Description: Dear Customer,
We would like to inform you of an ongoing incident affecting the UKJ API. The service is currently experiencing a high volume of requests, resulting in delays in SIM provisioning.
All provisioning requests submitted via the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are handled in the order they are received, and this sequence cannot be altered.
Please note that activation, termination, SMS sending, and other SIM management functions may also experience delays.
Connectivity and data transmissions for devices remain unaffected.
Our team is closely monitoring the situation and working with UKJ to ensure normal service is restored as soon as possible. We will continue to provide updates as more information becomes available.
Thank you for your understanding and patience.
Kind regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
This is to inform you that the incident affecting the UKJ API and IoT Suite actions has been resolved. The SIM provisioning queue has returned to normal levels.
Following the implementation of the Hotfix Emergency Release, provisioning times are now back to expected levels.
All provisioning requests submitted via the API or the IoT Suite are now being processed as normal.
Thank you for your patience and understanding.
Kind regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: 2025-10-31 10:30:00 UTC
Duration: 7d 3h 0m
Status: RESOLVED
Description: Dear Customer,
This is to inform you that the incident affecting the UKJ API and IoT Suite actions has been resolved. The SIM provisioning queue has returned to normal levels.
Following the implementation of the Hotfix Emergency Release, provisioning times are now back to expected levels.
All provisioning requests submitted via the API or the IoT Suite are now being processed as normal.
Thank you for your patience and understanding.
Kind regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: 2025-10-31 10:30:00 UTC
Duration: 7d 3h 0m
Status: UPDATE
Description: Dear Customer,
UKJ continues to experience a high volume of provisioning requests, which is still causing some delays in SIM activation.
The good news is that overall processing times have steadily improved, and their teams are actively reducing the remaining backlog. However, the SIM provisioning queue remains above normal levels, and this may continue to affect completion times.
At present, we do not yet have a confirmed ETA for full resolution. Please be assured that all provisioning requests submitted via the API or IoT Suite are being processed, though some may still take longer than usual.
Other SIM management actions could also experience minor delays. Device connectivity and data transmission remain unaffected.
We appreciate your continued patience and understanding while we work to fully restore normal processing times. Another update will be shared as soon as more information becomes available.
Thank you,
Regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
UKJ continues to experience a high volume of requests, which may result in delays in SIM provisioning.
While overall provisioning times have continued to improve, the SIM provisioning queue still contains a higher number of requests than normal, and UKJ teams are actively processing the remaining backlog.
At this stage, we do not yet have a confirmed ETA for full resolution. Please rest assured that all provisioning requests submitted via the API or IoT Suite are being processed, though completion times may remain longer than usual.
Other SIM management actions may also experience minor delays.
Please note that device connectivity and data transmission are not affected by this issue.
We appreciate your continued patience and understanding, and we’ll share another update as soon as more information becomes available.
Thank you,
Regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
UKJ continues to experience a high volume of requests, resulting in delays in SIM provisioning.
Performance of the provisioning flow has improved, but the backlog remains and is still being processed. We do not yet have an ETA for full resolution.
All provisioning requests submitted to UKJ will be completed, but processing times remain longer than usual.
Activation, termination, sending SMS, and other SIM management functions may experience delays in completing.
Connectivity and data transmission for devices remain unaffected.
We will share more updates as they become available.
Once again, we apologize for the inconvenience this is causing.
Best regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
UKJ is still experiencing a high volume of requests, which is causing delays in SIM provisioning.
We are seeing some improvements in provisioning flow performance, but the backlog is still being processed and currently we not have an ETA for completion.
All provisioning requests submitted through the API or IoT Suite will be completed, but may take longer than usual. Requests are processed in a sequence based on submission time, and the sequence cannot be adjusted.
Please note that activation, termination, SMS sending, and other SIM management functions may also experience delays.
Connectivity and data transmissions for devices remain unaffected.
Our team continues to actively monitor the situation and is collaborating with UKJ to expedite the restoration of normal service. We will share further updates as soon as new information is available.
Thank you,
Regards.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-24 07:30:00 UTC
End time: N/A
Duration: N/A
Status: NEW
