This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.
No incidents reported
Description: Dear Customer,
We have detected issues impacting some Network provisioning services in Mexico.
We are currently investigating with our Network Operations team and our Network Providers.
We will share more updates as they become available.
Apologies for the inconvenience.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Issue has been resolved
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: 2025-10-11 03:00:00 UTC
Duration: 0d 10h 0m
Status: RESOLVED
Description: Dear Customer,
We observe improvements in the Provisioning Services in Mexico.
The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.
Apologies for any inconvenience this may have caused.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We have detected issues impacting some Network provisioning services in Mexico.
We are currently investigating with our Network Operations team and our Network Providers.
We will share more updates as they become available.
Apologies for the inconvenience.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Issue has been resolved
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: 2025-10-11 03:00:00 UTC
Duration: 0d 10h 0m
Status: RESOLVED
Description: Dear Customer,
We observe improvements in the Provisioning Services in Mexico.
The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.
Apologies for any inconvenience this may have caused.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We have detected issues impacting some Network provisioning services in Mexico.
We are currently investigating with our Network Operations team and our Network Providers.
We will share more updates as they become available.
Apologies for the inconvenience.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Issue has been resolved
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: 2025-10-11 03:00:00 UTC
Duration: 0d 10h 0m
Status: RESOLVED
Description: Dear Customer,
We observe improvements in the Provisioning Services in Mexico.
The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.
Apologies for any inconvenience this may have caused.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We have detected issues impacting some Network provisioning services in Mexico.
We are currently investigating with our Network Operations team and our Network Providers.
We will share more updates as they become available.
Apologies for the inconvenience.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Issue has been resolved
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: 2025-10-11 03:00:00 UTC
Duration: 0d 10h 0m
Status: RESOLVED
Description: Dear Customer,
We observe improvements in the Provisioning Services in Mexico.
The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.
Apologies for any inconvenience this may have caused.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 17:00:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We have detected issues impacting some Network provisioning services in Mexico.
We are currently investigating with our Network Operations team and our Network Providers.
We will share more updates as they become available.
Apologies for the inconvenience.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 18:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Issue has been resolved.
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 18:00:00 UTC
End time: 2025-10-11 03:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description:
Dear Customer,
We observe improvements in the Provisioning Services in Mexico.
The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.
Apologies for any inconvenience this may have caused.
Best regards,
Services Affected: Provisioning Services
Location: Mexico
Start time: 2025-10-10 18:00:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear customer,
This is to inform you that we are experiencing issues with data connectivity on UKJ SIMs. Due to congestion on the carrier’s core network, some devices may experience delays or failures when attempting to attach to LTE networks. Subscribers already attached should remain unaffected. Where available, devices may fall back to 2G/3G service, which continues to operate normally. SMS and data services over 2G/3G are not impacted. SMS over LTE may experience delays.
The cause has been identified, and steps have been taken to ease congestion.We are working closely with our carrier partner to resolve this as soon as possibe.
Our sincerest apologies for any inconvenience this may cause.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-09 19:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer, This incindent has been resolved.
Thank you,
Regards.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-09 19:00:00 UTC
End time: 2025-10-10 02:30:00 UTC
Duration: 0d 7h 30m
Status: RESOLVED
Description: DESCRIPTION
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-10 01:00:00 UTC
End time: 2025-10-10 08:30:00 UTC
Duration: 0d 7h 30m
Status: RESOLVED
Description: DESCRIPTION
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-10 01:00:00 UTC
End time: N/A
Duration: N/A
Status: RESOLVED
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Description:
Dear customer,
We observe issues with Voice Services on the UKJ Network.
All relevant teams, as well as the Network provider, have been engaged and are currently investigating this matter.
We will provide updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: Voice Services
Location: GLOBAL
Start time: 2025-10-02 15:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
The issues with Voice in UKJ have been resolved. Services should work as expected.
Apologies for any inconvenience this may have caused.
Best regards,
Services Affected: Voice Services
Location: GLOBAL
Start time: 2025-10-02 15:00:00 UTC
End time: N/A
Duration: N/A
Status: RESOLVED
Description: Dear customer,
We are experiencing critical issues affecting the creation of new data sessions from our roaming SIMs.
Investigation is ongoing with all relevant parties, and we will send an update as soon as we have more information to share.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-02 10:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
We would like to inform you that the connectivity issue affecting ROTN SIMs has been successfully resolved, and all traffic has been fully restored. Our team continues to closely monitor the services while the provider investigates the root cause.
We sincerely apologize for any inconvenience this incident may have caused
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-02 10:00:00 UTC
End time: 2025-10-02 16:10:00 UTC
Duration: 0d 6h 10m
Status: RESOLVED
Description: Dear customer,
We would like to inform you that the connectivity issue affecting ROTN SIMs has been successfully resolved, and all traffic has been fully restored. Our team continues to closely monitor the services while the provider investigates the root cause.
We sincerely apologize for any inconvenience this incident may have caused
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-02 10:00:00 UTC
End time: 2025-10-02 16:10:00 UTC
Duration: 0d 6h 10m
Status: RESOLVED
Description: Dear customer,
ROTN has informed us that after rerouting traffic from one core node to another, they are seeing major improvements. The investigation is still ongoing with all relevant parties, and we will keep you updated continuously.
We apologize for the inconveniences caused.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-02 10:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis. Once again, we apologize for any inconvenience this may have caused.
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: 2025-10-02 10:30:00 UTC
Duration: 0d 2h 0m
Status: RESOLVED
Description: Dear customer,
We are currently experiencing issues with our SMS services.
All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.
Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL
We will share more updates as they become available.
Apologies for any inconvenience this may cause.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-02 08:30:00 UTC
End time: TBD
Duration:
Status: NEW
Description: Dear customer,
This is to inform you that the issues with the SMS Service are now resolved.
We continue to monitor the status of the services, and our team is investigating the root cause analysis.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
Services Affected: SMS Services
Location: GLOBAL
Start time: 2025-10-01 11:00:00 UTC
End time: 2025-10-01 20:00:00 UTC
Duration: 0d 9h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: SCHEDULED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: NEW
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: SCHEDULED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: NEW
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: SCHEDULED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: NEW
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: SCHEDULED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: NEW
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: SCHEDULED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to perform a Backbone migration (UK Nodes) to ensure network stability and connectivity. It will take place on October 13, from 09:00 to 17:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-13 09:00 UTC
End: 2025-10-13 17:00 UTC
Backup Maintenance Window:
Start: 2025-10-14 09:00 UTC
End: 2025-10-14 17:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-13 09:00:00 UTC
End time: 2025-10-13 17:00:00 UTC
Duration: 0d 8h 0m
Status: NEW
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to address an issue on a network device and will take place on October 14, from 04:00 to 10:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-14 04:00 UTC
End: 2025-10-14 10:00 UTC
Backup Maintenance Window:
Start: 2025-10-15 04:00 UTC
End: 2025-10-15 10:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-14 04:00:00 UTC
End time: 2025-10-14 10:00:00 UTC
Duration: 0d 6h 0m
Status: SCHEDULED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to address an issue on a network device and will take place on October 14, from 04:00 to 10:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-14 04:00 UTC
End: 2025-10-14 10:00 UTC
Backup Maintenance Window:
Start: 2025-10-15 04:00 UTC
End: 2025-10-15 10:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-14 04:00:00 UTC
End time: 2025-10-14 10:00:00 UTC
Duration: 0d 6h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you about a planned maintenance activity being carried out by one of our partners. The maintenance is scheduled to address an issue on a network device and will take place on October 14, from 04:00 to 10:00 UTC.
Although no impact is expected, please note that we will be at risk during the maintenance window.
Primary Maintenance Window:
Start: 2025-10-14 04:00 UTC
End: 2025-10-14 10:00 UTC
Backup Maintenance Window:
Start: 2025-10-15 04:00 UTC
End: 2025-10-15 10:00 UTC
Thank you for your understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-14 04:00:00 UTC
End time: 2025-10-14 10:00:00 UTC
Duration: 0d 6h 0m
Status: NEW
Description: Dear Customer,
We would like to inform you that the previously scheduled maintenance window for the migration of your NATM SIMs has been postponed.
This migration is necessary due to changes in NATM’s API implementation, which require the recreation of all existing NATM products. As a result, the current configuration of your NATM SIMs will no longer be supported and must be migrated to the new products.
The migration involves resubscribing your active SIMs to the new plans. If a SIM is in an active data session during the migration, the session may briefly drop as it reconnects to the new plan. In our internal testing, SIMs reconnected automatically without requiring manual intervention. However, some devices may require a reboot.
New Migration Date:
Start Date/Time: October 1st, 09:00hs UTC.
End Date/Time: October 1st, 14:00hs UTC.
We appreciate your understanding regarding this change and apologize for any inconvenience it may cause.
If you have any questions or need further assistance, please don’t hesitate to contact us via a support ticket in the ePortal.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-01 09:00:00 UTC
End time: 2025-10-01 14:00:00 UTC
Duration: 0d 5h 0m
Status: SCHEDULED
Description: Dear Customer,
We would like to inform you that the previously scheduled maintenance window for the migration of your NATM SIMs has been postponed.
This migration is necessary due to changes in NATM’s API implementation, which require the recreation of all existing NATM products. As a result, the current configuration of your NATM SIMs will no longer be supported and must be migrated to the new products.
The migration involves resubscribing your active SIMs to the new plans. If a SIM is in an active data session during the migration, the session may briefly drop as it reconnects to the new plan. In our internal testing, SIMs reconnected automatically without requiring manual intervention. However, some devices may require a reboot.
New Migration Date:
Start Date/Time: October 1st, 09:00hs UTC.
End Date/Time: October 1st, 14:00hs UTC.
We appreciate your understanding regarding this change and apologize for any inconvenience it may cause.
If you have any questions or need further assistance, please don’t hesitate to contact us via a support ticket in the ePortal.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-01 09:00:00 UTC
End time: 2025-10-01 14:00:00 UTC
Duration: 0d 5h 0m
Status: RESOLVED
Description: Dear Customer,
We would like to inform you that the previously scheduled maintenance window for the migration of your NATM SIMs has been postponed.
This migration is necessary due to changes in NATM’s API implementation, which require the recreation of all existing NATM products. As a result, the current configuration of your NATM SIMs will no longer be supported and must be migrated to the new products.
The migration involves resubscribing your active SIMs to the new plans. If a SIM is in an active data session during the migration, the session may briefly drop as it reconnects to the new plan. In our internal testing, SIMs reconnected automatically without requiring manual intervention. However, some devices may require a reboot.
New Migration Date:
Start Date/Time: October 1st, 09:00hs UTC.
End Date/Time: October 1st, 14:00hs UTC.
We appreciate your understanding regarding this change and apologize for any inconvenience it may cause.
If you have any questions or need further assistance, please don’t hesitate to contact us via a support ticket in the ePortal.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-10-01 09:00:00 UTC
End time: 2025-10-01 14:00:00 UTC
Duration: 0d 5h 0m
Status: NEW
No incidents reported