This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.
No incidents reported
No incidents reported
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.
Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.
Further updates will be shared as soon as more information becomes available.
Thank you for your understanding and patience while we address this issue.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We want to inform you that the IP Assignment service degradation issue has been resolved.
Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.
We sincerely apologize for the inconvenience this may have caused.
Thank you for your continued patience and understanding.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: 2025-11-20 18:30:00 UTC
Duration: 0d 5h 15m
Status: RESOLVED
Description: Dear Customer,
This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.
Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.
Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.
We will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Best regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-20 13:15:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE
Description: Dear Customer,
We would like to inform you about an ongoing incident affecting ROPD.
Today, between 07:00 UTC and 10:00 UTC, a maintenance activity was performed by our provider. It was initially expected to have no impact on our systems; however, some links went down during the maintenance window and have not yet fully recovered.
Our NetOps L3 team is working closely with the provider’s engineers to resolve the issue as quickly as possible. Joint troubleshooting efforts are underway to restore all services.
We will keep you updated on the progress.
Thank you for your patience and understanding.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-19 07:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
We would like to inform you that the recent incident affecting ROPD has been fully resolved.
The issue was caused by a planned maintenance window with our Diameter Signaling carrier, which led to traffic congestion and resulted in service impact. Due to the increased signaling traffic, one of our PGWs became unresponsive.
Our teams worked closely with the provider to restore services by restarting both the links to the carrier and the PGW. Following these actions, the metrics are stable, and traffic has returned to normal levels.
No further impact is expected. A detailed Root Cause Analysis (RCA) will be shared with in the following days.
If you experience any anomalies or require additional assistance, please let us know by opening a ticket on ePortal.
Thank you for your patience and cooperation throughout this process.
Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-19 07:00:00 UTC
End time: 2025-11-19 13:00:00 UTC
Duration: 0d 6h 0m
Status: RESOLVED
Description: Dear Customer,
Our provider and NetOps teams have worked together to resolve the issue. The metrics are now stable, and traffic is returning to normal levels.
At this point, we kindly ask you to test your services again and confirm if everything is working as expected on your side.
If you notice any anomalies or require further assistance, please let us know immediately by raising an Incident in the ePortal.
Thank you for your cooperation and patience throughout this process.
Kind Regards,
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-11-19 07:00:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We would like to inform you of an issue on the EE network in the UK that is currently affecting roaming customers using ROTN and ROPD.
Devices attempting to roam on EE may experience difficulties registering and could encounter unstable data, SMS, and voice services. This issue is currently isolated to EE. Other UK networks are operating normally and should be used wherever possible.
We are working closely with our network partners to resolve the issue and will share further updates as soon as possible.
Thank you for your understanding.
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
The issue with EE in the UK has been resolved, and traffic has returned to pre-incident levels. Our tests are now successful, and we have also received reports of improvements from other parties.
EE has confirmed that the issue is resolved. It was caused by problems with one of their network links. We now consider this incident closed.
If you still experience any issues, please let us know. Keep in mind that a device reboot may be required.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: 2025-11-18 16:30:00 UTC
Duration: 0d 3h 40m
Status: RESOLVED
Description: Dear Customer,
Our monitoring tools indicate that traffic is starting to return successfully on the EE network. Devices should now be able to register on EE and utilize data, voice, and SMS services.
We will continue to monitor closely over the next few hours to ensure full stability.
Customers who are still experiencing issues may need to restart their devices.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We would like to inform you of an issue on the EE network in the UK that is currently affecting roaming customers using ROTN and ROPD.
Devices attempting to roam on EE may experience difficulties registering and could encounter unstable data, SMS, and voice services. This issue is currently isolated to EE. Other UK networks are operating normally and should be used wherever possible.
We are working closely with our network partners to resolve the issue and will share further updates as soon as possible.
Thank you for your understanding.
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
The issue with EE in the UK has been resolved, and traffic has returned to pre-incident levels. Our tests are now successful, and we have also received reports of improvements from other parties.
EE has confirmed that the issue is resolved. It was caused by problems with one of their network links. We now consider this incident closed.
If you still experience any issues, please let us know. Keep in mind that a device reboot may be required.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: 2025-11-18 16:30:00 UTC
Duration: 0d 3h 40m
Status: RESOLVED
Description: Dear Customer,
Our monitoring tools indicate that traffic is starting to return successfully on the EE network. Devices should now be able to register on EE and utilize data, voice, and SMS services.
We will continue to monitor closely over the next few hours to ensure full stability.
Customers who are still experiencing issues may need to restart their devices.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We would like to inform you of an issue on the EE network in the UK that is currently affecting roaming customers using UKJ.
Devices attempting to roam on EE may experience difficulties registering and could encounter unstable data, SMS, and voice services. This issue is currently isolated to EE. Other UK networks are operating normally and should be used wherever possible.
We are working closely with our network partners to resolve the issue and will share further updates as soon as possible.
Thank you for your understanding.
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description:Dear Customer,
The issue with EE in the UK has been resolved, and traffic has returned to pre-incident levels. Our tests are now successful, and we have also received reports of improvements from other parties.
EE has confirmed that the issue is resolved. It was caused by problems with one of their network links. We now consider this incident closed.
If you still experience any issues, please let us know. Keep in mind that a device reboot may be required.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: 2025-11-18 16:30:00 UTC
Duration: 0d 3h 40m
Status: RESOLVED
Description: Dear Customer,
Our monitoring tools indicate that traffic is starting to return successfully on the EE network. Devices should now be able to register on EE and utilize data, voice, and SMS services.
We will continue to monitor closely over the next few hours to ensure full stability.
Customers who are still experiencing issues may need to restart their devices.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
Our monitoring tools indicate that traffic is starting to return successfully on the EE network. Devices should now be able to register on EE and utilize data, voice, and SMS services.
We will continue to monitor closely over the next few hours to ensure full stability.
Customers who are still experiencing issues may need to restart their devices.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
Description: Dear Customer,
We would like to inform you about planned maintenance that UKJ will be performing on their API to deploy a software update.
Up to thirty minutes of downtime may be required for the UKJ API during the service window. As a result, users might experience limited access. Data, voice, and SMS services will not be affected.
If you have any questions or concerns, please do not hesitate to contact our Support team.
Thank you,
Regards.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-12-11 09:00:00 UTC
End time: 2025-12-11 13:00:00 UTC
Duration: 0d 4h 0m
Status: SCHEDULED
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported