

    AirOn360 IoT Suite 2G Sunset in United Kingdom-airon360 iot suite

    Description: Dear Customer,

    As previously communicated, since 1st October 2025, O2 has withdrawn inbound roaming services on their 2G and 3G networks.

    3G roaming will no longer be available anywhere in the UK – O2 is the last UK operator to support it.

    2G roaming in the UK will remain possible only on Vodafone and EE, depending on your SIM roaming profile.

    This change is part of O2’s broader efforts to focus on more efficient 4G, 5G, and LPWAN technologies.

    In addition the following networks will withdraw 2G inbound roaming by 31st December 2025:

    Albania – Vodafone

    Bangladesh – GrameenPhone

    Czech Republic – Vodafone

    Hungary – Vodafone

    Iceland – Siminn

    Israel – Pelephone

    Israel – Orange

    Nigeria – MTN

    Pakistan – Telenor

    Romania – Vodafone

    Sweden – Tele2 AB

    Services Affected: 2G Services in United Kingdom

    Location: United Kingdom

    Start time: 2025-10-23 11:00:00 UTC

    End time: 2025-10-23 11:01:00 UTC

    Duration: 0d 0h 1m

    Status: RESOLVED

    Wednesday 22nd October 2025

    ROTAM SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-rotam sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • NAUS SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-naus sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • NATM SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-natm sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • UKAT SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-ukat sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • NAVZ SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-navz sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • Tuesday 21st October 2025

    No incidents reported

    Monday 20th October 2025

    No incidents reported

    Sunday 19th October 2025

    No incidents reported

    Saturday 18th October 2025

    No incidents reported

    Friday 17th October 2025

    No incidents reported

    Thursday 16th October 2025

    No incidents reported

    Wednesday 15th October 2025

    UKJ SIMs Connectivity UKJ Incident Notification - NEW-ukj sims connectivity

    Description: Dear customer,

    UKJ has informed us that they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning. Please note that all provisioning requests submitted through the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are processed in sequence based on submission time, and the sequence cannot be adjusted.

    Activation, termination, sendSMS, and other SIM management functions may experience delays in completing.

    Connectivity and data transmissions for devices are not impacted.

    We apologize for the inconvenience this is causing.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear Customer,

    This is to inform you that the UKJ incident affecting API provisioning has been resolved. The backlog of provisioning requests has now returned to stable levels. Order processing times have returned to expected performance.

    Throughout this period, connectivity and data services remained unaffected.

    Thank you for your patience.

    Regards,

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: 2025-10-16 12:00:00 UTC

    Duration: 0d 15h 30m

    Status: RESOLVED

  • Description: Dear Customer,

    UKJ informed that they are seeing a steady decrease in the backlog of provisioning requests, however, delays remain. Orders are still processing successfully, though completion times remain longer than normal.

    Connectivity and data services remain unimpacted.

    We'll provide further updates as soon as they become available.

    Thank you,

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: UPDATE

    • Tuesday 14th October 2025

    No incidents reported

    Monday 13th October 2025

    No incidents reported

    Sunday 12th October 2025

    No incidents reported