Past Incidents

Description: Some issue with network links have been causing an increase in traffic, resulting in signaling congestions. The impact has been that devices may have difficulties to connect to the network. The issue with the network links have been resolved and the links are now stable. Also the interconnect traffic has returned to pre-incident levels, but monitoring will continue to closely mfollow the situation.

Services affected: Data Connectivity

Location: Europe

Start Time: 02/07/2024 09:45am UTC

Description: UKJ reported issues with connectivity and data transmission in Europe.

Actions have already been taken to minimize the incident, and current state does not indicate Global risk.

Services affected: Data connectivity

Location: Europe

Start Time: 02/07/2024 09:45am UTC

Description: The issue with connectivity and data transmissions in the areas of South and North America as been resolved. Traffic is now resumed reaching the normal levels of operation.

The IPX carrier has identified the issue with one peering partner's misconfiguration causing the unprecedented signaling storm. The delay in restoring services, was due to a gradual and systematical introduction of all other carriers' traffic .

Devices can now resume normal activities and operations.

Services affected: Data

Location: Mostly the Americas

Resolution Time: 30-06-24 00:00 UTC

Description: The issue with connectivity and data transmissions in the areas of South and North America as been resolved. Traffic is now resumed reaching the normal levels of operation.

The IPX carrier has identified the issue with one peering partner's misconfiguration causing the unprecedented signaling storm. The delay in restoring services, was due to a gradual and systematical introduction of all other carriers' traffic .

Devices can now resume normal activities and operations.

Services affected: Data

Location: Mostly the Americas

Resolution Time: 30-06-24 00:00 UTC

Description: The issue with connectivity and data transmissions is still ongoing.

The onward carrier partner Syniverse, continue to take actions to resolve the issue and some improvement has been seen. The links seems to be stable, but it will still take some time to get the signalling KPIs back to normal.

Customer may still experience delays in establishing data and SMS services when trying to connect.

Unfortunately, we do not have an ETA for a final resolution.

Services affected: Data

Location: Global

Start Time: 28-06-24 06:30 UTC

Description: Syniverse, one of our largest connectivity providers, is experiencing service degradation with global traffic. Customers traveling internationally may be experiencing service disruptions while using NAMP SIMs.

Services affected: Data

Location: Global

Start Time: 27-06-2024 17:00 UTC

Description: Syniverse, one of our largest connectivity providers, is experiencing service degradation with global traffic. Customers traveling internationally may be experiencing service disruptions while using ROTAM SIMs.

Services affected: Data

Location: Global

Start Time: 27-06-2024 17:00 UTC

Description: Syniverse, one of our largest connectivity providers, is experiencing service degradation with global traffic. Customers traveling internationally may be experiencing service disruptions while using ROTEU SIMs.

Services affected: Data

Location: Global

Start Time: 27-06-2024 17:00 UTC

Description: Customers traveling internationally may be experiencing service disruptions due to an issue outside the AT&T network. UKAT support team is working with their roaming connectivity providers to resolve the issue as soon as possible.

We apologize for the inconvenience.

Services affected: Data

Location: LATAM, Canada

Start Time: 27-06-2024 15:00 UTC

Description: This is the last update from the vendor: "Currently there is an issue with connectivity and data transmissions in the areas of South and North America. The issue is with one of our SCCP Carrier and the SCCP link to their onward carrier.

The onward Carrier is currently investigating one network issue resulting in LU failures for some IMSI and also investigating a secondary network issue after applying a change to the SCCP relay.

Unfortunately we do not have an ETA for a resolution"

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: Currently there is an issue with connectivity and data transmissions in the areas of South and North America. The issue is with one of our SCCP Carrier and the SCCP link to their onward carrier.

The onward Carrier is currently investigating one network issue resulting in LU failures for some IMSI and also investigating a secondary network issue after applying a change to the SCCP relay.

Unfortunately we do not have an ETA for a resolution.

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: The IoT Service Support Team has identified through the monitoring tools a degradation in data services that might impact customers in Central America and Canada. Our partner is checking with all roaming agreements to identify which networks are affected. Investigations are currently ongoing and all relevant teams have been involved.

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: This is the last update from the vendor: "Currently there is an issue with connectivity and data transmissions in the areas of South and North America. The issue is with one of our SCCP Carrier and the SCCP link to their onward carrier.

The onward Carrier is currently investigating one network issue resulting in LU failures for some IMSI and also investigating a secondary network issue after applying a change to the SCCP relay.

Unfortunately we do not have an ETA for a resolution"

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: This is the last update from the vendor: "Currently there is an issue with connectivity and data transmissions in the areas of South and North America. The issue is with one of our SCCP Carrier and the SCCP link to their onward carrier.

The onward Carrier is currently investigating one network issue resulting in LU failures for some IMSI and also investigating a secondary network issue after applying a change to the SCCP relay.

Unfortunately we do not have an ETA for a resolution"

Services affected: Data

Location: Central America and Canada

Start Time: 26-06-2024 06:00 UTC

Description: For the past few hours we have been investigating some network performance issues affecting our IP network in Los Angeles. This has primarily been affecting our USA service . We have recently introduced additional network capacity to this network, which has resolved many of these issues.

To clear the remaining problems, we have undertaken an Emergency restart of the affected Router.

If you have not done so already, please white-list the following IP range in addition to existing IP addresses you already authorize: 38.142.33.51 38.142.33.52

Services affected: Data

Location: US

Start Time: 21-06-2024 21:30 UTC

Description: We wanted to inform you that the IoT Service Team has identified some performance issues with the UKAT data connectivity service. Customers across the USA, Mexico, and Canada are currently experiencing intermittent data connectivity.

Please be assured that we have escalated this issue to our vendor. Preliminary findings indicate that only one IP subnet is affected. We are actively investigating and implementing recovery measures, and this incident has been prioritized by both our team and our vendor.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue as quickly as possible.

Services affected: Data

Location: North America

Start Time: 18-06-2024 23:00 UTC