Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Thursday 23rd October 2025

AirOn360 IoT Suite 2G Sunset in United Kingdom-airon360 iot suite

Description: Dear Customer,

As previously communicated, since 1st October 2025, O2 has withdrawn inbound roaming services on their 2G and 3G networks.

3G roaming will no longer be available anywhere in the UK – O2 is the last UK operator to support it.

2G roaming in the UK will remain possible only on Vodafone and EE, depending on your SIM roaming profile.

This change is part of O2’s broader efforts to focus on more efficient 4G, 5G, and LPWAN technologies.

In addition the following networks will withdraw 2G inbound roaming by 31st December 2025:

Albania – Vodafone

Bangladesh – GrameenPhone

Czech Republic – Vodafone

Hungary – Vodafone

Iceland – Siminn

Israel – Pelephone

Israel – Orange

Nigeria – MTN

Pakistan – Telenor

Romania – Vodafone

Sweden – Tele2 AB

Services Affected: 2G Services in United Kingdom

Location: United Kingdom

Start time: 2025-10-23 11:00:00 UTC

End time: 2025-10-23 11:01:00 UTC

Duration: 0d 0h 1m

Status: RESOLVED

Wednesday 22nd October 2025

NATM SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-natm sims connectivity

Description: Dear Customer,

We are writing to inform you of a planned maintenance activity being carried out by our network provider.

Maintenance Details:

Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

Description:

Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

Impact:

No service impact is expected during this maintenance window.

We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-10-31 02:00:00 UTC

End time: 2025-10-31 10:00:00 UTC

Duration: 0d 8h 0m

Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • ROTAM SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-rotam sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • NAVZ SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-navz sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • UKAT SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-ukat sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • NAUS SIMs Connectivity 31102025 Planned Maintenance Notification - NEW-naus sims connectivity

    Description: Dear Customer,

    We are writing to inform you of a planned maintenance activity being carried out by our network provider.

    Maintenance Details:

    Date/Time: October 31, 2025, from 02:00 to 10:00 UTC

    Description:

    Our transport partner will be performing maintenance to coordinate with the vendor and transition to newly installed fiber as part of a mandated relocation. This work also involves the removal of infrastructure currently in conflict with active construction.

    Impact:

    No service impact is expected during this maintenance window.

    We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to contact us.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: "Resolved - no email sent

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-31 02:00:00 UTC

    End time: 2025-10-31 10:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

    • Tuesday 21st October 2025

    No incidents reported

    Monday 20th October 2025

    No incidents reported

    Sunday 19th October 2025

    No incidents reported

    Saturday 18th October 2025

    No incidents reported

    Friday 17th October 2025

    No incidents reported

    Thursday 16th October 2025

    No incidents reported

    Wednesday 15th October 2025

    UKJ SIMs Connectivity UKJ Incident Notification - NEW-ukj sims connectivity

    Description: Dear customer,

    UKJ has informed us that they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning. Please note that all provisioning requests submitted through the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are processed in sequence based on submission time, and the sequence cannot be adjusted.

    Activation, termination, sendSMS, and other SIM management functions may experience delays in completing.

    Connectivity and data transmissions for devices are not impacted.

    We apologize for the inconvenience this is causing.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear Customer,

    This is to inform you that the UKJ incident affecting API provisioning has been resolved. The backlog of provisioning requests has now returned to stable levels. Order processing times have returned to expected performance.

    Throughout this period, connectivity and data services remained unaffected.

    Thank you for your patience.

    Regards,

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: 2025-10-16 12:00:00 UTC

    Duration: 0d 15h 30m

    Status: RESOLVED

  • Description: Dear Customer,

    UKJ informed that they are seeing a steady decrease in the backlog of provisioning requests, however, delays remain. Orders are still processing successfully, though completion times remain longer than normal.

    Connectivity and data services remain unimpacted.

    We'll provide further updates as soon as they become available.

    Thank you,

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: UPDATE

    • Tuesday 14th October 2025

    No incidents reported

    Monday 13th October 2025

    No incidents reported

    Sunday 12th October 2025

    No incidents reported

    Saturday 11th October 2025

    No incidents reported

    Friday 10th October 2025

    ROTN SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-rotn sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • UKJ SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-ukj sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • ROTAM SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-rotam sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • ROPD SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-ropd sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • NATM SIMs Connectivity 10102025 Mexico Network Issues Notification - NEW-natm sims connectivity

    Description: Dear Customer,

         We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 18:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved.

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 18:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 9h 0m

    Status: RESOLVED

  • Description:

    Dear Customer,

           We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 18:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • Thursday 9th October 2025

    UKJ SIMs Connectivity 09102025 UKJ Incident Notification - NEW-ukj sims connectivity

    Description: Dear customer,

    This is to inform you that we are experiencing issues with data connectivity on UKJ SIMs. Due to congestion on the carrier’s core network, some devices may experience delays or failures when attempting to attach to LTE networks. Subscribers already attached should remain unaffected. Where available, devices may fall back to 2G/3G service, which continues to operate normally. SMS and data services over 2G/3G are not impacted. SMS over LTE may experience delays.

    The cause has been identified, and steps have been taken to ease congestion.We are working closely with our carrier partner to resolve this as soon as possibe.

    Our sincerest apologies for any inconvenience this may cause.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-09 19:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear customer, This incindent has been resolved.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-09 19:00:00 UTC

    End time: 2025-10-10 02:30:00 UTC

    Duration: 0d 7h 30m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-10 01:00:00 UTC

    End time: 2025-10-10 08:30:00 UTC

    Duration: 0d 7h 30m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-10 01:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: RESOLVED